We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more
First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
Company details
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is our Third mirror from Pebble…
This is our Third mirror from Pebble grey.
Quick delivery, excellent products.
We wouldn't hesitate to purchase from them again.
20 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your continued support and for choosing Pebble Grey again! We're delighted to hear that you're happy with your third mirror and that you experienced quick delivery and excellent product quality. It really means a lot to us that you would choose us again, and we look forward to helping you with any future purchases.
Kind regards,
Pebble Grey
Discount not honoured on over £600…
Discount not honoured on over £600 order.
4 March 2026
Unprompted review
Reply from Pebble Grey
Good morning
I'm sorry to hear your discount was not honored. As you contacted us 6 days after your order was received we were unable to honor this. We do apologise.
Kind Regards
Pebble Grey
Faulty product and installation costs
I had an illuminated bathroom cabinet from Pebble Grey installed in my bathroom 2 months ago and within that short period time the mirror door has already started to show signs of corrosion in the corners.
I requested a replacement product from the company and they did thankfully send another out promptly. What is extremely disappointing is that I paid £90 to have the cabinet installed by a professional and Pebble Grey will not cover, or even contribute towards the cost, of installing the new one, therefore I have now been left significantly out of pocket - so not happy at all.
19 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We're very sorry to hear about the issue you experienced with the mirror cabinet.
While we’re glad we were able to arrange a replacement for you promptly, we do appreciate that installation costs are an additional expense and we understand your disappointment regarding this. Your feedback is important to us and will be passed on to our team as we continually review our policies and product quality.
We do sincerely apologise for the inconvenience caused and hope the replacement cabinet serves you well going forward.
Kind regards,
Pebble Grey
Excellent product & really quick…
Excellent product & really quick delivery
10 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback! We're delighted to hear you're pleased with the product and that it arrived so quickly. We really appreciate your support and hope to serve you again soon!
Kind regards,
Pebble Grey
Pebble Grey experience.
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought.
We contacted Pebble Grey customer service and they took me through the returns process, it took some time, return cost was up to us and the refund took some time.
All that said, their customers service was good and staff very helpful and polite.
16 March 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your detailed feedback. We're sorry to hear that the mirror wasn’t quite what you expected when it arrived, and we understand how disappointing that must have been after such a long search.
We do appreciate your patience with the returns process and your understanding regarding the associated costs and timing. It’s great to hear that despite this, you found our customer service team to be helpful, polite, and supportive throughout.
Your comments are really valuable and will help us continue improving both our product information and overall customer experience. Thank you again for sharing your experience.
Kind regards,
Pebble Grey
Seamless service from Pebble Grey
Seamless service from Pebble Grey. The round bathroom mirror was well wrapped and delivered in a few days. Great mirror, excellent service
12 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely review! We're delighted to hear that you had a seamless experience with us and that your mirror arrived quickly and in perfect condition. It’s great to know you’re pleased with both the product and our service. We really appreciate your support and hope to serve you again in the future!
Kind regards,
Pebble Grey
LED Bathroom mirrors
Very disappointed with both the product quality and customer support from Pebble Grey Ltd.
We purchased two of their illuminated bathroom mirrors and both lights have already failed — one after around two years and the other after three. For products at this price point, I would expect them to last significantly longer.
When I contacted customer support to ask about getting them repaired, I was simply told that because we hadn’t registered for the extended warranty, the mirrors are now out of warranty as they only come with a one-year standard guarantee. These mirrors were sourced and installed by a builder during our renovation, so we were never advised that registration was required for extended cover.
There was no attempt to offer a repair option, replacement parts, or any goodwill solution — just a statement that they are out of warranty. Given that two mirrors have failed so quickly, this is very disappointing.
Based on both the product lifespan and the level of customer service received, I would not recommend.
27 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given your expectations for both product quality and longevity.
While our standard warranty period is one year, with an extended warranty available upon registration, we appreciate that in your case this may not have been clearly communicated during installation. We also regret that you felt unsupported when reaching out to our customer service team.
Your comments regarding both the product performance and the lack of repair or goodwill options have been noted and will be shared internally, as we are always looking to improve both our products and our customer experience.
Thank you again for bringing this to our attention.
Kind regards,
Pebble Grey
Good website and choice of products…
Good website and choice of products with quick delivery.
20 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your kind feedback! We're really glad to hear you had a positive experience with our website, product selection, and delivery speed. We appreciate your support and look forward to serving you again soon!
Kind regards,
Pebble Grey
Everything run so smoothly from…
Everything run so smoothly from ordering the mirror to receiving it…and a lovely mirror as well.
Highly recommend
26 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind words! We're delighted to hear that everything went smoothly from ordering to delivery and that you’re happy with your mirror. Your recommendation really means a lot to us. Enjoy your lovely new mirror, and please don’t hesitate to reach out if we can help with anything in the future!
Many thanks,
Pebble Grey
Quality was great arrived on time and…
Quality was great arrived on time and well packaged really nice cabinet. Price was great. Highly recommend
24 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your wonderful feedback! We're so pleased to hear that you’re happy with the quality of the cabinet and that it arrived on time and well packaged. It's great to know you felt the price was good value too. We really appreciate your recommendation and hope you enjoy your new cabinet!
