I’ve been buying from Percival for years and for a while everything has been great.. but something has changed at Percival. The quality of clothing is still very good although the sizing and f... See more
Company replied
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Review summary
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Reviews shaping this summary
** I have edited my review to reflect customer services getting in touch** Refund now resolved - it sounds like they have been rather busy. Would recommend the clothes 👍 ——————————————- Boug... See more
Company replied
Clothing is good quality, was really happy with one of the shirts I received. However, much like other customers, I have requested a return for another item and the request is still pending. Request... See more
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Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
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Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Percival
Hi Michael,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with your purchase!
Kind regards,
Percival Customer Care
Reply from Percival
Hi Chris,Thank you for getting in touch and taking the time to leave a review. I am so sorry to hear you have not received your refund. I would love to help. Can you kindly contact us at hello@percivalclo.com along with your order number and email and quoting reference #44608 so we can help further. If you have any other queries please don't hesitate to contact us.
Kind Regards, Percival Customer Care.
Never had a bad experience with…
Never had a bad experience with Percival. Clothes are great as is the service.
13 January 2026
Reply from Percival
Hi Chris,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our service and of our products!
Kind regards,
Percival Customer Care
Haven’t had a great experience with…
Haven’t had a great experience with this firm firstly sent me wrong item altogether. Sent returned item day of delivery to me
3 weeks still waiting for refund emailed twice no response.
When can I expect my refund ???
21 January 2026
Unprompted review
Reply from Percival
Hi Mal,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. please be assured that this is not a reflection of our usual standards of service.
Your refund has now been processed and an email will follow to confirm this.
Please contact us if you need any further assistance.
Thank you,
Percival Customer Care
Really great customer service in both…
Really great customer service in both the store and online when I had to switch sizes and colours on an outfit. Clothes are great quality too!
13 January 2026
Reply from Percival
Hi George,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our service and of our products!
Kind regards,
Percival Customer Care
Never received refund after returning items.
I returned the two items (didn’t fit) and have the confirmation from
DHL, but never received my refund. I’ve reached out via email (with receipt of the return delivery from DHL), but have never received a response.
12 January 2026
Reply from Percival
Hi James, Thank you for getting in touch. I am sorry to hear you have not received your refund. I would love to help. Can you kindly contact us at hello@percivalclo.com quoting reference #44470 along with your order number and email so I can help further? We look forward to your reply. Kindest Regards, Percival Customer Care.
Very quick delivery and good product…
Very quick delivery and good product quality. However item didn’t suit me so sent back a while ago and it has been confirmed as delivered to warehouse. I have tried to email but no response about a refund.
23 January 2026
Unprompted review
Reply from Percival
Hi OG, Thank you for getting in touch. I am sorry to hear you have not received an update on your return. I would love to help. Can you kindly contact us at hello@percivalclo.com and quote reference #44467 along with your order number so we can help further. I look forward to hearing from you. Kindest Regards. Percival Customer Care.
Reply from Percival
Hi Simone,Thanks for taking the time to leave a review. We are so glad to hear you are happy with your new purchase and our service. We hope to see you shopping with us again soon. Kind Regards, Percival Customer Care
Items not as described and after almost…
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am still disappointed with the experience after shopping with the brand for a number of years
5 January 2026
Reply from Percival
Hi Jasper, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. After checking the details of your return, I can see that it has been processed this morning. If there is anything we could help you with, please let us know. We are looking forward to hearing from you. Kind regards, Percival customer care.
Wonderful brand with quality garments…
Wonderful brand with quality garments and services
11 January 2026
Reply from Percival
Hi James, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Been waiting 16 days for a refund
Been waiting 16 days for a refund. Wouldn't recommend ordering online from them
23 January 2026
Unprompted review
Reply from Percival
Hi Chris, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Great service and experience
9 January 2026
Reply from Percival
Hi Jag, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Extremely well made clothing
Extremely well made clothing. Exceptional fits and great customer care. A bit slow on returns though!
