Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... See more
Company replied
Friendly & very helpful support! After 5 years of intensive use in a very hard water area, our boiling water tap tank started leaking. I called P&R support, and got straight through to Owen, who was b... See more
Company replied
I had a problem with a shower rose and called in. Tom at Perrin and Rowe immediately owned the issue admitted that particular model had had similar issues and has sent me the upgraded version at no c... See more
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Company details
Written by the company
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contact info
Ferry Lane, RM13 9JY, Rainham, United Kingdom
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4.7
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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My experience has been the best I could…
My experience has been the best I could hope for. Tom has provided me with courteous and prompt responses to my email inquiries regarding information about replacement parts for my kitchen faucet.
27 May 2026
Unprompted review
Reply from Perrin & Rowe
Dear Allan
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience was everything you hoped for. Tom will be thrilled to know his courteous and prompt assistance made a difference in helping you with your kitchen faucet needs.
We truly appreciate your kind words and look forward to assisting you again in the future.
Reply from Perrin & Rowe
Dear Gavin
Thank you for taking the time to leave a review, we really do appreciate it!
We're delighted to hear you had an excellent experience and we truly appreciate your support.
Provence 2 Hole Mixer taps
From initial contact to end result, Tom was so helpful, knowledgeable and efficient and especially as it was coming up to the Bank Holiday weekend. Even went to the trouble of sending me a pdf guide on changing cartridge valves. A credit to the company, thank you.
22 May 2026
Unprompted review
Reply from Perrin & Rowe
Dear John
Thank you so much for such a kind review, we really appreciate you taking the time to share your experience.
We are especially delighted to hear how helpful, knowledgeable and efficient Tom was throughout, especially with the Bank Holiday approaching.
Going the extra mile to provide guidance, like the PDF for changing the cartridge valves, is exactly the level of support we aim to give.
Thank you again for choosing Perrin & Rowe.
Tom was very helpful in resolving my…
Tom was very helpful in resolving my issues.
21 May 2026
Unprompted review
Reply from Perrin & Rowe
Dear Kristin
Thank you so much for your review, we really do appreciate you taking the time to do so.
We will also pass on your thanks to Tom, he will be pleased!
I requested a replacement hot tap and…
I requested a replacement hot tap and was helped by Tom. He made sure I got the correct type. He also made sure that although the waiting time would normally be 4 weeks but because my damaged tap could be a health and safety issue for me so he ensured I got it earlier. When I got the tap he also explained how I could fit it. Great service from Tom. Thanks again.
19 May 2026
Unprompted review
Reply from Perrin & Rowe
Dear Barry
We are so pleased to hear that Tom was able to support you, but also in recognising the urgency of the situation and prioritising your replacement.
Ensuring our customers feel safe and supported is incredibly important, so it’s great to know this came through in your experience.
We’ll be sure to pass your kind feedback on to Tom – he’ll be delighted to hear it!
Perrin & Rowe are responsive and so…
Perrin & Rowe are responsive and so helpful. I spoke to Tom who asked me to send photos of the issue and we had a solution very quickly. Fun, kind and caring to deal with. Follow up support and speedy service
19 May 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Estelle, for taking the time to share such a lovely review.
We’re delighted to hear that Tom was able to support you so quickly and effectively. Taking the time to understand the issue and follow up with a clear solution is exactly the level of service we aim to provide.
It’s wonderful to hear that you found the experience both helpful and enjoyable, your kind words about the team’s approach truly mean a lot. We’ll be sure to share your feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Spare parts
I called P&R to replace spare parts that were faulty and I spoke to a very friendly and helpful gentleman,Tom, who kindly posted new parts and helpful videos for installation.
24 April 2026
Unprompted review
Reply from Perrin & Rowe
Dear Tine-Mari
Thank you for taking the time to share your experience.
We’re delighted to hear that Tom was able to assist you with your replacement parts and provide helpful installation guidance. It’s great to know that both the support and follow‑up made the process easier for you.
