Pets Purest Reviews 1,250

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... See more

Rated 4 out of 5 stars

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... See more

Rated 5 out of 5 stars

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... See more

Company replied

Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

On time and efficient; so far so good

The order was delivered on time. The service is efficient. It seems like they had a good impact on my babies. Luckily, I didn't have to use it for a long time.
I will provide more detailed information as soon as I have some additional input.

25 April 2025
Rated 5 out of 5 stars

Pets purest Scottish salmon oil the best you get.

I Ordered Scottish salmon oil for my dog there was a problem with Royal Mail they lost the parcel so pets purest never hesitated and sent another one straight out and I ended up getting both parcels at the same time I contacted pets purest for a returns slip and they replied because of any inconvenience just keep them both a very nice gesture plus pets purest Scottish salmon oil is the best you get. Happy customer.

8 September 2025
Unprompted review
Rated 4 out of 5 stars

Good products at competitive prices

I prefer Pet's Purest turmeric capsules to others and they were out of stock for a while so I had to order some from elsewhere, happy to find they are now back in stock but I have to say I did prefer the tubs they used to be in to the sachets, however, that is just a personal thing. Pleased that you now sell goats milk powder for dogs as yours is more reasonably priced that the brand I have been using in the past as appears to be just as good.

25 September 2025
Rated 5 out of 5 stars

100% recommend

Customer service is great, had a slight problem with a product which came as a great surprise as we’ve used pets purest since day one with our pup, reached out and they replaced the product with no problems or drama, replacement arrived 2 days later and was perfect and has been a great help as expected. Would always recommend there products, and the customer service is great too.

24 September 2025
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. These products aren’t suitable for cats. All my four hated these products. I wasted several pouches of cat food trying to get them to try the daily allergy and itch, and the flea powder. Even in tiny amounts they wouldn’t touch the stuff (and they’ll eat anything!) I note that Pets Purest have now removed the flea powder from their website. Hoping others don’t make the same expensive mistake I did.

25 August 2025
Pets Purest logo

Reply from Pets Purest

Hello,

We’re really sorry to hear about your experience and that your cats didn’t get on with the products. We know how disheartening it can feel when something you hoped would help isn’t a good fit. Our support team have been in touch with you directly to help resolve this.

Just to clarify, our Flea Powder is still available for purchase on our website for pets who may find it beneficial, though we completely understand that not every product will suit every pet.

We truly appreciate your feedback, as it helps us improve and better support both dogs, cats, and their owners.

Warm regards,
The Pets Purest Team

Rated 4 out of 5 stars

Natural Flea Repellent

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I comb my cat each day and spray her neck at base of tail and hind legs , she is more relaxed and not over grooming herself anymore . Gave 4 stars as early days but looking hopeful

25 July 2025
Rated 5 out of 5 stars

Excellent Service and Quality!

Excellent Service and Quality!
I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their natural supplements. Delivery was fast, and customer service is very friendly and helpful. Highly recommend to anyone who wants the best for their pets!

25 July 2025
Rated 1 out of 5 stars

Cap on spray had not been secured…

Cap on spray had not been secured properly, so all the liquid had leaked into the bag the bottle arrived in.

26 May 2025
Pets Purest logo

Reply from Pets Purest

Hi Richard,

We’re so sorry to hear about the condition your Flea Spray arrived in. This is definitely not the experience we want for our customers, and we completely understand how disappointing it must have been to receive a leaking product.

We’ve since reached out to you privately to apologise and explain that we identified a packaging issue affecting a small number of bottles during transit. We’ve now worked on improvements to prevent this from happening again.

A full refund has been issued as an apology for the inconvenience caused. We truly value your support and are very sorry that we fell short on this occasion. If there's anything more we can do to help, please don’t hesitate to get in touch.

Warm regards,
The Pets Purest Team

Rated 1 out of 5 stars

Cancel order

I wanted to cancel this order and when I tried to, the webpage was broken. Thus I was charged for goods I did not want to receive.

24 April 2025
Pets Purest logo

Reply from Pets Purest

Hello Lucy,

We're very sorry to hear about your experience and the trouble you had with cancelling your order. Please know that we’ll always do our best to cancel unwanted orders whenever possible, and we’re more than happy to accept returns for a full refund if the item has already been dispatched.

We've reached out to you directly to help resolve this quickly, and we would like to thank you for bringing this to our attention - at Pets Purest, we truly care about delivering a positive experience for every customer, and we are committed to making things right.

Warm regards,
Megan
Pets Purest

Rated 5 out of 5 stars

Great product

Great product. Just finished our first bottle. My long haired cat struggles with dry skin. He loves this oil, and regularly calls me to the kitchen in the morning for it to be put in his food bowl! His fur is much softer and he’s not scratching at himself as much as he was.

2 April 2025
Unprompted review

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