Perx Reward Reviews 

848
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall, appreciating how the system generally operates during typical purchases. Consumers find the physical and digital cards very easy to register, set up, and manage smoothly on mobile devices for everyday use. Many people mention that payments are accepted seamlessly across various retail locations, making everyday transactions quite convenient for everyone involved. Some reviewers were not happy with customer service, describing long waits and severe difficulties getting helpful assistance when unexpected issues arise. Others noted that online transactions and digital payments sometimes fail, get declined, or experience frustrating verification errors during daily use.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, as people find the platform very easy... See more

Payment

Reviewers highlight ambiguous aspects of payment, noting that while some consumers enjoyed a seamless... See more

Product

People report ambiguous experiences with product, as some customers praise the payment acceptance and find it... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the fast responses,... See more

Website

Reviewers mention ambiguous feedback about website experiences, as some consumers found registration easy and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It is a bit finicky setting it up. You need to make sure you delete you previous cards from the apple wallet or you will no t be able to identify which is the new one. Also need to hide the existing c... See more

Company replied

Rated 3 out of 5 stars

It is handy to use, only problem comes in when u have to accept the perx card for 2nd time, you actually need to log out in order to see the card in your wallet as this information is not available an... See more

Company replied

Rated 4 out of 5 stars

We have used Perx Cards for 5 of the last 6 Years for Staff Bonuses. Where we have experienced issues in the past & had some terrible customer service from them, this year all ran smoothly. They appea... See more

Company replied

Rated 2 out of 5 stars

Started off well, but online payments that need 3ds secure approval are failing for multiple websites. Worked twice originally, but none have worked sense for last 2 weeks. Unable to get any support... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Empower and appreciate your team with Perx Rewards cards – the ultimate choice for meaningful recognition. Accepted globally wherever Mastercard® is available (instore and online), these cards offer the freedom and flexibility to celebrate achievements in the most rewarding way. Perx Rewards aligns with tax benefit schemes, including the Small Benefits Exemption in Ireland offering up to €1,500 per employee in tax-free benefits, respectively. These schemes make Perx an ideal way to show appreciation while enjoying tax advantages. Contact Us We're Listening - Reach Out to Perx Support. Your feedback drives our excellence.


Contact info

3.3

Average

TrustScore 3.5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(848)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to use

Easy to use. App sometimes glitches but all in all good experience

18 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Claire,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 4 out of 5 stars

works fine - download app and save to wallet

work fine
Had to download the App etc but o ce you follow the instructions it's fine
Very easy

4 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Pat,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Card worked flawlessly

Card worked flawlessly

3 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Eric,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I use the card for online purchases for groceries.

I use the card for online purchases for my groceries. Works like a charm.

Many thanks

21 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Gavin,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 1 out of 5 stars

Its a pain in the Arse

Its a pain in the Arse. Also noted card did not work, I loaded the perx card into Google Wallet and it worked straight away. However when going abck into the Perx ap in saw there is a Lag of 6 - 10mins on the value of the Perx Card being updated. Its a Dinosaur.

20 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Kieran,

Thank you for your feedback.

I’m really sorry to hear about the issues you experienced and the frustration caused.

If you require assistance, please contact our Card Support team. 
You can reach them via  phone at +353 1 255 7111 or email here: perxcardsupport@emlpayments.com

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Very user friendly.

Very user friendly.

19 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Benny,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Really straightforward process

Really straightforward process. Really easy to set up via the app and then add to my apple wallet. Only thing would be if it was easier to copy and paste the card number in the app to pay for something online.

Much better than One4All.

19 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Ruaidhri,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I was having trouble accessing my…

I was having trouble accessing my accand thr virtual card. When I contacted the support team their response was very quick. Throughout the whole process, I was contacted without delay. I especially want to thank both Mark and Ellie for their very professional help in getting my problem resolved.

2 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Robert,

Thank you for your review and I'm glad to hear Mark and Ellie were so helpful.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 1 out of 5 stars

I've used Perx for the last 3 years for…

I've used Perx for the last 3 years for staff bonuses, it has been an ordeal every single time. Both digital and physical cards seem to cause issue and the staff are not much help. We're moving to Clevercards next year.

16 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Maria,

Thank you for your feedback.

