Pets on the Move were fantastic throughout the whole process of moving our dog from the UK to Australia. Their focus was always on the welfare of our dog Bindi, and every step was fulfilled in a profe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pets on the Move really took the stress out of what could have been a really stressful experience. Jess and her colleagues were very responsive, obviously very competent and knowledgeable about the in... See more
We honestly couldn’t recommend Pets on the Move enough! From start to finish, the whole team were absolutely fantastic - so friendly, professional and reassuring throughout the entire process.... See more
Jess and the team provided examplary service from start to finish. We wanted to relocate our pet cat from the UK to Malaysia via Emirates Airlines but we had never done this before. They were helpful... See more
Company details
Written by the company
Pets on the Move a pet travel agent for your pets, offering a personal one to one service from a family run business.
Contact info
Cargo Building No.1, PA3 2SG, Paisley, United Kingdom
- 0141 889 4189
- quotes@petsonthemove.co.uk
- www.petsonthemove.co.uk
4.8
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pets on the Move: Scotland to Australia Review
I cannot stress how amazing Jess and the team at Pets on the Move were when we moved our sweet dog Ozzie from Scotland to Australia. They were there every step of the way, gave us detailed information on what we needed to do and when it needed to be done by and they were always available to answer any questions this anxious dog owner had! The pricing was reasonable for such a long journey (and it included our quarantine fees too) so it was all covered by one payment which I really appreciated! They also provided us with updates throughout Ozzies journey which again we really appreciated! Honestly if you are moving a pet to any part of the world from Scotland use Pets on the Move!
13 September 2024
Unprompted review
Jessica at Pets on the Move has been…
Jessica at Pets on the Move has been absolutely phenomenal from start to finish. Relocating our dog from the UK while being based in Australia was a process made easy due to Jess at Pets on the Move. I cannot recommend them enough to anyone looking to relocate their dog!
10 August 2024
Unprompted review
This company is outstanding
This company is outstanding, I am not sure how I would have made this move without them. Moving to Dubai from Scotland with a family and pets isn't easy.
The attention to detail and care they provide is unmatched. I wouldn't hesitate to use them again for the next trip
1 August 2024
Unprompted review
Reply from Pets on the Move
Hi Emma,
We are delighted with the feedback you have provided! We pride yourself in providing the best quality care we can for both you an your pets so they arrive safe and sound. Also to give you peace of mind! We wish you and Teddy all the best in Dubai!
Excellent company, friendly, caring, well organised and personal
I was recommended Pets on the Move via a friend whose brother had used them a number of times, and I am so grateful for the recommendation. Very experienced staff, always felt personal and friendly and very clear and honest with their advice and approach. It was clear that they really cared about our dog and that her welfare was their priority. All paperwork and instructions were clear and well managed and the whole process went very well. We were travelling from Scotland and so would always have a connection, making the trip more complicated , and again they advised on the best routes and helped make this stress free. We had unfortunately travelled on the day of the big IT problem that disrupted all flights and meant that our pet had a few extra days in Schipol. The team at Pets on the Move communicated this very well and made sure we had regular updates on how she was doing.
19 July 2024
Unprompted review
Reply from Pets on the Move
Hi Sarah,
Thank you so much for your feedback! It was a pleasure assisitng you and Millie with her big adventure to the US. We are so happy everyone is now in their new home in the US and enjoying the nice weather!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.