Perfectglasses Reviews 2,749

This online “businesses” is one of many that have found loop holes and legal ways to scam people, and I’ll tell you how.

1. Order your glasses and input your subscription

2. Receive an email pestering you about paying more money for what they call a more “suitable” lens and then get sent the invoice

3. Pay the invoice which you then are paying twice now for a lens (this is the trick)

4. Receive the poor quality glasses and realise you’ve paid an extortionate amount for a lens that very obviously isn’t on your frame

5. Bring this to there attention Via there support email and be told you paid a different amount (less/cheap) for your lens even though you can clearly see you did not as the breakdown summary of what you paid for can be seen via Order reference number.

Avoid these weirdos at all costs, they are scammers and conduct fraudulent “business” practices. They find ways to overcharge to blindsight you from there dodgy refund policy.

Quoted 3 days for delivery, took weeks (seems typical for the company). Glasses arrived and feel unbelievably cheap, with a case that feels even cheaper. Not worth the minor savings compared to main brands

Charlatans and rogues- do not use. Ordered and paid for a special prescription glasses - after some delays and chasing glasss arrived but they have omitted the prescription! So I have paid a lot of money for a plastic frame with clear lenses that I could have bought on the high street for a fiver. I have called and emailed daily but no response at all! So don’t bother using them because you will simply be conned!

Originally ordered some progressive glasses in mid-Nov. They took several weeks to arrive and I couldn't wear them. Disappointing.
Then contacted Perfect Glaases to ask about returns as they claim to have a great returns policy...agreed to return them, sending proof of recorded delivery to the company, and they'd replace with computer glasses. This was before Xmas, the tracking says they've been collected, but no replies to phone or email contact. Very poor customer communication and I feel like I've losg £120 with nothing to show for it.

2 month in and no sign of my glasses, in the tracking site it say processing for all this time, I did send 2 emails, and got answer they will look into it but nothing happens, it is shame they used to be quite good, but now no glasses no money

My Glasses arrived and the rimless frames are of good quality better than I expected.
The price was way below what my optician a very well known UK chain would have charged me.
Rimless frames are expensive but I was so pleased with my glasses I ordered another pair with polarised tinted lenses straight away.
I recommend Perfect glasses the value for money is excellent and the customer services are first class I had a couple of minor issues they got them sorted out very quickly.

The process of obtaining the glasses was delayed by my mistake when providing prescription details. So the first set of glasses was not suitable. But Perfect Glasses offered to put new lenses into the frame I had chosen, which made them perfect for the reading glasses I'm now wearing

Ordered a pair of sunglasses, payed extra for 5-7 day delivery, did not deliver in timeframe, checked on website after two weeks and said order was being processed, asked to cancel order, took further two weeks to get them to agreed to refund, Told refund in 3-5 days, two weeks later get email confirming refund will be processed in 10 days, very difficult to communicate with and vey poor customer service

I was thrilled to bits with my new glasses, the frames are sturdy and fit well and they arrived very quickly with no problems whatsoever.

I recently received my vision glasses, and they are perfect! Although there was a shipping issue along the way, the customer service team handled it professionally and ensured my order reached me. Their communication and dedication to customer satisfaction were impressive. Highly recommend!

The glasses were good but they took a bit longer to come than I expected

Excellent quality spectacles and delivered in a timely manner.

Over 3 weeks and glasses still not received. Have phoned and chased a few times and today been advised that the first lenses did not pass quality control so waiting for new lenses and also glasses are coming from Australia!! Because they state "No Quibble Returns" I asked to cancel the order but was advised there would be a charge for the lenses!!

Avoid this outfit completely!
They are a disgrace. Had to pursue them for my glasses. Told lies and varying accounts from ‘Mike’ and others as to where my items were.
Glasses were eventually sent out WITHOUT CASES OR CLEANING CLOTHS, allegedly as they were out of stock. Yeah, really.
AVOID THEM AT ALL COSTS. THE WORST!

If only I had read these reviews before making an order. Absolutely inept company. When they wanted an extra £16 (something to do with the lenses) the email communication was instant. Now I want to cancel the order because the said i need to wait ANOTHER 7/8 days, NOTHING. I'm being totally ignored. Ive now had to source some new glasses from another company because im desperate for them. I'm just thankful I dont run my business like this.
If they read this, my order number is PG196826

Francis couldn't have been more helpful, kind, and patient. Excellent, excellent customer service.

Ordered glasses well over a week ago with no order updates, despite it stating 72 hour dispatch and I have a very simple low prescription. I have emailed support and a few days later have not received a response. I tried calling but no answer. Online chat says they'll transfer me to someone that cam help but nothing yet. I wouldn't mind waiting for my new glasses, however to have no communication about the wait and then no response from customer services is terrible. I will not be using this company again

Update
I finally got through to someone on the phone who wasn't able to tell me much apart from it can take longer for some glasses to be dispatched as they're from an overseas supplier. I then received a reply to my various emails stating that my glasses would be dispatched later that week or early the next. It is now midweek and they are still showing as processing and yet again I'm unable to get any responses from customer services. I'm so frustrated as I need new glasses and I'm now stuck having paid for an order I haven't received almost a month after ordering them. The lack of customer service has made this so much worse too

Had to return first pair of glasses as they were too large, it was hassle free and a gentleman called Joy lived up to his name by keeping in touch and being very helpful throughout the process.

This is the second time I’ve purchased my glasses from PerfectGlasses and I can honestly say start to finish it was easy to choose my glasses and lenses at a great price, i even bought my father’s varfocal transition glasses and they arrived very quickly and dads thrilled. highly recommended indeed

I ordered on 30th Mar and the specs were delivered on 1st May. Thankfully I had ordered another pair (from another company) so I could actually see.

The specs are very good. Clear vision, quality frame and excellent price.

Website does indicate that 'it may take up to 28 working days for some prescriptions' and it would have been helpful to communicate to me that my order would take longer. I thought I would fall into the delivery category 'within 5 working days of receiving the order' because my prescription was standard.

If the frames were ordered from the 'overseas labs' it would have been preferable for me to know this ahead of time as it would have saved emails of enquiry. Expectation and clearly communicated information can be comforting and reduces stress and frustration.

If your order happens fall into the same category as mine and you don't mind the wait, well worth it.