Many thanks,
Pebble Grey
Reply from Pebble Grey
Good afternoon,
Thank you for your feedback! We're glad to hear you're happy with the quality and that everything arrived as planned. We truly appreciate your support!
Kind regards,
Pebble Grey
Verve Round Lithium-Ion Battery LED Mirror
The product is beautiful and our bathroom looks amazing with the mirror. Delivery was fast and very sophisticated. Excellent service.
23 February 2026
Unprompted review
Reply from Pebble Grey
Good afternoon,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your new mirror has transformed your bathroom and that you’re loving the look.
It’s great to know that the delivery met your expectations and that you found our service excellent — that truly means a lot to our team.
We appreciate you taking the time to share your experience and hope you enjoy your beautiful bathroom for years to come! ✨
Kind regards,
Pebble Grey
Mirror is perfect
Mirror is perfect , great quality and delivered the next day , was packaged very well , would reccomend
23 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the quality of your mirror and that it arrived quickly and well packaged. We really appreciate your recommendation! 😊
Kind regards,
Pebble Grey
Swift order turnaround
Ordered the mirror one evening and it arrived the next morning! Great service. Mirror fabulous and now up on the wall. Very pleased.
17 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your great feedback!
We’re so glad to hear your mirror arrived so quickly and that you’re pleased with both the service and the product. It’s fantastic to know it’s already up on the wall and looking fabulous! 😊
Kind regards,
Pebble Grey
I used this company to purchase a…mirror
I used this company to purchase a mirror and it has lasted years so I have just bought another one. It’s a beautiful mirror with LED lights , demister etc and it was 1/2 price. It is now sitting on the wall and I am very pleased with my purchase. This company offers beautiful mirrors at a good price and the ordering and delivery process is brilliant. I would definitely recommend them.
19 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your continued support – it really means a lot to us that you chose to come back and purchase from us again!
We’re so pleased to hear that your previous mirror has lasted you for years and that you’re just as happy with your new one. It’s great to know you’re enjoying the LED lighting and demister features – and even better that you were able to grab it at half price!
We’re delighted that everything from ordering to delivery met your expectations, and that your new mirror is now proudly in place. Thank you for your recommendation, we truly appreciate it and hope you continue to enjoy your mirror for many years to come! ✨
Kind regards,
Pebble Grey
It Looks Fantastic
The first mirror arrived smashed, even had broken written on the box, so not sure why it was delivered, without that I would have given 5 stars, anyway the replacement was sent out super fast and I love it so I would still highly recommend, many thanks it honestly transforms the bathroom
19 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your feedback!
We’re really sorry to hear that your first mirror arrived damaged – we completely understand how frustrating that must have been, especially when it was clearly marked on the box. This certainly isn’t the experience we want for our customers.
That said, we’re so pleased we could get a replacement out to you quickly and that you’re happy with it! It’s wonderful to hear that it’s made such a difference and transformed your bathroom.
Thank you again for your patience and for still recommending us – we truly appreciate your support! If you ever need anything in the future, we’re always here to help. 😊
Kind regards,
Pebble Grey
Good online retailer
Easy to use website, reasonable prices. Very prompt delivery of high quality brass framed mirror.
3 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Many thanks for taking your time to leave us a 5* review.
Kind regards,
Pebble Grey
Good store
Good range of products. Decent prices. Easy to order and really quick delivery.
18 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for your feedback!
We’re glad to hear you enjoyed our product range and found our ordering process easy. It’s great to know your order arrived quickly. We really appreciate you taking the time to share your experience and look forward to serving you again.
Kind regards,
Pebble Grey
Great service and Product
Great service and Product, bought a light from here the range was very good (contemporary/modern). Delivery was quick and the light looks great
1 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you so much for your kind review!
We’re delighted to hear that you were happy with both the service and your new light. It’s great to know that our contemporary and modern range had something that suited your style, and that your order arrived quickly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Pebble Grey
The product arrived late…
The product arrived late due to a mistake with the delivery. Luckily it arrive in time to install, but not without some stress.
The light fitting seems solid and well made. However, installation is a PITA, requiring two individual brackets to be positioned exactly 240mm apart - a couple of millimetres out and it’s impossible to get the fixing screws in place. This could easily be fixed by having the brackets combined into one unit with a fixed spacing.
I made a return visit to swap out the GU10 lamps with a different colour temperature. They are almost impossible to remove, and the tool supplied with the light to help with this process is useless. The GU10 bayonet needs to be mounted rigidly inside the light fitting to remove the flex when trying to press and twist the lamp.
Overall, nice design but not designed for ease of installation and maintenance.
11 February 2026
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for taking the time to share your feedback.
We’re very sorry for the delay in delivery due to a courier error and understand the stress this may have caused, particularly when working to an installation schedule. We're pleased to hear that your order did arrive in time and that you were happy with the overall design and build quality of the light fitting.
We’re sorry to hear that you found the installation process challenging. Your comments regarding the bracket positioning and GU10 lamp removal are appreciated, and we will ensure this feedback is passed on to our product team for review, as we are always looking for ways to improve ease of installation and maintenance.
Thank you again for your valuable feedback.
Kind regards,
Pebble Grey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.