I’m sorry to hear that your experience over the past few years hasn’t been smooth. This isn’t the level of service we aim to provide. If you’d like, I’m happy to review the issues you encountered with both digital and physical cards and see what went wrong.

We will reach out via DM for further info, so we can better assist you.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Great service for companies purchasing multiple vouchers

I use Perx every years purchasing vouchers for employees. The service is really good with fast delivery even at busy times of year. The support from our account manager is both very fast and usually resolved with one email. Likewise the call centre is good anytime I've had to contact them.

15 December 2025
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Paul,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I had a problem activating my card.

I had a problem activating my card.
Jenny sorted this problem with just a few emails
the issue was conflicting email addresses - therefore very good security
Jenny was very competent and a pleasure to interact with.

6 February 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Bernard,

Thank you for your review, glad to hear Jenny was so helpful.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I've been receiving Perx cards from my…

I've been receiving Perx cards from my employer for the past two years, the first year I didn’t like the physical card. It was awkward to use and difficult to activate. But in 2025 adding the digital card was a much better experience. Very easy to set up, even my 60+ year old colleague was able to set it up herself. I definitely believe that this is the best way to have a perx card.

17 December 2025
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Gemma,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 4 out of 5 stars

Perx improved on customer experience

I’ve had trouble with getting no where fast with Perx customer support in the past. But today I had an incredibly positive experience with a customer service agent who was able to follow the threads of my somewhat complicated issue and actually got it sorted! I also noted their web interface is waaaay easier now in comparison to last year!

26 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Aideen,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 5 out of 5 stars

I found it very simply to add it to my…

I found it very simply to add it to my mobile wallet. I even forwarded it to my own email address and then added it to my google wallet

29 December 2025
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Rosaleen,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

Rated 3 out of 5 stars

Average

Its issued many of times I tried many places but it works only few times create trouble for me but its ok for few times.

26 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Syeda,

Thanks for your feedback, and I’m sorry the card hasn’t worked consistently for you. It should work without causing trouble, so I understand how frustrating this must be.

If you’re still having issues, please let us know.

Kind regards,
The Perx Team

Rated 1 out of 5 stars

It was very difficult to activate the…

It was very difficult to activate the card. Following all the instructions it still says incorrect information even though it was all correct

11 December 2025
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Pete,

Thanks for your feedback, and I’m sorry the activation process was so difficult. Even when the information is correct, it shouldn’t keep showing an error.

We will reach out via DM for further info, so we can better assist you.

Kind regards,
The Perx Team

Rated 1 out of 5 stars

Its no good

Received perx for Xmas from work just like every year and every single year the same problem . Showing balance of previouse perx, wasnt able to update new card and couldnt reset password. Had to call support. Adding forgot password option would be helpful. Now i see balance on the card but when using in the shop it keep declining transactions. Very difficult to use 😕
And still cant use it. Asking to verify its me by password when paying thats fine but card its decline everytime when trying to pay in the shop .. tried few different shops and its the same ..
What do i do?

1 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Andrea,

Thanks for your feedback, and I’m really sorry you’ve run into the same issues year after year. You should be able to update your new card and reset your password without needing to call support, and I understand how frustrating this is.

We will reach out via DM for further info, so we can better assist you.

Kind regards,
The Perx Team

UPDATE:

Hi Andrea,

Thank you for the info you provided via DM.

A member our team will reach out to you shortly.

Kind regards,
The Perx Team

Rated 1 out of 5 stars

Avoid

Disaster of a company. They take an age to tell you they won’t be able to provide a card as you’re ’too small’ in December - why not flag it up front they aren’t taking any more orders? My wife received her card from her employer five weeks after it was ordered. Avoid.

8 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi Robbie,

Thank you for your feedback. I’m really sorry to hear about the delay and the frustration this caused. We understand how disappointing it is when an order isn’t accepted during busy periods, and when a card takes so long to arrive.

We’re reviewing our processes to make sure order capacity and delivery timelines are communicated much more clearly, especially in December.

Kind regards,
The Perx Team

Rated 5 out of 5 stars

Easy to use

Easy to use, effective card to shopping

24 January 2026
Unprompted review
Perx Reward logo

Reply from Perx Reward

Hi there,

Thank you for your review.
We look forward to your continued business with Perx :)

Kind regards,
The Perx Team

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