9 January 2026
Reply from Percival
Hi Daniel,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and customer service.
We have passed on the feedback about the returns, for review.
Kind regards,
Percival Customer Care
sizing is off and customer service is non-existent.
I purchased a pair of shoes expecting high-end quality and service to match the price. While the design is beautiful, the experience has been a nightmare.
First, the sizing is completely inconsistent with industry norms. I normally wear a size 44.5 or 45, but ordered a 44. Surprisingly, the shoes were still way too big.
Because I trusted the brand, I removed the tag before the final try-on—an honest mistake on my part. The shoes are pristine and unworn, simply tried on indoors. I reached out to customer service honestly, explaining the situation and asking for an exchange so I could actually wear the expensive product I bought.
Their response was a robotic refusal citing policy, with zero empathy or willingness to look at the specific situation. When I replied expressing my disappointment and asking to find a solution together, they simply stopped responding.
It is deeply disappointing that a "premium" brand punishes customers for honesty and refuses to help when their sizing is clearly off. I am now stuck with expensive, unwearable shoes.
Verdict: If everything goes right, you're fine. But if you have an issue, don't expect any help. Honesty is not appreciated here. I will never buy from Percival again.
7 January 2026
The customer service is very poor
The customer service is very poor. I had to return 2 items (Christmas gifts). I exchanged first of all but still a bad fit. I tried to contact Percival to no avail. The returned items have been with them now for 2 weeks and nothing has happened. I will never buy from them again.
8 January 2026
Reply from Percival
Hi Patricia, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. I have now checked the status of the return and I have processed the refund for both items. Please allow up to 10 working days for the transaction to appear on your account. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
The brand is incredible
The brand is incredible! Great materials and designs of the clothes. Size guides on the website are accurate and I was lucky enough that I did not paid the import tax to Italy . Delivery is super fast ! I really advice this brand
21 January 2026
Reply from Percival
Hi Loredana,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and of the fast delivery!
Kind regards,
Percival Customer Care
Returned an item and confirmed as…
Returned an item and confirmed as returned 21/1. No refund yet and emailed to chase but absolutely no response. Awful process.
21 January 2026
Unprompted review
Reply from Percival
Hi Alex,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your return. Please be assured that this is not a reflection of our usual standards of service.
You refund has now been processed and an email with further details will follow.
Please let us know if there is anything else we can help you with.
Thank you,
Percival Customer Care
The jacket was lovely but to big
The jacket was lovely but to big . It was a Christmas present for my son. I receieved my return form and poste d on the 30th of December I have been waiting over 30 days for a refund after returning the jacket. I have written 5 emails and no response to any of them. I have even tried the alfie email but that one bounced back . This is appalling customer service by a company with a first class product.
17 December 2025
Unprompted review
Reply from Percival
Hi Rosemary, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. For us to be able to check the status of the return, please make sure that you send your full name, delivery address and order number to hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
No Communication regarding return took…
No Communication regarding return took too long for exchange every time I sent a email there was no response
After several emails they did send out my exchange without telling me I only knew when it was left outside my door
I won’t be returning
20 January 2026
Reply from Percival
Hi Andrew, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. Please note that this is not our usual customer service and an investigation has been raised. We would advise to check the spam folder, as a confirmation email is being sent once the exchange is being processed. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
Had to chase my refund as still hadn’t…
Had to chase my refund as still hadn’t received it almost two months after returning the order. Had a quick response saying it would be in my account soon, but has me wonder whether the refund would have been processed at all if I hadn’t noticed and thought to follow up. I won’t be ordering from this company again.
3 February 2026
Unprompted review
Reply from Percival
Hi Alison, thank you for taking the time to leave us a review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. I would love to help. Your feedback has been forwarded to our relevant department, as this is not our usual customer service. If you do have further questions, do not hesitate to contact us. Kind regards, Percival customer care.
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