Nice to be able to take the dog in, to get his food. He loves looking at all the toys, seeing people and other dogs and he knows that they have treats for him by the grooming station. The staff are a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve been shopping at Pets At Home from Canada, and it’s fantastic. They have a huge selection of food, toys, and accessories for all types of pets. The website is easy to navigate, and orders arrive... See more
Company replied
Great place to visit, normally buy tropical fish good choice good prices,other pet items do seem bit expensive so do go elsewhere for my dogs. But staff are friendly and do help tho sometimes do hav... See more
Company replied
Once talking to a member of staff online my issue was sorted out in seconds. It just unfortunate that they use Evri as their preferred courier as they are completely useless, it was only due to their... See more
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Company details
Written by the company
From food and toys to expert advice & In-Store services. Find what you need at Pets At Home. The ultimate pet shop experience.
Contact info
4.2
Great
50K reviews
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missing item
I had a missing item from my order and it was sorted really quickly
15 April 2026
Unprompted review
Reply from Pets at Home
Hello Melanie,
Thank you so much for taking the time to leave a review for us. We're very glad we've been able to solve your missing item in a timely manner - this is wonderful to hear & thank you for shopping with us!
Best Wishes,
Emily@pah
Cancelled appointment but we were nit informed.
We had booked a wash / groom for our Cockapoo at 12.30pm today 15 April at the Preston Capital Centre. Unfortunately, when we arrived (after a 25 minutes drive from Grimsargh) we were told the appointment had been cancelled. I was told that someone should have phoned or messaged me to inform us, but I had definitely not received any messages, except 2 from Pets at Home the previous day confirming the appointment time and asking me to contact them if for any reason we couldn't attend. I was told that those 2 messages were automated. The guys in the shop were very helpful and helped sort us out with a shoulder harness for the dog and we understand that it may sometimes be necessary for Pets at Home to cancel an appointment, but it is not professional to not inform the customer either by phone and or message.
15 April 2026
Unprompted review
Reply from Pets at Home
Good Afternoon Philip,
We're so sorry to hear about this matter - we always want our customers to be thrilled with not only the services we offer but also, our communication so we can't apologise enough that you weren't informed of your dog's groom being cancelled! if you haven’t already done so, please do reach out to our customer care team who will happily investigate this matter for you & help in any way they can. You can reach the team here https://www.petsathome.com/support
Best Wishes,
Emily@pah
We use Pets at Home regularly for our…
We use Pets at Home regularly for our GSD supplies.
Always happy with the service provided.
On the latest delivery, the courier lost one of the items.
The live chat support was excellent, and Mobeen solved our challenge within 1-2 minutes.
My only recommendation is to add the live support chat to the mobile app, but using the web version is also fine.
15 April 2026
Unprompted review
Reply from Pets at Home
Hello Christian,
Thank you so much for taking the time to leave a review for us. Mobeen is clearly an absolute asset to our team, and we're so lucky to have them working with us. We take a great deal of pride in our exceptional colleagues so it's always so fantastic to hear when customers have been so impressed with their high levels of customer care. I’ve passed your kind words over to the relevant management team, to make sure that they get all the praise they deserve. Many thanks again.
Best Wishes,
Emily@pah
Mobeen from pets at home was really…
Mobeen from pets at home was really helpfull regarding a recent order super nice and polite awesome thanku mobeen 👍
15 April 2026
Unprompted review
Reply from Pets at Home
Hello there Craig. Thank you for taking the time to share such lovely feedback. We're so pleased to hear that Mobeen was able to resolve any issues efficiently, with no additional fuss. This is always the level of service our customer care team aim to provide.
Thank you again for your kind words, and for your continued support as a customer.
Frankie @PAH
Had an issue with a delivery being…
Had an issue with a delivery being damaged in transit.
Kathryn M had a new item arranged for next day before the chat even ended.
