Pedal On Reviews 

4,907
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(4,907)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service and support as…

Outstanding service and support as always. Took my ‘squeaky brakes’ Trek in this morning and they replaced the caliper and discs under warranty for free, didn’t even charge for labour. Also bloody great coffee too! There is always such a lovely vibe in pedal on. The staff are so friendly and knowledgeable! Defo look after u!

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Road stem

The road stem arrived very quickly and was a sensible price. Fitted and just what I needed. Pedal On are on my list of companies to turn to when components are needed.

23 April 2024
Rated 5 out of 5 stars

Fantastic customer service

I ordered a freehub from Pedalon as mine decided to seize up a week before a planned cycle holiday.
The item was posted the next day via Royal Mail.
A week later there was no sign of it arriving before me setting off on holiday. A call to Pedalon, explaining the situation and they very kindly agreed to send a replacement, special delivery to my holiday address foc.
This company has to be highly recommended for going above and beyond in their customer service.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service from Pedalon - Thank you

Absolutely first class service from start to finish. Had my eye on. A brilliant deal for a Trek Emonda SL6 di2 rod bike and contacted the online sales team in the first instance as was purchasing on cyclescheme (bike 2 work). Great advice, I then emailed the store and confirmed I would be travelling two and a half hours to the store. No problem again at all and I had an email confirming I could try two bikes as options. Arrived on the day and was served by Ben. He was brilliant and made me feel at ease and allowed me to test the Trek and Giant TCR talking me through the pros and cons of each bike looking at set up differences etc. decided on the Trek and Ben set up the wheels to tubeless for me and showed me exactly how to do this and how it all worked. Also explained how the disk brakes worked and what to do and not to do if taking the wheel out. Set my new bike up perfectly. All in all I was there over two hours and it was so worth every second. They even gave me a free coffee! Road the bike that evening and it was perfect. I will defo be back again to upgrade my mountain bike and will recommend Pedalon to anyone looking for a new bike. First class service, thank you to Ben in particular.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Website is clear to understand, store location very easy to find.

Once I was in store, was greeted and asked if I needed assistance and left alone to browser the store without an pressure or to have the feeling of be in rushed.

I a novice rider so to speak, I have old road bike and it was time for an upgrade. Picked the bike I found online and this was my main reason for visiting, I got measured up on a colour bike but same model.

Will be back to purchase at a later date, great staff and would highly recommend anyone looking for a bike and advice on accessories as they have quite a range.

25 February 2024
Unprompted review
Rated 5 out of 5 stars

New Bike Purchase

Purchased a 2021 bike at 50% discount. Same quality service and bike build I could have expected from a bigger spend. Used PedalOn a few times now. Always fast and efficient service. Reliable accurate communication.

25 March 2024
Rated 5 out of 5 stars

When I find an on-line offer from a…

When I find an on-line offer from a supplier that I have no experience with I always check reviews. It did that for pedalon.co.uk as well. It looked like there's no risk for the buyer - my transaction matches that 100%. They respond to every email and provide more help than you might expect. I needed a different delivery service as well and they offered that. They helped me the way they didn't have to - and I appreciate that. Great service and 100% satisfaction. I highly recommend pedalon.co.uk!

26 March 2024
Unprompted review
Rated 4 out of 5 stars

An enjoyable experience.

In the main a decent overall experience, got looked after for the initial “expensive” bike purchase. I’d say after service could be a bit swifter for example waiting for my narrow bars, it was me doing the chasing hence 4* not 5!

11 January 2024
Rated 5 out of 5 stars

First-Class Service

Great website with everything easily filtered to narrow down your search.
Very easy to order online and the subsequent process went very smoothly. Bike arrived quickly and was well packaged.
No hesitation in recommending Pedal On.

14 March 2024
Rated 5 out of 5 stars

Great experience throughout

Fantastic company to deal with. They explained everything clearly to me and no question was silly. Felt valued as a customer. Also great price for what I purchased.

12 March 2024

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