Your feedback will be shared with Tom, he’ll really appreciate your kind words.
Thank you again for choosing Perrin & Rowe.
I had a dripping tap & called the…
I had a dripping tap & called the customer service team & spoke to Tom.
Tom was very thorough in identifying the problem & told me the replacement parts I would need. He also ran through what I would need to do & sent an email with link to a video to help.
The parts arrived next day & I was able to make the changes in about 15 minutes, great.
Very happy with this, definitely ten out of ten
30 April 2026
Unprompted review
Reply from Perrin & Rowe
Dear Jeremy
Thank you so much for taking the time to share your experience – we're really pleased to hear everything went smoothly from start to finish.
It’s great to know Tom was able to clearly identify the issue, guide you through the fix, and follow up with the right support materials. We always aim to make things as straightforward as possible, so it’s fantastic to hear you had everything resolved so quickly!
We’ll be sure to pass your feedback on to Tom.
Thanks again for your kind words and for choosing us.
Great products and aftercare
Great products and aftercare. Products look great and made to last.
Very happy with Perrin & Rowe and will use them again.
5 May 2026
Unprompted review
Reply from Perrin & Rowe
Dear Javid
Thank you for taking the time to share your experience, we're really pleased to hear you were happy with our after care service at Perrin & Rowe.
Very prompt and helpful customer…
Very prompt and helpful customer service!
28 April 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Elizabeth, for your kind feedback.
We’re pleased to hear that our Customer Service team was able to assist you promptly and helpfully. Providing clear and responsive support is something we take great pride in, so it’s lovely to see that reflected in your experience.
Thank you again for choosing Perrin & Rowe.
Great service today by Tom
Great service today by Tom, helped me to register my Warranty for my taps. Called when he said he would and extremely polite and helpful Thank you
27 April 2026
Unprompted review
Reply from Perrin & Rowe
Thank you, Jennie, for taking the time to leave such a lovely review.
We’re really pleased to hear that Tom was able to help you register the warranty for your taps and that he followed through exactly as promised. Providing clear, reliable support, alongside courteous and helpful service, is something we place great importance on, so it’s wonderful to see that reflected in your experience.
Your feedback will be shared with Tom and the wider team. Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Great Customer Service
I recently contacted Perrin&Rowe UK regarding replacement part for my kitchen filtration tap manufactured by Perrin&Rowe about 27 years ago. This particular tap has not been in production for over 10 years and I had little hope that the replacement part could be obtained. I am pleased to say that the solution to my tap's issue has been found due to outstanding help provided by Linda in Perrin&Rowe Customer Services. In dealing with my enquiry Linda was both courteous and patient, but more to the point she was diligent and effective in finding solution which worked. Thank you Linda
16 April 2026
Unprompted review
Reply from Perrin & Rowe
Dear Margaret
Thank you very much for taking the time to share such a wonderful review.
We’re delighted to hear that we were able to help with your Perrin & Rowe kitchen filtration tap, especially given its age and the fact that it has been out of production for many years. Supporting our customers long after installation is something we take great pride in, and feedback like yours truly reflects that commitment.
Your kind words about Linda will be shared with her, she will be thrilled to know that her diligence, patience and determination made such a positive difference. It’s exactly the level of care we strive to provide every customer.
Thank you again for choosing Perrin & Rowe and for trusting us with the care of such a long‑standing product.
Warm regards,
Perrin & Rowe Customer Service Team
Poor Service
Having purchased 3 brand new taps, 2 had problems. Then when trying to resolve, their customer service left a lot to be desired. Not sure what has happened to this company as have had their products for years, now regretting the purchase.
22 April 2026
Unprompted review
Reply from Perrin & Rowe
Dear Nick
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about your experience. We appreciate your long‑standing support of the brand, which makes it particularly disappointing to learn that two of the three taps you purchased had issues and that resolving this felt frustrating.