15 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that Kathryn M was able to arrange a replacement for you so quickly after your delivery was damaged in transit.
We’ll be sure to pass on your kind words to her — thank you again for taking the time to share your experience with us.
Damaged order, quickly rectified
I contacted customer service via the 'chat' button on their website. My order has been damaged on arrival and they were brilliant. They quickly rectified it and gave me a refund for the damaged pouches. Couldn't recommend them highly enough.
12 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that our Customer Service team were able to resolve the issue with your damaged order quickly and efficiently via online chat, and that the refund was sorted without any hassle.
We truly appreciate your recommendation and thank you for taking the time to share your experience with us.
Jane s was very helpful
1 November 2025
Unprompted review
Reply from Pets at Home
Thank you for your feedback. We’re really pleased to hear that Jane S was so helpful and provided great support.
We’ll be sure to pass on your kind words to her — thank you for taking the time to share your experience with us.
Had a problem with a product and it was…
Had a problem with a product and it was dealt with quickly and efficiently with online chat by Frankie W who was great! Would definitely always use Pets At Home for my Pet orders.
26 November 2025
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that Frankie W resolved the issue with your product quickly and efficiently via online chat.
We’ll be sure to pass on your kind words to Frankie — thank you again for choosing Pets at Home for your pet needs.
I like the Pets at home very much.
I like the Pets at home very much.
Tonight I had a very nice guy name
Nimran to help me. He’s very polite and Kind.
Thank to Nimran and Pet at Home
for having people
like him working with you. Happy Christmas to you all.
11 December 2025
Unprompted review
Reply from Pets at Home
Thank you so much for your kind review. We’re really pleased to hear that Nimran provided such polite and friendly support and made your experience a positive one.
We’ll be sure to pass on your lovely words to her. Thank you again for choosing Pets at Home
My order has not been delivered and…
My order has not been delivered and there is no way of contacting anyone. Keen to take your money but not provide a service. Chatbox was not helpful, put through to advisor, long wait for this and then they ended chat before you could type anything. Email sent saying send reply and we will deal with your issue staright away. Send email as requested and nothing. No acknowledgement or anything and days later I am still without the dog food and they still have mu money and no way of contacting them or courier. Poor service.
3 December 2025
Unprompted review
Reply from Pets at Home
We’re really sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be, especially when you’re waiting for essential items like pet food. This is not the level of service we aim to provide, and we appreciate you taking the time to raise your concerns.
To allow us to look into the delivery and contact issues properly, please get in touch with our Customer Care team via https://www.petsathome.com/support#here-to-help, where we can review your order and assist further.
A great job!
Erica S did a great job helping us replace the bags of dog food we had ordered but had been stolen. She offered to replace the missing bags immediately
14 August 2025
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that Erica S was able to help so quickly and arrange immediate replacements for the missing bags of dog food.
We’ll be sure to pass on your kind words to her — thank you again for taking the time to share your experience with us.
Do Pets At home train/vet their staff?
Visited the Kettering store and ask for some simple advice regarding some flea/mite treatment. The lady who was sent over contradicted everything I said and had the most unpleasant manner of anyone I've ever met in any pet store. I've be visited other PAH stores and the staff are usually very pleasant and helpful so this caught me off guard. Wouldn't step foot in the Kettering branch again if they gave me what I want for nothing.
14 April 2026
Unprompted review
Reply from Pets at Home
We’re sorry to hear about your experience in our Kettering store, particularly as this falls short of the helpful and respectful service we aim to provide. We understand how disappointing this must have been, especially given your previous positive experiences with us.
We’d appreciate the opportunity to look into this further, and ask that you contact our Customer Care team via https://www.petsathome.com/support#here-to-help so we can review this properly.
Able to purchase Scrumbles dog food-not…
Able to purchase Scrumbles dog food-not always both box types though.
3 February 2026
Reply from Pets at Home
Thank you for your feedback. We’re really pleased to hear you’re able to purchase Scrumbles dog food with us, and we appreciate your comments around availability of the different box types.
