Pets4Homes Reviews 

12,290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the secure payment system, helpful pet insurance options, and the remarkable ease of navigating the website to discover wonderful new furry family members. Consumers genuinely appreciate the valuable information provided throughout the adoption process and the smooth communication established with responsible breeders. Some people were dissatisfied with the strict identity verification process and having to share personal banking details just to contact sellers. A few consumers also mentioned frustrating account rules, strict requirements, and unexpected barriers when trying to use the platform efficiently.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

It's a great website to find a forever furry family member and the additional detail makes it even better! you're able to pick which animal you want and the specific breed including being able to cho... See more

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,290)

1,000 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star experience

I used pet 4 homes as I thought it would be the best way to protect us and any potential dogs from exploitation. The first breeder we encountered was rogue and when reported to pets 4 homes, they dealt with it swiftly.
I then connected with a second breeder who was outstanding. Well cared for, healthy puppies. Using the Pets 4 Homes pet payment is the only way to go. I would definitely use the website again, Thank you

31 July 2026
Unprompted review
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Reply from Pets4Homes

Thank you for sharing this! While it is disappointing to encounter a rogue breeder, we are glad our safety team acted quickly, and that you went on to find a wonderful breeder and healthy puppy through Pet Payments.

Rated 5 out of 5 stars

East German Shepard

What a top notch company , very good adverts on a specific breed of puppy I was after , full of information about the dog and parents with pictures of all the litter and the parents background and pedigree , the owners contact details are also included in the advert if you have any further questions about the litter or parents , I’m well impressed and now have the pup of my dreams , Thankyou very much Pets4Homes Keep up the excellent work

10 July 2026
Unprompted review
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Reply from Pets4Homes

Hi Will! Thank you for the fantastic review! We are thrilled that the detailed parent information, pedigree history, and photos helped you find the East German Shepherd pup of your dreams.

Rated 5 out of 5 stars

Pets4homes are a quality site

Pets4homes are a quality site. No barking up the wrong tree and you'll feel like the cats whiskers. Excellent descriptions and images. We got our puppy via pets4homes and everything was as it should be.

10 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Steven! Thank you for the brilliant feedback! We are delighted to hear that our listing details and clear images made buying your puppy so smooth.

Rated 5 out of 5 stars

Dogs for sale

Good choice very good and consise information

7 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Maureen! Thank you for taking the time to leave a review! We are glad you find our pet information concise and helpful.

Rated 5 out of 5 stars

spot on information for my needs

This company just sends me information about the breed of cats I'm interested in so I don't have to wade through unnecessary information. They also provide a variety of locations and prices so can decide which if any breeders I want to contact.

7 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Patricia! Thank you for the feedback! We are so glad our targeted cat breed alerts are saving you time and giving you clear choices across locations and prices.

Rated 5 out of 5 stars

Pets 4 homes are amazing

Pets 4 homes are amazing! All information is given, it's so easy to message the pet owner and you feel safe as no one gets the money until pet is collected! Also give you 5 weeks free pet insurance and piece of mind if pet has an underlying health condition! Brilliant!

9 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Victoria! Thank you for the wonderful review! We are thrilled that held payments, health guarantees, and free pet insurance make you feel completely safe using our site.

Rated 5 out of 5 stars

Found a seller contacted and viewed…

Found a seller contacted and viewed then completed sale very easy to use and follow. I would recommend especially with buyer protection and the 5 weeks insurance

9 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Rachel! Thank you for the recommendation! We are glad our buyer protection and 5-week free insurance made your viewing and purchase so simple and reassuring.

Rated 5 out of 5 stars

Simple, easy to use and I now have a new furry Baby.

Simple, easy to use and I now have a new furry Baby.

Looked online for some 0-12 weeks kitten, find a few, used the website to chat with owners, find the right kitten, agreed the visit (done online call), reserved via website, paid in full, went to collect and release the money to cat owner and took my new furry baby, all simple easy and fast

8 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Manuel! Thank you for the detailed review! We're so glad the video call option, website reservation, and simple release of funds made getting your new kitten fast and easy.

Rated 5 out of 5 stars

I used the payment option through the…

I used the payment option through the app which gave peace of mind. The only downside was a few sellers never responded and, if they did, the dogs we were looking at were already sold but the advert didn't specify this. I believe that they were sold through over platforms so not really Pets4Homes issue, more the sellers.

