Bad Return Service
I can only confirm the reviews below to be true. I am very exhausted by chasing and running after the brand’s customer service. It seems as if they were deliberately ignoring and refusing return requests. The whole process is more than complicated.
Beware. First, customers have to send an email to obtain shipping information. Secondly, you have to pay for the additional costs. The worst thing is the communication though. They do not reply or response very late to emails as well as to direct messages on social media, despite being very active in posting marketing content. Also for all international shoppers, they do not speak English, although the website is in English. I feel like they are very lazy. They sent me shipping instructions in German when i emailed them in English, the other time they copy pasted a short text translated into English through ChatGPT. I had to remind them to not only respond, but also pick up the returned package. They do not bother to check the DHL tracking number. I had to rearrange multiple times the delivery as well as pickup points since they again and again failed to collect the package even though they can do that. You basically do the job instead of the employees responsible for the task in the firm.
I don’t know if I can still hope that the package won’t be sent back and I won’t lose return delivery shipping costs, time, energy as well as money for nothing…