Thanks for taking the time to share your experience — it helps us understand what matters most to our customers.
Fantastic Service!
My second half of my parcel was being returned and I told Mobeen my issue. And he was fantastic and re-ordered the second part for next day delivery and as an apology he also added a 5% discount to my next online order. What a great asset to the company. Thank you so much
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you so much for your fantastic feedback. We’re delighted to hear that Mobeen was able to resolve the issue with the returned part of your parcel so quickly and arrange next day delivery for you.
It’s great to know the goodwill discount was appreciated, and we’ll be sure to pass on your kind words to Mobeen — he truly is a great asset to the team. Thank you again for taking the time to share your experience with us.
Disgusting
Customer service is appalling, Iv purchased 6 boxes of butchers dog food trays with 24 in each box the box was so badly damaged this isn’t the first time but thought I’d give them another try NEVER again will i be shopping with them after this
1 the store should never of accepted this box in this state,
2. They should never of thought it was acceptable to give this to a customer is such a damaged state
3. I should never of accepted it , had I realised just how badly it was damaged I wouldn’t off
Last time shopping with pets at home that’s for sure
14 April 2026
Unprompted review
Reply from Pets at Home
We’re really sorry to hear about your experience and how disappointed you were with the condition of your purchase. We understand why this would be frustrating, and this isn’t the standard we expect for our customers.
So we can review what happened and provide you a resolution, please contact our Customer Care team via https://www.petsathome.com/support#here-to-help with your details, and they’ll be happy to assist.
Mobeen in customer care was…
Mobeen in customer care was understanding, quick and awfully helpful!
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that Mobeen was so understanding, quick, and helpful in supporting you.
We’ll be sure to pass on your kind words to him — thank you again for taking the time to share your experience with us.
Waltham Abbey Branch - Tracie
Waltham Abbey Branch. Tracie.
Tracie is an asset to you company. Went above and beyond to help with my purchase.
First class service and even helped me save money with the App and a voucher.
Highly recommended.
Chris
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you so much for your fantastic review. We’re delighted to hear about the service you received from Tracie at our Waltham Abbey branch and how she went above and beyond to help with your purchase.
It’s great to know she was also able to help you save money using the app and a voucher. We’ll be sure to pass on your kind words to Tracie — she really is an asset to the team. Thank you again for your recommendation.
Thankyou Mobeen!
Mobeen has been fantastic! He has hopefully resolved my issue, really quickly, with a great sense of humor! He was thoughtful and efficient - Thankyou Mobeen!
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your fantastic feedback. We’re delighted to hear that Mobeen was able to resolve your issue so quickly, and that his thoughtful, efficient approach — along with a great sense of humour — made the experience such a positive one.
We’ll be sure to pass on your kind words to Mobeen. Thank you again for taking the time to share your experience with us.
I shop online regularly with PAH
I shop online regularly with PAH and find Mobeen is very helpful, quick and efficient whenever I have needed to contact PAH via chat. It's one of the reasons I keep shopping there.
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your lovely feedback. We’re really pleased to hear that Mobeen has consistently been so helpful, quick, and efficient whenever you’ve contacted us via chat.
It’s great to know this level of service is one of the reasons you continue to shop with us — we’ll be sure to pass on your kind words to Mobeen. Thank you again for choosing Pets at Home.
Excellent service
Excellent service, especially Mobeen who was very efficient and polite. Great service through the chat and outcome over and above what was expected. Thank you.
14 April 2026
Unprompted review
Reply from Pets at Home
Thank you for your fantastic feedback. We’re really pleased to hear that you received excellent service and that Mobeen was so efficient, polite, and helpful throughout your chat.
It’s great to know the outcome exceeded your expectations — we’ll be sure to pass on your kind words to Mobeen. Thank you again for taking the time to share your experience with us.
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