Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more
I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more
Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience was perfect
My experience was perfect. Everything was explained to me and i understood everything I was being told about the policy. Manuel was very nice and made my experience getting insurance for the first time for my pets very smooth. No problems. Tgank you so much!
21 August 2026
The time it took me to figure the coverage out
It took me a few minutes to figure out what was and was not covered with my pet insurance. I did not see the 5% off from adding a pet to my existing pet insurance and had to calculate it myself.
21 August 2026
I joined via online form
I joined via online form. The UI is very simple and user-friendly.
21 August 2026
Explained things multiple times which…
Explained things multiple times which was super helpful. I appreciate her calling me back after I accidentally hung up so I didn't have to go through all entire beginning again.
21 August 2026
Very easy t o apply on web
21 August 2026
Carl was absolutely fabulous
Carl was absolutely fabulous! Gave me prompt answers and seems to actually care about me as a customer. If I could give more stats I would !!!!
20 August 2026
Unprompted review
Daniel was extremely helpful
Daniel was extremely helpful, and informative. He explained the coverage and how it works, in detail, which I appreciated.
20 August 2026
It was quick and easy
It was quick and easy. I received great customer service which made me feel at ease!
19 August 2026
Best in class service
Amazing service above and beyond, informative, professional, warm, courteous, patient, helpful
19 August 2026
I was very relieved that I could easily…
I was very relieved that I could easily fill out the form online and get a quote for both my dogs.
19 August 2026
Very helpful and honest agent who…
Very helpful and honest agent who helped put together a great policy for my 2 dogs! Compared to other quotes I explored this one was very competitive.
19 August 2026
The agent answered all my questions
The agent answered all my questions. They were kind and courteous.
19 August 2026
Signing up both my cats was very easy
Signing up both my cats was very easy. I am able to insure both cats for less than I was paying at Embrace Pet Insurance and your website seems very easy to use.
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Website misleading
Website misleading. Clicked "Get Quote" link to get an idea of what is covered, in the end it automatically forced me to enroll to see what is covered. Please adjust the website to allow customers to see what can be covered.
19 August 2026
Reply from Nationwide Pet Insurance
We're sorry to hear about your experience. We appreciate you bringing this to our attention. A member of our team will be reaching out to you directly to discuss your concerns and see how we can help.
Jesus did an amazing job!
Jesus did an amazing job!! He explained everything clearly and concisely. I already referred ppl over. He made it seem so easy and it was not a long process at all.
19 August 2026
I wish I could remember his name
I wish I could remember his name. The gentleman that helped me was awesome. Went over many different choices for me. And explained very well. Also very patient with me having trouble with my phone.
18 August 2026
Staff representative over the phone had…
Staff representative over the phone had excellent customer service skills
18 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.