PETER HAHN Reviews 

I have shopped with Peter Hahn in the past, but following my recent experience I will not be shopping with them again, The whole experience has left me frustrated and extremely annoyed at the total lack of customer service, from taking an age to answer calls to the complete lack of information regarding any details about delivery timescales. On numerous occasions, they have struggled to locate my order and then given misinformation about how long the delivery would take. I am still awaiting over £600 of goods to arrive. Whilst waiting the items have gone down in price, even more annoying, Platitudes are just not good enough anymore!

I ordered clothes the end of April and they still have not arrived! I also ordered trousers the beginning of May, the money for which has gone out of my account but no trousers have shown up! I have been on the phone for half an hour with no reply! I am thoroughly fed up with Peter Hahn and if they spent more time and money getting their business in order instead of constantly sending out glossy catalogues we might all be better off!!

I have just put the phone down after waiting over 30 minutes - just listening to a recorded message.
I also ordered £400 worth of clothing on April 28th, specifically for a holiday. I have been back from that holiday for almost a week and STILL no delivery! Amount has been charged to my credit card….
Similar excuse of am email blaming a new IT system. sent a paltry £20 voucher - do they really think customers are going to order and pay for more items if they are already awaiting delivery of items ordered 5 weeks ago?
Seriously Peter Hahn - there are hundreds of companies who would be happy to have our custom - you have certainly lost mine.

After buying from this company for many years I have always been provided with with excellent service and communications from them. However since their supposed system overhall monies have been deducted from my account on May 22 for goods that have not been delivered. Furthermore they have failed to refund me for items returned in April. Last week I managed to talk to someone from the sales team who assured it would be dealt with within days. Now It has been impossible to talk to anyone from the company as they leave you waiting on the phone for long periods of time. I will be reporting them to Citizens Advice. Dreadful experience.

Do not use this company. Unreliable.
I tried to order and many excuses given , finally lost my order from their website to their database - does not make sense and Inwill never order from them again

I returned an item on the 29th April and it was delivered to them 2 days later. To date I still have received no refund! I have phoned about it twice and received excuses both times with promise of payment. Still nothing! This is totally unacceptable and my next call will be to my credit card company. I will seriously think twice before ordering anything in future.

I wish I had read all these reviews before taking the risk of ordering over £400 of goods which was just 4 items in a couple of sizes to check which was best but had to return everything. Like everyone else I have been waiting since 9th May when POD indicates parcel arrived at their warehouse. I have chased and chased received the same "new system" excuses, and been told I have to wait in a que behind other people who have waited longer for refunds!! Unbelievable! As of this date I still have no clear indication if I will actually get refunded or not. I'm so stressed with this and they are bombarding me to emails and catalogues to order more!!!!

I love the clothes but the service is terribel. We are used to waiting a fortnight or more but this time I ordered on may 2nd and still no order. They blame computer problems but I spent two lots of 20 minutes on the phone yesterday and no answer, just recorded music.

Returned faulty item on 1st May received by Peter Hahn on 4th May. Chased for refund on 16th May to be told new computer system had been installed and refunds were delayed. However my refund was processed on 13th May and would take 3-5 working days to appear in my account. Had to chase on 19th May and 26th May to be fobbed off with the 'teething issues' of new computer system but assured my refund would be processed shortly - totally different information. I asked if Peter Hahn are going in to administration to be assured definitely not. Cannot get through on the phone so have now called Citizens Advice who will report Peter Hahn to Trading Standards - encourage everyone to do this. THEY ARE A TRULY SHOCKING COMPANY TO DEAL WITH - CONSTANT LIES AND ABSOLUTELY NO CUSTOMER SERVICE.

Next Step - report to Credit Card Company.

