Pepper Money is by far the best bank for all your lending needs because they treat you like a human and not a number. Have options if things change regarding your circumstances and have solutions th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was so helpful Susan was kind understanding and very professional. Susan explained everything very clearly, she also gave me options that suited me best in regards to my situation. I Hig... See more
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My lending specialist Catherine and her colleague Divya made our loan journey a breeze. They gave us a very smooth end to end loan experience without any stress or hassles. I will definitely recommend... See more
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The company is always accurate and precise. And very easy to contact. There is many avenues in which one can take to access their loan or make changes. They Friendly staff and never had any issues w... See more
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Company details
Written by the company
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Contact info
Australia
- www.peppermoney.com.au
4.7
Excellent
931 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Ease of use and great communication.
15 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Ethan,
Thank you, we appreciate the feedback and the 5-star review!
Kind regards,
Mile
Pepper has been pretty easy to deal…
Pepper has been pretty easy to deal with. As a company there is a great choice of options for home loans.
14 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Spencer,
Thank you for your feedback! We're glad to hear Pepper has been easy to deal with and that you’ve found our home loan options to be a great fit.
Kind regards,
Mile
Pepper money is great
Pepper money has been very good to deal with. Customer service is great for statements, or current figure to pay off the loan. I will used them again no doubt.
14 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Eliana,
We're so glad to hear you've had such a positive experience with Pepper. It’s great to know our customer service team has been helpful with your statements and payout figures, and we truly appreciate your trust in us.
Kind regards,
Mile
Excellent service with in moments my…
Excellent service with in moments my loan was approved
26 May 2025
Unprompted review
Reply from Pepper Money Australia
Hi Barry,
We're thrilled to hear you received excellent service and had your loan approved so quickly. Making the process as smooth and efficient as possible is what we strive, and we appreciate you sharing your experience.
Kind regards,
Mile
Pepper Money are a great company with…
Pepper Money are a great company with very competitive rates, fast approval and great Customer Service.
22 January 2026
Unprompted review
Reply from Pepper Money Australia
Hi Tracy,
It's wonderful hearing you’ve had such a positive experience with our competitive rates, fast approvals, and customer service.
Kind regards,
Mile
Pepper money helped us when nobody else…
Pepper money helped us when nobody else would. We have banks contacting us to refinance, but we are staying loyal to the people who helped us find our beautiful first home. Thanks Pepper.
7 February 2026
Unprompted review
Reply from Pepper Money Australia
Hi Maurice,
Thank you so much for sharing your story! We’re truly honoured that we could help you into your beautiful first home when others couldn’t. Hearing that you’ve chosen to stay loyal despite other offers means a lot to us.
We’re grateful for your trust, and we’ll always be here to support you throughout your homeownership journey.
Kind regards,
Mile
Carlos from pepper money was so helpful…
Carlos from pepper money was so helpful in getting me approved for my loan,as I run a small business it was difficult to get funding for my investment property but pepper money was the only one that was able to help
13 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Ben,
We appreciate you sharing your experience! We're delighted to hear that Carlos was able to support you through the approval process. Running a small business can make funding more challenging, so we’re really glad we could help you secure finance for your investment property when others couldn’t.
Kind regards,
Mile
Understanding as im self employed
1 October 2025
Unprompted review
Reply from Pepper Money Australia
Hi John,
It's great to hear you felt understood and supported as a self‑employed customer. We’re always here to help and appreciate you choosing us!
Kind regards,
Mile
Reply from Pepper Money Australia
Hi Tan,
Thank you for the 5-stars and the kind words.
Kind regards,
Mile
Easy to deal with
Easy to deal with. Gave me the loan what I was wanting. It was quick to get the loan approved
11 November 2025
Unprompted review
Reply from Pepper Money Australia
Hi Leeza,
Thank you for your great feedback! We're so glad to hear the process was easy and that you received the loan you were looking for quickly.
Kind regards,
Mile
Great customer service willing to help…
Great customer service willing to help any way they can
13 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Ricky,
We're so glad to hear you’ve had a great experience with our customer service team. We’re always here to help in any way we can, and we truly appreciate you choosing Pepper Money.
Kind regards,
Mile
Value for money and good customer
Value for money and good customer service
13 August 2025
Unprompted review
Reply from Pepper Money Australia
Hi Chester,
Thank you for the nice review! We're really happy to hear you found great value and experienced good customer service with us. We appreciate you choosing Pepper Money and we're always here if you need anything in the future!
Kind regards,
Mile
Because I trust pepper money great to…
Because I trust pepper money great to deal with
13 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Anthony,
Thank you so much for your trust in Pepper Money! We truly appreciate your kind words and are glad to hear we’ve been great to deal with. We're always here to support you whenever you need us.
Kind regards,
Mile
Great customer service
Great customer service, was really easy to get the loan I wanted and they were the best price at the time of getting the loan which was a fixed price on a Smaal personal loan of 5000.
13 August 2025
Unprompted review
Reply from Pepper Money Australia
Hi Stephen,
We're thrilled to hear you had a great experience with our customer service and that the loan process was quick and easy for you. It’s wonderful to know we could offer the right loan at the best price for your needs.
Kind regards,
Mile
Had a great experience with customer…
Had a great experience with customer service support
13 December 2025
Unprompted review
Reply from Pepper Money Australia
Hi Arockia,
Thank you for sharing your experience! We're so glad to hear you had a great interaction with our customer service team. If you ever need support again, we’re always here to help!
Kind regards,
Mile
Always helpful when other banks aren’t.
Always helpful when other banks aren’t.
13 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Karynn,
Thank you for your feedback! We're really glad to hear we could be there for you when others couldn’t. Our team is always here to help, and we truly appreciate you choosing us!
Kind regards,
Mile
Great experience
Pepper money was such an easy and fast experience, my car broke down one day I was approved the same day and got my car the following week.
Very easy and so happy with the customer service 😊
13 November 2025
Unprompted review
Reply from Pepper Money Australia
Hi Lee,
Thank you so much for your kind words! We're really glad to hear that your experience with Pepper Money was quick, easy, and stress‑free—especially during a tough moment with your car breaking down.
Kind regards,
Mile
Reply from Pepper Money Australia
Hi Libin,
Thank you for the 5-stars and for recommending us.
Kind regards,
Mile
helped me out when I really needed it
13 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Ray,
It's lovely to hear that we could help you when you needed it most!
Kind regards,
Mile
Excellence in customer service
So kind and efficient each time I ring. Very helpful in supporting me to achieve what I needed. Very impressed. Thank you
11 March 2026
Unprompted review
Reply from Pepper Money Australia
Hi Tanja,
Thank you so much for your lovely feedback! I’m really glad we could help and that your experience was a positive one. Please don’t hesitate to reach out anytime you need support.
Kind regards,
Mile
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