PETER HAHN Reviews 

Great fan of Peter Hahn however lots of negative remarks of late but I'm really happy with my experience, returned item on Monday and refund £250 in my bank today Saturday, now that's what I call service...well done Peter Hahn

My experience is so similar to many others on Trust
Pilot. Placed 2 orders and told payment failed yet I have been in contact with bank who have assured me no problem with card and no attempts made by Peter Hahn to draw funds. I have repeatedly phoned giving my card details and an alternative card yet orders still not processed. I have been promised call backs to no avail. Worst on line shopping experience ever, such a pity due to good quality items, unfortunately not backed up with good customer service. Avoid unless you wish to spend several hours out of your day hanging on phone to be fobbed off with different excuses 😂

If I could give zero I would. Place a reasonable sized order, told everything was in stock and be delivered. Nothing!! Emailed them, told order would be received in week. Nothing!!! Finally called them, told items were NEVER in stock, would not be back in stock and that they had never placed order with suppiers. What a shambles. Take my advice and avoid like the plague.

Ordered a bag at a great price could not find in stock elsewhere, delivery Royal Mail reasonable time (is notes on website that may be coming form abroad), really pleased with packaging and product, thank you 😊

Still not been contacted by Peter Hahn nor have I had a refund I have written to CEO Germany and will ask my credit card company to deal with it now

I have purchased a number of items from this store because they do have a really good selection of items (mainly clothing). However, their system and customer service sucks!!!! They cannot do a basic delivery properly. It has been a nightmare waiting and chasing them for my orders which was shipped without the first line of address so Royal Mail returned it to them and was promised that they will send it back to me via DPD express (next day delivery) as soon as they receive it. It has been 10 days since they have received my parcels and I still don't have them. It has been more than a month since the items were initially dispatched and I have been charged for these purchases - more than 10x calls and emails to follow up and I still don't have the items I ordered! I don't think they are capable of running an online business if they can't even do a basic shipment and delivery of items properly! I'll never ever buy anything from Peter Hahn again!!!! Stay away from this and save yourself from all the unnecessary stress and misery!

Similar experience to me. Finally sent email confirming an almost £200 refund. Sent them 4 emails, phoned 4 times to be told they were scammed. They emailed asking for my last 4 digits of Credit Card. Replied asking them to ring me to confirm who they were. Heard nothing.

I returned goods, to the value of circa £800 + to this company on 22nd June. I subsequently had to provide proof of their receiving them. After several exchanges of email, they confirmed head office had processed my return. I still await my refund.
I emailed five people today, at the company, all of which have emailed me with promises that have not been kept. I'm in despair

I shall be visiting my UK address for 3 weeks. (I live abroad.) I had decided to order several ‘Green Cotton’ dresses, but have changed my mind in the light of such poor reviews re delivery time. If I could be assured of delivery within the 3 weeks window, I would order.

Despite 6 negative reviews, I am still waiting for £1122.30 for returns from 3rd and 6th of May. On 13th July you told me this was with head office and was being dealt with. I have still not received
my refund. What do I have to do?
If money is not clearing please pay directly into my bank account, I have given my phone number on last 3 emails. Don't ask me to call or email I have done this 15 times. Please call ME to solve this matter.
Buyers avoid.

I’ve purchased many items from Peter Hahn over the last 18 months and found their clothes are mainly great. Shoes not so good. Suddenly I am able to buy stylish clothes suitable for my age and size.

However, none of the comments about long delivery times and refunds surprise me, and I have decided to stop purchasing Peter Hahn clothes. If I can see there is a genuine improvement in customer service then I will buy again. This company needs a good shake-up.

The only alternative is to get a cheap flight to Germany and buy a whole load of clothes! Spain is good too for clothes shopping.

Have previously complained about length of delivery time and had response saying 8-10 working days is their ‘new’ schedule. Well today I received a pair of shoes ordered so long ago I had forgotten about them. What on earth is going on ?

Returned trousers 31/07/23 as they were not a good fit.As I had not heard if trousers had been received I sent e-mail If took them a few days to reply and I was advised they had no record of receiving and requesting I sent proof of Postage. They now advise me that item has been received, however their system is not clearing? and apologise. Is Peter Hahn going into liquidation? Rosemary Crawford

Despite numerous emails and lengthy telephone calls when I have been told that my refunds are being treated as urgent, there is no sign of any communication from Peter Hahn. I am now absolutely furious and will be seeking recompense via my Credit card. Do not touch this company with a bargepole.

I ordered 2 green cotton dresses in March, mainly for a holiday in May. As they had not arrived early May I contacted service department. A very nice young man answered, but frankly had no idea what was happening. Eventually I got the 1st dress mid July and the 2nd weeks later. The first was fair quality, the second, the yellow pattern, really disappointing. Colour dull and print cheap screen. It does NOT look like catalogue. I told Peter Hahn never again but they insist on sending brochures, so I warn you the quality has gone way down, despite all the eco bluff.

Peter Hahn not refunding any customers .I’m owed £124 since 20th June. Told to request C75 from my bank. Are they going into liquidation? Don’t buy unless your certain you won’t be returning goods.
Plus the same reply from them over and over again: we are sorting our data base ; rubbish there is a problem with their administration; constantly deferring payment of refunds to customers

First and last time placing an order with this company! I wish I had read the reviews, it’s been a week and I haven’t heard from the company, tried calling today was on hold for twenty minutes! Ridiculous

After MONTHS of trying I have FINALLY been refunded the money Peter Hahn owed me. It has been a very time consuming and extremely annoying experience.

I don’t normally write reviews but I have had very poor service after an online order for a dress. 5 weeks ago it said it was in stock, yet 5 calls later, and 5 different excuses it’s now not available!
Having read the replies to similar reviews, it appear that Peter Hahn thinks little of their customers.Indeed it implies the customers must be stupid to not understand their business strategy and subsequent failings when spending their money!
If you’re intending to send daily emails and regular catalogues maybe you need to ensure that you can actually deliver what you promise! Otherwise do the world a favour and save some trees!

I placed a birthday present order 5 weeks ago. Several emails & 7 phone calls later, still no hope of a delivery. Three times I have been told that my payment failed, but my bank hasn't even been asked for the money. The call handlers each had different stories as to why there were delays - the system update, item not in stock then back in stock, dispatching done in Germany, my card had 'bounced', then - hundreds of other people's payments had failed too! I realise now how many other customers Peter Hahn has failed. I have cancelled my order - the garment I ordered looked lovely in their advert, now I will never know as I won't be ordering from them again.