Perfect Stays Reviews 

This is a terrible place managed by two very poor companies.
You can’t check in until 4:30pm on the Saturday you arrive, you then have to unload your luggage, get orientated in the house and you have 30 minutes to identify any major issues as the property management company closes at 5pm for the weekend.
We had a major issue and it spoilt the holiday.
The house is designed with large panoramic glass doors in the lounge, obviously to take advantage of the views of the ocean. Unfortunately the owners have not provided blinds or curtains or any windows so you are sitting in a greenhouse. It is absolutely boiling hot.
The doors will open but there are no latches on them so when there is a breeze they either slam shut or open into the glass terrace fence.
We felt we needed to raise this as a problem.
We found this out shortly after arriving but after 5pm. We telephoned the Out of Hours number as information provided said a Senior Manager would be on duty to resolve issues. The person who answered the telephone wasn’t a Senior Manager and said no Senior Managers were available and I would have to ring back on Monday.
I dread to think what we would have done if we had an emergency like a fire.
As it happens someone did ring me back later that evening and they suggested we use the tea towels to wedge the doors open and someone would visit the property early in the week and replace the tea towels. !!!
Can you image our thoughts….Cornwall is a long drive from most of the UK, you have arrived and managed to get your luggage into the property, you have paid in excess of £5500 per week for a supposed luxury property and you are then told to wedge the doors open with tea towels.
Perfect Stays telephoned me on Monday and said someone from the Property Management Company would visit us on Tuesday to discuss the issues and see what they could do to help.
NO ONE TURNED UP.
When we were unloading our luggage we both slipped on the rug in the hallway. We checked the rug and it did have anti slip patches but they were old and worn out.
The rugs in the lounge and main bedroom are also old and had corners rolled up.
There are large cobwebs above the doors in the lounge.
Obviously the house is not cleaned very well and furnishings and fittings not checked regularly for wear and tear.
When the sun is setting it streams through the lounge doors ( owing to there being no blinds or curtains) and completely blinds the TV, making it unwatchable.
All in all the lounge area is a disaster and not really livable during the summer.
There are three manuals provided for Health and Safety of the pool, all written in Mr Corporate Speak language, talking of Method Statements, Risk Assessments etc, obviously to cover the owners from being sued, but there are no instructions on HOW TO USE THE POOL.
There is a large heavy square thing lying on the pool cover. What do you do with this when the pool cover is rolled back.
No instructions where the switch is to heat the pool before use, no instructions if you actually need to heat the pool before use, no instructions to where the switch is for the resistance, is it in the kitchen, is it on the wall or floor next to pool, nothing.?
You may know where to find these things if you have used a resistance pool before but if you haven’t then..tough.
The owners are either very mean or the property management company are doing a terrible job.
The bottles of toilet cleaner in both the main bathrooms only had one application left in the bottle. The aerosol of hand cream left as a token gesture in the second bathroom was totally empty.
Other places we have stayed at have provided luxury soaps, conditioners, shampoo etc.
These things which may be quite minor in themselves but lead me to believe the house is run as cheaply as possible, not maintained or cleaned to a sufficient standard when customers are paying more than £5500 for a week.
The Wednesday, Thursday and Friday of our trip were fine sunny days so we visited the local area but we had to stay away from the property until well after sundown owing to the heat and the uncomfortableness in the lounge . Even returning to the property well after 8pm the room was unbearable.
The week was spoilt by the poor state of a supposed luxury property and general standards we wouldn’t expect.
All of these issues have been raised with Perfect Stays and although they have responded, albeit in a lengthy response, it was basically “thank you for your comments, they have been noted”
I certainly would not recommend this property as there are far better quality and vastly cheaper properties to rent from other companies.

What a fabulous week! Despite the weather, Waders was perfect for celebrating a 70th, 40th and just all being together as a family. The grandchildren loved the garden and playing hide and seek in all the bedrooms downstairs! The Concierge service was excellent from Perfect Stays and through them we found Craig, our chef for the evening, who cooked up a delicious meal in the lovely kitchen. We would definitely use your company again.

Lovely property in a great location between Rock and Polzeath. We've been coming to the area for over 30 years and this is definately one of the best properties we've stayed in, in terms of the quality of the property and the ease of service from Perfect Stays.

Our only niggle was there's only one TV in a small snug. A lovely idea for family time but in a week where there was football and tennis on, it was a bit awkward to squeeze us all in there (only four seats) everytime!

What a pleasure it was to rent a house via Perfect Stays. There was always someone friendly at the end of the phone (without having to wait in an endless call centre queue) who could answer all my queries, or over the email which were swiftly responded to. Nothing was too much trouble, from giving recommendations of local caterers, to arranging cleaners to come mid-stay to do a full laundry change when we had a changeover of guests. The house was clean, airy and even better than how it looked on the website! I would definitely rent a house via Perfect Stays again, no question.

Such a super week staying at The Hideout. Fantastic location with views to the beach. The property was comfortable, well presented with everything we needed. We made the most of the very cool games and cinema room and the lovely large cedar hot tub outside. All in all a really lovely property in a great location and Perfect Stays made sure that our week was such a success. We look forward to staying there again.

