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Item I bought stated it came as a kit in product description yet it didn't and when I opened claim on paypal the company changed their description and refused to refund me even though I sent them screenshot showing the original description. This is illegal. Appalling customer service!! AVOID
I'd used PetsDirect a few times now to order a special medicated pet food that my cat needs. They are cheap, have a great range of stock, and the delivery by Fedex is quite quick. So far so good.
Last month I made my usual order and received it in good time. Now a month later I suddenly found they'd set up a repeat order on my PayPal account. Clearly they're automatically checking a 'repeat' box when you check out.
Anyway, I've cancelled the repeat via PayPal, but will NEVER use PetsDirect again. Repeat orders automatically billed? That's really dodgy. They're off my list.
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