Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
Company details
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
926 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
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The best for our pets
Everything about it from ordering it to getting it was awesome
14 February 2026
Reply from PetLink
Hi Guy, thank you for the lovely review! We wish you and your pets the best :)
Thank you,
The PetLink Team
I have had my dog registered at Petlink…
I have had my dog registered at Petlink for 7 years! I know she will be found if ever she gets lost.
18 April 2026
Reply from PetLink
Hi GrandmaT, thank you for the lovely review! We hope that you never have to use our services, but if you do, we're always here to help you and your dog be reunited :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Rich, thank you for the kind review! We hope you and your pet love the new tag :)
Thank you,
The PetLink Team
it was great and everyone was so nice i…
it was great and everyone was so nice i asked questions and they answered me even with questions that didn’t know they looked up the information for je
12 April 2026
Reply from PetLink
Hi Nafeezah, thank you so much for the wonderful review! We will always do our best to answer your questions and resolve issues to the best of our ability! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Jennifer, thank you for the wonderful review! We wish you and your pets the best. :)
Thank you,
The PetLink Team
It doesn't actually show my home and at…
It doesn't actually show my home and at times it will show her right in the middle of the street when I know she's not.
7 February 2026
Reply from PetLink
"Hello Mary. We apologize for the frustration with the location mapping inaccuracy. We take accuracy seriously and would like to fix this. Please contact our support team at gps@petlink.net so we can investigate why it is not accurately showing your home."
Reply from PetLink
Hi Vicky, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
PetLink's customer service is outstanding
My experience with PetLink's customer service was excellent.
11 April 2026
Reply from PetLink
Hi Mona, thank you for the lovely review! We take pride in our customer service and make sure our customers' issues are resolved to the best of our ability. We wish you and your pets the best!
Thank you,
The PetLink Team
User friendly!
10 April 2026
Reply from PetLink
Hi there, thank you for the great review! We wish you the best :)
Thank you,
The PetLink Team
The collars I ordered are a little big…
The collars I ordered are a little big for my 9 mo. old kittens. Good quality product and they will grow. My order arrived on time in good shape. I'm very satisfied.
25 March 2026
Reply from PetLink
Hi Darlene, thank you for the nice review! Your kittens will definitely grow into the collars :) we wish you and them the best!
Thank you,
The PetLink Team
I love the product - but . . .
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes takes days for a problem to be solved. In my case, I was a wreck during the week my dog wasn't trackable. I wish customer service could act quicker.
6 February 2026
Reply from PetLink
Hi Kathy, we apologize for the delay in response. We were out of the office Monday, 4/6 for the observance of the Easter Holiday. We try to get back to all of our inquiries as soon as possible, and we sincerely apologize for the inconvenience. Please let us know if you need assistance with anything else!
Thank you,
The PetLink Team
Rachel handled the order of our PetLink…
Rachel handled the order of our PetLink GPS and our 2 year app subscription to track our fur baby! Rachel was more than competent and very professional.
10 April 2026
Reply from PetLink
Hi Terri, thank you for the great review! We're happy cusotmer service was able to help you. We wish you and your pet the best!
Thank you,
The PetLink Team
grateful for the safety
Easy shopping even with all the options and always good quality and durable. Want to make sure my little "spud" is in good equipment/apparel. Safety is key for our precious loves.
3 April 2026
Reply from PetLink
Hi Sandie, thank you for the lovely review! Safety is our #1 priority, so we are always here to help you and Spud!
Thank you,
Thet PetLink Team
Great service and help.
4 February 2026
Great product
4 February 2026
Reply from PetLink
Hi Eileen, thank you for the kind review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Love the tag!
4 February 2026
Reply from PetLink
Hi Michelle, thank you for the nice review! We wish you and your pet the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Lauren, thank you for the nice review! We wish you and your pets the best!
Thank you,
The PetLink Team
Reply from PetLink
Hi Dave, thank you for the review! We're happy we could help you :)
Thank you,
The PetLink Team
Worst stomer service ever
Worst stomer service ever. I have been dealing with them for weeks and got nowhere. My GPS randomly quit tracking correctly.
3 April 2026
Unprompted review
Reply from PetLink
Hello Dalton, thank you for bringing this to our attention. I am truly sorry to hear about your experience with our support team and that you have been dealing with this GPS issue for weeks. That is not the level of service we aim for. I have escalated your case to our senior technical support team for immediate review. Someone has reached out to you directly at your email address on file on 4/3/26 and are awaiting your reply with the information needed to get this fixed.
Good experience
30 January 2026
Reply from PetLink
Hi Karen, thank you for the kind review! We wish you and your pets the best :)
Thank you,
The PetLink Team
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