This isn’t the level of quality or service we aim to deliver. A member of our Customer Service management team will be reaching out to you directly today to understand what’s happened in more detail and to make sure this is properly resolved for you.
Your feedback is taken very seriously and will be used to help us strengthen both our product experience and customer support.
Thank you again for raising this with us, and we hope we can restore your confidence in the brand.
Very poor customer service
Tried to buy a new water filter for our Perrin and Rowe kitchen tap. Very hard to find online, very little information. Eventually rang the official number and ordered one over the phone. Took days to arrive, and when it did, poorly wrapped in plastic, no box, and no instructions whatever. I have never had an order confirmation or any paperwork whatever. Just not good enough
22 April 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for taking the time to share your feedback, Christopher.
I’m sorry to hear that the filter arrived without instructions and that this wasn’t as clear or straightforward as it should have been. We appreciate you raising this.
While your order was delivered within our advertised 3–5 working day timeframe, it’s disappointing to hear that the packaging and included documentation did not meet expectations. Instructions are usually supplied within the packaging; however, they are also available on our website here:
https://origin-www.houseofrohl.design/en-gb/kitchen/spares/cold-water-filter-cartridge/
We’re reviewing this internally to understand what may have gone wrong, and a member of our Customer Service management team will be in direct contact with you to ensure everything is fully clarified and resolved.
Thank you again for your feedback, it helps us improve the experience for our customers.
Delightfully helpful and knowledgeable…
Delightfully helpful and knowledgeable Linda in Customer Service was charming and solved the problem.
17 April 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for the lovely 5‑star review Lizzie 😊
We’re delighted to hear that Linda was so helpful and knowledgeable, and that she was able to resolve the issue for you. I’ll pass your kind comments on to her.
Excellent customer service👍🏻😊👏🏻
Excellent customer service👍🏻😊👏🏻
Linda was so so helpful friendly & very knowledgeable in parts I needed to repair tap and emailed me instructions how to replace😊
14 April 2026
Unprompted review
Reply from Perrin & Rowe
Thank you for your kind 5‑star review Lynne 😊
It’s great to hear that Linda was able to support you with the right parts and clear replacement instructions. I’ll be sure to share your feedback with her, she’ll be delighted.
Highly recommended
Brigid was helpful, friendly, and efficient. My problem was dealt with in a very few minutes. Excellent!
7 April 2026
Unprompted review
Reply from Perrin & Rowe
We’re delighted to hear that Brigid was able to assist you so efficiently and resolve your issue within minutes.
Providing friendly, effective support is exactly what we aim for, so it’s great to know this was your experience.
Thank you for taking the time to share your feedback.
Very helpful…
Very helpful with regard to ordering some spare seals would highly recommend for the initial purchase of the brass mixer tap and follow up purchases..
2 April 2026
Unprompted review
Reply from Perrin & Rowe
Dear Mark
We’re pleased to hear that our team was able to help with ordering spare seals and that you’d highly recommend our services.
Providing reliable service throughout the life of our products is something we take great pride in.
Thank you for taking the time to share your experience.
Reply from Perrin & Rowe
Dear Dee
We’re really pleased to hear you found our team helpful and knowledgeable, and that your order arrived quickly!
Thank you for taking the time to share your feedback.
Product quality and service…
We have used two Perrin & Rowe kitchen taps in two properties over the last 30 years. Each time we needed to replace valves the service has been exemplary, both on the phone and the speed of delivering the parts needed.
4 March 2026
Unprompted review
Reply from Perrin & Rowe
Wow we’re absolutely delighted to hear that Perrin & Rowe taps have been part of your homes for over 30 years, but moreso that our team has consistently provided exemplary support when you’ve needed replacement valves!
It’s especially pleasing to know that both our telephone service and the speed of parts delivery have met your expectations.
Thank you again for your continued trust and loyalty John, we truly appreciate your review.
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