1 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Matt! Thank you for the feedback! We're glad our in-app payment gave you peace of mind. We appreciate your note regarding seller response times and will keep working to make listing updates as clear as possible.

Rated 5 out of 5 stars

It’s a website that allows me and…

It’s a website that allows me and others to search for the pet or pets that we never had a chance of finding without extended searches as you have a numerous potential of pets to find the right one for myself and other pet owners to find that special pet we are looking for

10 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Michael! Thank you for the review! We're thrilled that our platform makes it easy for you and others to search through a wide range of options to find that special pet.

Rated 5 out of 5 stars

Pets4home are a very good advertising…

Pets4home are a very good advertising site for selling your pets I youes it all the time puppy's always rehome very quickly

9 August 2026
Unprompted review
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Reply from Pets4Homes

Hi Joseph! Thank you for taking the time to share this! We're delighted to hear that our site works so well for rehoming your puppies quickly.

Rated 5 out of 5 stars

it was easy to access the site on line

it was easy to access the site on line. This is the second time i have used pets4homes when buying a puppy. the service is easy to use to pay the seller for the puppy whist ensuring your money is safe before taking the puppy home and easy to have the money transferred to the seller
the website is easy to use and very informative

8 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Christine! Thank you for returning to use Pets4Homes for a second time! We're glad our secure payment transfer and informative site gave you peace of mind.

Rated 5 out of 5 stars

App is easy to use & gives you piece of mind

Very easy to use the app, straight forward to find the pet you’re looking for. Great to have the piece of mind of leaving a deposit & payment though the app with the knowledge if there is a problem you would get a refund, you are also covered with insurance for 5 weeks giving you time to find the best insurance for you going forward.

7 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Morva! Thank you for the great review! We're thrilled that the deposit protection, refund security, and 5-week insurance coverage gave you total peace of mind.

Rated 1 out of 5 stars

Sellers from pets at home in Tunbridge…

Sellers from pets at home in Tunbridge Wells are very uneducated liers without any knowledge about animals. They are a scamers trying to sell me the most expensive stuff which I don't need for my pet. They say my pet not going to survive without they overpriced trash. They are very gready for money.
Highly not recommended place to buy anything, please avoid this place if you can. I'm giving 0 stars!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

It's so easy to navigate pets4homes

It's so easy to navigate pets4homes, and i know when i find the right dog i am not going to get scammed with the way your payment's are done

7 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Graeme! Thank you for the feedback! We're glad our secure payment setup gives you complete confidence that you won't get scammed while looking for the right dog.

Rated 5 out of 5 stars

Such a good experience...

This site was such a happy find for me. We wanted a chocolate labrador and the search facility was so easy to action and find the right puppy. The breeder was not local but communication was good through the site. We visited to see our pup and collected him at 8 weeks. Payment was made safely and simply through the site. This is a brilliant place to find a happy, healthy animal and I recommend it to anyone who is looking for a safe purchase of their pet.

12 October 2025
Unprompted review
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Reply from Pets4Homes

Hi Karen! Thank you for the lovely review! We're delighted that our search tools, secure payments, and messaging helped you safely find your chocolate labrador puppy.

Rated 5 out of 5 stars

A great friendly

A great friendly, kind caring community group, that goes out of their way to ensure everyone is happy and safe, and would be pets are matched with their potential life homes and perfect families. I would highly recommend Pets for Home for anyone looking for a lifetime companion.

19 June 2026
Unprompted review
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Reply from Pets4Homes

Hi Stewart! Thank you for taking the time to write this! We're so glad you feel part of a caring community focused on finding safe, lifetime homes for pets.

Rated 5 out of 5 stars

Great site

The website was really easy to use and navigate, I found my new pet quickly, and paid through the website, which protected both me and the seller. It made me feel at ease to buy my pet knowing that my money was secure. It also sent reminders of everything that needed to be done.

23 July 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Katie! Thank you for the great feedback! We're glad our secure payment system and helpful reminders made buying your new pet a stress-free experience.

Rated 5 out of 5 stars

Very good service easy to use would…

Very good service easy to use would recommend pets4homes to people looking for pet

7 August 2026
Unprompted review
Pets4Homes logo

Reply from Pets4Homes

Hi Mark! Thank you for the recommendation! We're glad you had a very good service and found the site easy to use.

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