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2.9
2 reviews
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I have ordered a board 4th of February, on 16th of August it is still in processing status. When I asked, they do not react, just for some people. They claim tha they sent a bunch where myn should also be there,. I have payed for expedited shipping, if they had sent it I should have received a notification from carrier.
Very disappointing experience with peakcoffee.cc. They promised delivery within one week, but my order took 2.5 months to arrive. During this time, I received no tracking number and they were completely unresponsive to my emails and Discord messages requesting shipping updates or order cancellation. I even offered to cover credit card fees for cancellation.
Due to the complete lack of communication and excessive delay, I had no choice but to initiate a credit card chargeback (which I cancelled once the package finally arrived unannounced).
While I understand delays can happen, the company should:
Not promise unrealistic shipping times
Provide tracking information
Communicate about delays
This appears to be a widespread issue, as many other customers on the Gaggiuino Discord have reported similar or longer waiting times.
Not recommended unless you're prepared for extremely long waits and zero communication
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