My wife ordered a dress 21st April arrived package said one size Dress lable said another, Returned 28th April Acknowledged receipt of return 2nd May Numerous calls ans e-mails still no credit You cannot talk to anyone in customer services(what a joke) only sales who give you we have problems with our computer system It is now nearly a month and still no closer to a refund.(as i type I have been waiting 19 minutes to talk to sales.
Worst company my wife has deal with keep well away

Saw a cardigan I like in the Daily Mail supplement so rang and ordered it on 15th April. Not asked for my email address, but left it with the man anyway. He said there was a slight delay. Some time later I received notification by post it was due latest on 20th May. The payment was taken from my account on 22nd May. It's now the 29th and still no cardigan. They should have some sort of tracking system as the Royal Mail is not reliable. I've already had clothes delivered to the wrong street by Royal Mail from another retailer, and it took some time and effort to track them down. I hope this new system PH are putting in place is a vast improvement. All very unsatisfactory, especially as they have taken the money already.

Order placed in mid April, received early May and returned the same day as not suitable. No communication when order dispatched, no tracking details provided, no communication when return received and they take days to respond to emails. Nearly a month later, I am still chasing my refund. Way over the stated 14 working days for refunds. Blamed a IT systems upgrade but I have been promised this refund time and time again and it still hasn’t materialised Will be reporting the company to my credit card. My first and last order with Peter Hahn, never again!

I ordered shoes 3 weeks ago, still no sign of them, i emailed to ask for an update after a week, and they said they had a tech update that meant delay of 2 more weeks ( i work in on-line retail, and those things should be planned so meticulously that downtime never exceeds one day, so something must be terribly wrong) seems odd a modern company that relies on customers would do some IT update that would not enable a single order to be dispatched or advised of delay without notifying customers for almost 3 weeks!) i asked for update yesterday, sadly still no reply. Sadly my holiday is tomorrow, so im not sure these will come in time now

Returned an item on 27th April, was received by them on 2 may- had to chase refund which I was told was processed on 11th may - still haven’t received funds to date (19th may) have phoned numerous times to be told it should be showing in my account - also emailed their customer services and as yet (3 days later) there is no reply. I will never use this company again and would advise others to avoid

I ordered some shoes for my holiday 3 weeks before I am due to go and they still have not arrived. I eventually got through to customer services only to be told they will not be with me for at least 3 weeks even though it says on the website "in Stock"!!!

Very disappointed and I will take my custom elsewhere and cancel the order if they do not come on time

Ordered item on the 30th of April still no despatch despite the product being in stock. I cannot believe the speed of this business it’s the second time I have used them and had the same experience. I would suggest stop sending expensive catalogues and focus on your customer service.

I have ordered goods from this Company several times and each time have to ring them to ask where my order is! They never send any tracking details or contact you if there is to be a delay. Extremely slow delivery times compared to other Companies. I ordered some shoes on the 4th May and have still not received them. The chap on the phone said they are changing warehouses and the shoes would not be despatched for another ten days. I have asked to cancel my order but not holding my breath!

I ordered several things for my Mother which arrived late .My order on same card different address never arrived after a month .no email to tell me even though I received email that order had gone through .
I reordered by phone .no confirmation email .I will never order from them again

I purchased a pair of ecco trainers on Oct 22 and everything went very well. While in NZ the special lace system broke so I contacted Peter Hahn in February 23. They were very prompt in replying and we had several good emails assuring me I could send them back when I got back to the UK which I duly did and at the same time ordered another pair as they don't do direct exchange. I have a photo of the tracking information which tells me they received my returned shoes on 6th April. I have heard nothing from them - that they have received my returns and new order and no monies have been reimbursed to my account. Every email I have sent, they have not replied outside their standard initial response email.
When I phone I just get cut off after 1 bar of music. This is incredibly disappointing and they have £260 of my money. My previous experience of Peter Hahn had been so good but not my current experience.
Bobbie Stormont

Highly stressful experience I ordered a jacketon the 6th of April 23. Still waiting for it . Ive spoken to them 3 times , each time getting a different excuse . Now been told to wait up to 10 days for delivery. They couldnt even provide delivery tracking number . Alarm bells are ringing