Petbarn Reviews 

Shite shite shite shite

Before Christmas, I made a special trip to PETBARN MARRICKVILLE, for birdseed.

THEY DON'T SELL BIRDSEED!!!!!!!!!

Hardly "Everything for pets." (!!!!!!!!!!)

Absolutely RIDICULOUS!!!!!!! 🤬

I've been shopping at Petbarn for some time. On and off for years actually. I had 2 cats and fish initially, unfortunately they passed. And later again I had 2 cats and fish. I'm part of the 'rewards' programme. Collecting points with the objective of being rewarded with a voucher to use at the shop. Maybe $5 / $10
Basically it's rubbish. I have never collected any vouchers.
Petbarn should note that there are other businesses vying for the pet food business.
I like the staff they're lovely and helpful but really if you guys dont appreciate the business, I'm happy to shop somewhere who does give discounts.

I went in to grab some dewormer for my puppy. I knew pet barn price matched so I went in to price match another store as it was closer to me. When I asked for it to be price matched and showed them the store and the price, they said it's below their cost price and they would only be able to match it at $72 or up. I was like, oh great I'd still be alright with $72, and they were like oh no you have to find a store that sells it above $72 for us to be able to match it. The store I originally wanted to price match was selling it at $68... Ridiculous price match policy.

Just visited the Petbarn store on Glenhuntly road Caulfield south. Spent $107.16. On goodies for my dog & my neighbors dogs.
At the checkout I found the customer service lacking in professional courtesy. I unloaded all my goodies and gave the assistant my bag for packing, I thought he would charge each item and then pack my bag, that would be the courteous thing to do and apart of good customer service. I asked him are you going to pack my bag, which he replied is that what you’re expecting and I said it would be nice. He then asked if I was a member, I wasn’t. He handed me my receipt and that’s it. It’s Christmas and he didn’t even wish me a Merry Christmas. He was definitely not merry or nice, I doubt grandfather Frost will be visiting him tomorrow.
Customer service goes a long way! Your interaction with consumers should always be positive and appreciative especially if you want us to return.
Obviously Petbarn doesn’t care. Though I did note the consumer before me had a Petbarn store promotion given to her and her dogs name written on it for some reason, but my dog missed out because I wasn’t even asked.
I was happy and smiling in the store and I certainly didn’t give off any negative vibes to deserve being treated like I didn’t matter.
I’m not even from this area, I live in Seaholme but I work long hours as a nurse and I was just on a break.
Definitely won’t be spending in this store again.
Merry Christmas 2025 being kind to one another costs nothing, and is especially appreciated when you’re working in customer service and we are all feeling on edge after the horrific Bondi massacre.

Petbarn Domain Townsville

Thank you, Janine Reason, for your kindness and for taking the time to clearly explain why some items in my online order were available as Christmas stock only.

Your support today truly went above and beyond for both Tomi and me. We greatly appreciated your thoughtful words, professionalism and genuine attentiveness to our specific needs.

In what is clearly a very busy time of year, your positive attitude, excellent customer service and refreshing approach made our experience outstanding. It was a pleasure dealing with you, and we are sincerely grateful for the care and attention you provided.

I emailed Petbarn's info email, which I had the impression that they would be able to give advice on treats because it was mentioned in a response to a review I saw, but apparently not. I asked the simple question of some recommendations on dental treats for my dogs, and basically was told to do it myself. To sum up the response, RICK told me to go look at the catalogue, or type DENTAL TREATS into the search on the Petbarn website, or visit a veterinarian. Like, thank you, genius. I was too stupid to think of that myself. Maybe we should try hiring people who actually know a thing or two about taking care of pets.

No complaints here. Ordered cat biscuits and litter online and it was delivered by uber in about half an hour. Great for these heavy items.

I had a grooming appointment at 9am and it still hadn't been done at 11:30am. This is absolutely bullshit never hadn't to put up with this at playhouse paw paw you should be able to charge them for wasting your time. Will never use this service again and I suggested other people shouldn't either. I think they put regular customers before other people hopeless service

I had a grooming appointment booked for my dog at the Wetherill Park store on 10 October. On the morning of the appointment, I was advised that it had been cancelled. While I accept this may have been due to an unplanned staff absence, what I can’t accept is that I have not been contacted regarding a rescheduled appointment, despite being advised that this would occur. Head office were of no help when this was raised with them

Trying to order products for metro delivery today and too often out of stock.

Today 3 out of 4 items were unavailable. Useless!

Don't try used pay in 4 with PayPal on this site!!! It doesn't work! They take the money, the order doesn't complete, they don't fix it and you have to wait a week for PayPal to release your money. It happened twice and customer service did not help. Its a money hoax and soooo annoying

not happy and unable to copy the basket order and so this software is a real hard task. Will cancel the order down grade your customer service and never come back again

`Customer Service what a joke, NO training wants the customer to answer all the questions over and over again. We do not work for Pet Barn we are customers with real problems with your software. Tried to purchase one of your products and it would not proceed even though all the info was correct.

The software for the customer service people cannot tell what your order was or when the problem started - seriously you are looking like a back yard hack job. Hope these comments are taken seriously and Management does improve the software for the customers and not the format of Petbarn.

I went into PetBarn in Brookvale on the 25/09/25 and was interested in purchasing a ZEUS dog water fountain to encourange my dogs to drink more water. I was served by Aliesandra and she showed my the item and how to put it together. She also said that I could bring it back if my dogs did not like it. My dogs were afraid of it and would not drink out of it. Also it made a low humming noise which i thought was annoying. I returned to the store and was refused a refund or a credit note.. I told them that I had been told that i could have a full refund but they refused to acknowledge this and stated that i was told the wrong thing and could not get a refund. I was very frustrated because there was no responsibility for having been told the incorrect information and they two managers were repeating no refund. I paid $99.99 for the unit plus 48.99 for the filters. I felt really bad and felt they couldn't care less. I have spent hundreds of dollars every month on my dogs at this store. horrible experience.

Purchased leaps and bounds canned food for my doggies on 22 Sept 2025 as topper for their dry food. My dogs were often having wet poo. Checked the items and it said best before "31 AUGUST 2025" - they sold items past expiration date! Absolutely ridiculous. Never buying here again.

Good customer service is offered without having to ask!
I have always gone to the Jindalee store to buy 15kg boxes of cat litter. At this store they always ask if I want assistance taking the boxes to the car which I accept with thanks😊
The new store at Richlands has recently opened and I have used this store twice now. They have never asked if I would like assistance with the heavy boxes and taking them to the car and on both of these occasions, I was served by a man I can only presume is the manager of the store ☹
Although Richlands is convenient, I will drive the extra distance to partake of the good customer service offered with a smile at Jindalee.

Petbarn failed to fulfill an online order within the allocated timeframe, would not address my queries when I called and the representative was not only unhelpful but extremely rude. I tried flagging this via the chat but the same agent read it and refused to pass it on. However, the organisation is to blame as I escalated to the department of fair trading and they lied to avoid refunding me, luckily my credit card provider had already provided me a charge back.

Save your time and money with Petbahn Puppy School Nerang.
Extremely disappointed with the disorganised, unprofessional time wasting routine the staff had.
She had no knowledge of any training, More interested in the gossip.
You'd learn more watching YouTube training videos.

Would give 0 if I could, walked in and politely asked where a item I wanted was and was told I think it’s over there, after spending 5 minutes walking around the shop looking and not finding the item I left, customer service is absolutely terrible, will never go back.