I think you added some new books on Penwizard. But I want that website of Penwizard will be opened, just updated with new books!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered book for my grandson Tucker Warner, and his last name was misspelled, I tried to correct it within minutes, but got no answer from you. Then I emailed your company 2 times to ask for help co... See more
Loved the finished books, they look amazing and will make excellent gifts. The process of creating and ordering was very simple and the prices were reasonable. I would only suggest sending via tracked... See more
My kids will love their books, good quality and the novelty of seeing themselves on the same pages as their favourite characters will amaze them, can’t wait to gift them. Now just waiting for some mor... See more
Company details
Information provided by various external sources
Penwizard offers personalised children's books of the highest quality. Your child can star in a storybook with their favourite children's characters. It's easy to customise the illustrations by creating your child's character and adding their name and more! These books make the most unique and personalised gifts for any occasion!
Contact info
Unit 9 Spice Court, Ivory Sqaure, SW11 3UE, Battersea, United Kingdom
- help@penwizard.com
- www.penwizard.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My nephew loves this book!
14 December 2023
The book came out fantastic
The book came out fantastic! Looks exactly as shown. The perfect gift for little ones!
12 December 2023
Only delivered half the order
13 December 2023
Excellent customer service.
Excellent customer care service which was second to none. Lovely keepsake for grandsons which I’ll enjoy reading to them year after year. Thank you Leah for a providing such a great after care service and making sure the books were delivered in time for Christmas.
26 December 2023
Unprompted review
A special gift
Such a special gift for a young one! There was a small issue but Customer Services sorted it out without hesitation. Thanks!
12 December 2023
Lovely personalised Christmas book
I ordered a personalised Christmas book which, when it arrived, looked to have been poorly collated with the bottom line of one page being cut off. Having contacted Penwizard by their given email. I received a very prompt and courteous reply and a new book was printed. Great book and very good service.
12 December 2023
Our great grandson does search & find…
Our great grandson does search & find books so this was a winner especially when he saw his name on the front of the book.
10 December 2023
Your own Where's Wally
I saw penwizard advertised on Instagram and decided to order a book as a Christmas gift. I have recently received it in time for Christmas and am impressed with the concept and idea of the book because it reminds me of 'Where's Wally'. Great gift idea.
9 December 2023
Timely production and delivery for the…
Timely production and delivery for the personalized book!
We are happy with the size & quality of the book, as well as the number & variety of Lego-themed Search & Find pages in the book. Perfect for our kids!
8 December 2023
Excellent Product
Ordered two books for my little 3 year old nephew for Christmas. Loved the personalisation. The books arrived when they were supposed and the end product was excellent quality.
9 December 2023
My order didn't arrive
My order didn't arrive. I have received no response from Penwizard or the courier company.
24 November 2023
Reply from Penwizard
Hello Bec,
Thank you for your review.
I can that see you are in contact with our team at the moment to resolve your issue. Unfortunately we didn't receive any emails from you, which is why you have not heard from us, we would always make sure we respond to all queries as quickly as we can.
I hope you have a wonderful Christmas.
Kind Regards,
Penwizard
Quick shipping
Quick shipping, good product! I ordered the Lego city personalized books, they look great! Things I love: thick durable pages, vibrant color print, fun scenes. Thing I didn't like: the extra things to find is a written list in the back, younger kids would benefit from pictures on the lists instead.
7 December 2023
The books are large and easy to read!
5 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.