Peter Cox Reviews 2,621

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, highlighting their informative and outstanding work. Many people appreciate the excellent service received from start to finish, noting the efficiency and high quality of the work completed, often ahead of schedule. Reviewers frequently mention the thoroughness of surveyors and technicians, who explain treatments and processes clearly, ensuring peace of mind. However, some customers also noted issues with communication, experiencing delays in responses or a complete stop in communication when deciding on partial work. A few other people also felt that some surveyors provided standard reports not tailored to specific situations, or did not adequately address concerns about debris and dust after work was completed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work completed,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing friendly,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some praising friendly, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious.... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied


Company details

  1. Waterproofing Company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Chris was very friendly helpful…

Chris was very friendly helpful professional and efficient. He did a good job and would recommend the company.

10 January 2025
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Reply from Peter Cox

Linda, thank you very much for your review and your recommendation to others. We are happy to hear that Chris provided you with 5-star service and will ensure your feedback is passed on. Thank you.

Rated 5 out of 5 stars

House was treated for woodworm

House was treated for woodworm under the floors, in the loft and stairs, excellent communication with the technician Evert put my mind at ease that the work was thorough and professionally done

10 December 2024
Unprompted review
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Reply from Peter Cox

Stelio, we really appreciate you sharing your review of our service. It is great to hear you had a positive experience with Evert and will ensure your feedback is shared with him, he will be delighted. Thank you.

Rated 5 out of 5 stars

An excellent company

Peter Cox was recommended to us by a neighbour.
From the outset we were met with friendly, helpful, professional staff. This was true for Joanne dealing with us from the office, Christopher the surveyor, David and Vance the damp proofing installers.
All queries and concerns were met with equanimity, alacrity and helpfulness.
Throughout the process we have known exactly what to expect and all commitments have been met. Well done and thanks to you all.

3 January 2025
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Reply from Peter Cox

Anna, thank you so much for choosing Peter Cox. We appreciate your wonderful review and are glad we could again be of service. Joanne, Christopher, David, Vance and the entire team will be delighted to read the kind words you have left about their service. Thank you very much.

Rated 5 out of 5 stars

Professional - would recommend

I have had the pleasure of working with Matthew Airey from Peter Cox with regards to a survey we organised on behalf of a landlord who's property maintenance we manage. I met Matthew at the property on two separate occasions and Matthew is very friendly, knowledgeable and has been more than accommodating to the landlords requests for further information. Would recommend, the survey was completed in a timely manor and the report was detailed and outlined any issues found with solutions in the form of quotes for works required. The communication from initial booking through to the day of the survey has been clear and consistent.

7 November 2024
Unprompted review
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Reply from Peter Cox

Sam, thank you so much for the great review and for recommending us to others! It's always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Matthew will be absolutely thrilled with your feedback. Your comments will be shared with Matthew and the entire team. Thank you.

Rated 5 out of 5 stars

Knowledgeable and helpful

Mark is very knowledgeable and helpful, patiently explained the problem and solution, then sent a full report of necessary works very quickly. This is our second experience of Peter Cox, Mark did both visits and we would not hesitate to call again if needed - we have an old house so things do crop up!

31 October 2024
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Reply from Peter Cox

Hello Wendy, thank you very much for your review, we will ensure your feedback is shared with Mark. We truly appreciate your custom and look forward to being of service again, should you require it in the future.

Rated 5 out of 5 stars

Outstanding.

The Peter Cox team have been outstanding in dealing with wet and dry rot within my flat due to water ingressing from leaking defective guttering.
Mark Patrick (Project Leader) has gone above and beyond while overseeing this project from start to finish. Investigating the issue, he provided transparent and genuine understanding to the cause, as well as extent of damage and the required remedial works. Every step of the way Mark and his team clearly communicated issues found, works required and made every effort to mitigate costs. Mark's knowledge, excellent communication and tireless efforts to deliver the very best for his clients is a massive testament to himself and the Peter Cox company.
Colin from the engineering team carried out incredibly high quality work to restore the flat and in a very timely manner. Again, exceeding expected work scope, Colin provided me with photos of roofing concerns in need of further definitive repair before carrying out a temporary high quality repair himself.
Margaret and Sarah in the contracts team have been excellent in liaising with myself and in passing on messages to their team.
I highly recommend the Peter Cox Team to anyone considering using them and I am sending a massive thanks to all involved in restoring my home, I massively appreciate all the hard work and effort put in. Thank you.

16 December 2024
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Reply from Peter Cox

Michael, thank you so much for your detailed review of our service. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. We do all we can to provide our customers with the best possible service and your review has made our day! Your comments will be passed onto Mark, Colin, Margaret, Sarah and the entire team, they will be thrilled their hard work has paid off. Thank you again.

Rated 1 out of 5 stars

Do not get taken in - these are not professionals

Presumed that an up-front fee of £300 meant that these were professionals - how wrong. The person who came used a damp meter that I now realise did not measure damp, did not look under the 4.5 foot suspended floor due to 'floor coverings' and suggested £3,000plus of work to drywall interior plaster walls and paint waterproof paint externally - thus reducing breathability and ventilation - rubbish.

15 January 2024
Unprompted review
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Reply from Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
As we have been unable to locate you on our systems and we have not received a reply from you following our request for further information, could you please contact us directly.

Rated 5 out of 5 stars
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Reply from Peter Cox

Peter, thank you for taking the time to review your experience with us. We're delighted to hear that you were happy with the service provided and will pass on your feedback to the team. Thank you.

Rated 5 out of 5 stars

The two men who attended

The two men who attended, John and Jamies, who had previously undertaken work at the front of the house, were punctual and pleasant and tidied up well after completing the work.

