Penton Motor Group Reviews 

Purchased a car from Penton in Salisbury at the end of July, assisted by Matt Notley, who was such a patient, knowledgeable and lovely chap, nothing was too much trouble for him, he made our experience such a positive one. Don't hesitate to ask for him if you visit the store. Thank you Matt.

I recently bought a Peugeot 308 SW GT Line 1.5 BlueHDI from Penton Andover and I would like to give a huge shout out and thank you to Jess Keel and Nick McCall.

Everything from Jess’s warm welcome to Nick’s in-depth handover made the buying experience as stress free as possible and they also instilled the trust and confidence every second hand dealership should when buying a car.

I would recommend Penton Andover to anyone without hesitation :)

Very good customer service no pressure sales everything very transparent when I bought a new MG. Thank you

Description of car was accurate, on visiting to view we were made very welcome, test drove our chosen car by ourselves, staff helpful / friendly & not pushy.
Professional throughout. Would be happy to buy another car from Pentons.
Picking car up on Thursday.

I first attended Penton Christchurch to view a car. The person who served me was welcoming but didn’t really go out of his way to assist me. I then made an appointment at Penton Salisbury to view another car the same day. I was greeted by Jack who was welcoming and had the car ready for me to view. He was informative and made me feel very comfortable. As I was not local to the area Jack ensured that I had a route to follow in order to test drive the car which I was very grateful for. During the purchase of my car he ensured I knew everything I needed to know, discussed all my options and the sale went very smoothly. He was accommodating and a very friendly young man. I would definitely use his services again in the future.

Jack was very helpful in helping us get the best of the type of car we needed. I had narrowed down the list but the large choice of available cars meant we needed some in house help. Thank you jack.

Harry was well informed, polite and completely pressure free. The entire process went smoothly from start to finish and I would gladly recommend them to my family and friends.

We picked up our new MG ZS HYBRID on Friday afternoon. The whole experience was exceptional, from our first enquiry to Ben leading onto an exceptional customer service from Sam, who was extremely informative and professional throughout the purchase. Definitely a 5 star experience.
We thoroughly recommend MG Penton in Salisbury

A very pleasant experience when buying my MG4 Urban. Smooth transaction with friendly, helpful and patient guidance. All options and extras offered without being pushy. Drove away feeling very happy

From the moment I spotted the car online and filled in the form to test drive right through to driving off the forecourt with the car in my ownership, Scott in Bournemouth East was really helpful. Swiftly arranged for the car to be brought from Salisbury then helped with sorting a great part Ex deal when I was ready to buy. This is the second time using Penton and I would definitely go back a third time.

Penton is the third garage we’ve been forced to use for my wife’s Motability vehicle. The service was completed, and the car was booked in to address two specific issues: a stop-start fault and a handbrake wiring repair.
​The day before drop-off, I explicitly informed them that the stop-start system was currently working and asked if they still needed the vehicle overnight. They insisted on taking it to run "their own checks."
​Fast forward to 3 PM on the day of the repair: I had to call them for an update, only to be told that—surprise, surprise—the stop-start system was working. Far worse, they admitted they couldn't even fix the primary issue—the handbrake wiring—and stated it would have to be sent to another dealership (one of the exact failed dealerships that bounced us to Penton in the first place).
​After wasting our time and failing to carry out the core repair, I vocally expressed my completely justified frustration. Rather than taking accountability, a staff member stepped in with an insufferably condescending, patronizing attitude, talking down to me and escalating the situation further.
​A word of advice to management: When your garage fundamentally fails a customer and wastes their time, you apologize, take ownership, and de-escalate. You do not act obtuse, arrogant, and condescending. Absolute failure from start to finish. Avoid this dealership.

From start of choosing a car scott player was very good listen to what we needed for a car and was very confident and answered all our questions when we chose the car we was interested in Scott explain all the features in the car and we took it out for a test drive, I felt very confident driving the car as Scott show me everything I needed to do, when we were going through the process of ordering the car and doing the paperwork Scott was very good explaining everything about the ordering and what will happen going forth when it comes to collecting the car and told me all documents I would need to have with me on the day of collection, Scott contacted me when the car arrived at the dealers and arranged a day for me to come and on the day of collection it was very straightforward and not stressful Scott answered all my questions, I felt very confident driving away with the new car from the car dealers Scott was very friendly, great communication, overall the experience was stressed free

The process of buying a (nearly) new MG4 from Penton was very smooth. Sam responded quickly to my email inquiry and we arranged for a site visit a couple of days later. Sam answered all of my questions on my test drive and the car was well presented. All compliance issues were followed and the options available to purchase were very well explained. A fair valuation was given for my trade in vehicle. After paying a deposit and date for collection was agreed whilst the car was serviced, valeted and a ceramic coating applied to the paintwork. The car was waiting for me a week later, fully charged and I drove off a happy customer. Sam was a pleasure to deal with and always happy to answer any questions. A job well done. Thank you.

Matt was a great sales advisor, went through everything thoroughly, found ways around financial obstacles and helped find information not readily available that took time and a lot of patience, I have had experiences with several dealerships and the staff at Penton were the best at finding exactly what I needed for the buisness.

Harry delivered a fantastic service. Made buying a car enjoyable .

I recently purchased a car from Penton motors, I enquired on the Friday afternoon & by Saturday 2pm I was on the road home in my new car. Harry was a pleasure to deal with & went above and beyond to make sure that the process went as smooth as possible.

Do not buy a car from here unbelievable and they do not care about there customers at all will deffo avoid this place

Sam in salisbury was incredibly helpful when i was buying my new car. I have never brought a new car before but sam helped through out the process and checked up on me and car a few days after i collected it. Thank you sam!!!

Buying a new car from Penton Christchurch was an incredibly smooth and stress-free experience from start to finish.

A special thank you to Simon, who went above and beyond to help me. He arranged a test drive at very short notice and made every step of the process so easy, straightforward and clear. He was always approachable, knowledgeable and happy to answer any questions, which gave me complete confidence throughout.

I genuinely didn't think buying a new car could be such an easy and enjoyable experience, but Simon made it happen. Everything was handled professionally and efficiently, and I felt looked after from the moment I first got in touch until I drove away in my new car.

I wouldn't hesitate to recommend Penton Christchurch, and especially Simon, to anyone looking for a hassle-free, trustworthy and friendly car-buying experience. Thank you!

We were dealt with by Scott who made the whole process very straightforward. He was clear with his explanation of our options and there was absolutely no hard sell. All together very professional.