We had an amazing stay in this stunning accommodation with breathtaking views which hit you every time you entered! We were celebrating mums 80th birthday 🎂 Loved how the property had bedrooms downstairs allowing uninterrupted views to the living dinning and kitchen open plan areas. All the crockery and utensils were of a very high standard made cooking an effortless pleasure ☺️ we would love to return and will recommend to friends already shared across social media

Splendid House with wonderful views, the weather was much to be desired but it did not detract from the holiday too much. Perfect Stay staff were as usual very helpful with splendid customer service.

Outstanding house with spectacular views and access to both Porthcothan beach and the coastal path from the back garden. Roscarrock is stylish, light and beautifully equipped, including a great TV room for when the weather closes in.
Excellent and friendly communication from Perfect Stays both pre and during stay, including helpful activity suggestions for our small grandchildren. Really great (3 generation) family holiday and couldn't recommend more highly.

We had a really lovely stay at Harbour Walk in Padstow recently. The house is stylish and very well kitted out.
It was immaculately clean when we arrived and we were greeted with a lovely welcome hamper filled with local produce.
Living space suited our needs perfectly and the bedrooms were all comfortable and clean. The top floor bedroom with its separate lounge and tv area was great.
Harbour Walk is a hop and a skip from Padstow harbour and yet quiet and relaxing.
The location allows you to choose whether you want to eat in or dine out - and as you can imagine there’s a lot of choice locally.
I would recommend making reservations before you arrive as some of the more popular places get booked up quickly.
Tips from us would be to take note of the size of the parking spaces available. They really are only suitable for medium sized cars, but the local long stay car park is located close by, accessed via some stone steps.
Go online if you want to book a week’s permit. It’s cheaper and not available at the car park pay station.
The Perfect Stays concierge team were wonderful. Always on the end of the phone and extremely helpful. It’s an excellent service and one we really appreciated.
We’ll probably book Harbour Walk again and will definitely use Perfect Stays in the future.

Lovely Company to deal with. Beautiful house with every comfort catered for and incredibly well equipped. A free Concierge service is an added bonus. Really was a Perfect Stay!

We had the most amazing stay at Shorebreak in Constantine Bay.
The property was to die for, absolutely incredible. 5 star plus.
The concierge staff, Meghan, Lindsay, and Wendy, were all so friendly and helpful. They made it so easy to enjoy our holiday.
Also thanks to the Management Company who were also incredibly accommodationg.
Just a wonderful holiday.

A truly wonderful holiday at Gwel Arvor. The property exceeded expectation on all levels & would love to return in the future.

We were delighted by the property, the view, and the family-friendly aspect of the place, especially the slide!

As magical as ever.
Once again our family holiday at the Yellow Cottage was memorable and very special. On arrival the cottage was spotless and clean - special thanks to the hardworking housekeeping team - with a massive local produce welcome hamper.
With the beach a stones throw away and the South West Coast path on the doorstep who could wish for more. We will return next year and have been staying at the Yellow Cottage (including the Old Yellow Cottage) for over 25 years and it still retains its magic.

The property was clean, practical and had all that’s necessary for a coastal holiday - dog friendly too

I found booking and customer service excellent from this company, they appear genuinely committed to your having a great stay…..and we did! We stayed at Fairskies St Merryn which was a perfect location for Harlyn Bay and Constantine. Lovely eateries, obligatory seaside fish and chip shop and a bakery a couple of minutes walk. The house has views of open fields to the back and was beautifully clean, comfortable and so well equipped it was unbelievable! The food hamper had delicious local goods, especially the cheeses from padstow farm shop where we restocked. Do not hesitate to book with this company, it was perfect!

Headlands is a wonderful property in a glorious setting with sensational views over Mawgan Porth bay. We we were there as 6 adults for a family break. The house is fabulous, very well equipped, dog friendly with a 5 minute walk to a dog friendly beach. A fabulous welcome pack of local produce was waiting for us and the house was wonderfully clean. It’s a great location to explore odd row and the surrounds and some great bars and restaurants in Mawgan porth. The perfect stays concierge service helped organise a dog sitter for us and were very efficient. Great house great location and cannot recommend the House and perfect stays strongly enough .

Stayed at the wonderful Baobab Padstow. Accommodation was excellent, wonderful kitchen with its own walk in pantry, all bedrooms had their own outside patios/balcony. The views from the the main patio across the back is awesome, along with the Heated Swimming Pool added to the experience.

We love Perfect Stays home and have stayed in many of your properties. We especially love the location, the superb quality and taste of furnishing, and how they cater well for extended family groups with kids and dogs!

We spent a fabulous week in Coverack, a delightful fishing village near Lizard. The house is absolutely stunning with superb sea views - very spacious, well equipped and maintained. Being a 3 generational family with little ones the utility room was especially handy and once the little ones were asleep the hot tub came into its own. The team at Perfect Stays went above and beyond to make sure we had the best time, answering every question and making sure we had everything we could possibly want. The Bay, the Lighthouse and Paris House are definitely worth a visit and are all within a few minutes stroll along the beach front, as are the local shops, selling everything from kiddies wetsuits to delicious pasties. We can’t wait to return.