20 December 2024
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Reply from Peter Cox

Dorothy, thank you very much for your review. We are delighted to hear that you were happy with the service provided by John and Jamie. We will pass on the kind words.

Rated 5 out of 5 stars

Excellent job and service all staff…

Excellent job and service all staff both office and in the field were courteous and professional. The work was executed well and site cleaned and cleared up properly after the work was completed. Highly recommend.

16 December 2024
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Reply from Peter Cox

Mark, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! We will be sure to pass on your feedback to all involved. Thank you.

Rated 5 out of 5 stars

Efficient and prompt

Efficient and prompt survey, clear report, good advice and job well done

20 December 2024
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Reply from Peter Cox

Hello Montagu, we are happy to hear that our team provided you with 5-star service and very grateful that you took the time to share your feedback with us. The team will be pleased to receive your kind comments. Thank you very much.

Rated 5 out of 5 stars

Exactly what was needed and tidily done

Mark Patrick did a great job of identifying exactly what needed checking and doing and the quickest and easiest way to do it. No upselling. Service was fantastic, treatment was thorough and properly documented. It took place halfway through a kitchen refurb and the guy who performed the treatment lifted a floor and put it all back in such a tidy way that my kitchen guy called me up to check if anyone had been.

16 December 2024
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Reply from Peter Cox

Andrew, we are thrilled that you enjoyed your experience with us. It is our pleasure to provide the best possible service and are very happy to hear that this commitment was reflected in your visit. Your feedback will be shared with Mark and the rest of the team. Thank you very much.

Rated 5 out of 5 stars

Outstanding!! Damp work.....

Couldn't give the company & the lads (oh and Karen for her pleasant phone manner) who done the work any less than 5 star. From the survey to the actual job itselfJohn & Graeme were excellent from start to finish. Turned up on time,very respectful, kept me updated, also very clean amd tidy. Standard of finish is outstanding. We would definitely use the company in future!

12 December 2024
Unprompted review
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Reply from Peter Cox

Sharon, we are so happy to hear you had a great experience with Peter Cox. It makes our day to hear that we were able to provide you 5-star service. We will make sure Karen, John, Graeme and the entire team receives your feedback, they will be thrilled to hear your kind words. Thank you very much.

Rated 5 out of 5 stars

Good communication

Good communication, came on time, workmen well trained, job completed as planned

16 December 2024
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Reply from Peter Cox

Hello Margaret, thank you for taking the time to leave a review and sharing your experience with us. We are very pleased to hear that you received 5-star service and will pass on your feedback to the team. Thank you very much.

Rated 5 out of 5 stars

Damp proofing Survey

Bill came and carried out a very professional and comprehensive Damp survey in response to my inquiry with Rentokil. No hard sell just good, honest practical advice for action to take before moving on to more expensive remedies. Followed up with email of survey and has also responded to further phone inquiries. I could highly recommend Bill to anyone who has Damp issues which need investigation. Chris

27 November 2024
Unprompted review
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Reply from Peter Cox

Chris, we appreciate your wonderful review and are glad we could be of service. Bill will be delighted to read the kind words you have left about his service. Thank you very much.

Rated 5 out of 5 stars

We have been very impressed by the work…

We have been very impressed by the work that Peter Cox's team have done at our home in Derbyshire. Every technician in the team worked knowledgeably and efficiently, and was unfailingly polite, helpful and friendly. We would like to thank personally Andrew Singleton for advice and coordination of the the job, Steve and his team for initial work, Macaulay and his colleague for the core-drilling and Andrew White for his excellent plastering and joinery work. Many thanks !

13 December 2024
Unprompted review
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Reply from Peter Cox

Carolyn, we appreciate the fantastic review and are glad we could be of service. We are so happy to hear you had a great experience with us. Feedback like yours is valued by every team member here and Andrew, Steve, Macaulay, Andrew and the whole team will be delighted to receive your kind words. Thank you very much.

Rated 1 out of 5 stars

Worse service ever

Worse service ever, they spent most of the day smoking cigs on the front! Walls still damp a month after! Texture is like sandpaper really bad cowboy job! Told it could take a year to dry out so cant decorate till at least 12 months! Making my mental health deteriorate daily! Would not recommend!!!

30 October 2024
Unprompted review
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Reply from Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
As we have been unable to locate you on our systems and we have not received a reply from you following our request for further information, could you please contact us directly.

Rated 5 out of 5 stars

Positive experience for loft woodworm treatment

Had a great experience with Peter Cox. Colin (in Glasgow) who did the woodworm treatment for my loft was very informative. He was efficient and left the house tidy afterwards. I would recommend Peter Cox.

6 December 2024
Unprompted review
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Reply from Peter Cox

Emily, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! We'll be sure to pass on the kind words to Colin and all involved.

Rated 5 out of 5 stars

Damp survey

Lloyd was very friendly and knowledgeable. Told us exactly what the problem was and how to fix it. Can't fault the service

2 December 2024
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Reply from Peter Cox

Mrs Sizer, we are so grateful that you took the time to share your feedback with us. We are happy to hear that Lloyd provided you with 5-star service and will ensure your kind comments are passed on. Thank you.

Rated 5 out of 5 stars

Excellent job

An excellent, professional job from Peter Cox. Peter, John and Graham were clean, tidy and most considerate workers. I would certainly recommend them.

6 December 2024
Unprompted review
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Reply from Peter Cox

Maureen, thank you for taking the time to leave a review and for the feedback on your experience with our team. We will share your comments with John, Graham and all involved. Thank you very much.

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