Peacocks Reviews 

I went in store looking to return a new item that has not been worn. It was not as I expected it to be. Because the bar code label (Sales tag)had been removed my refund or exchange was refused.
Their web site states "If you are not satisfied with your purchase, we will be happy to offer an exchange or refund, if you return your item to us in their original condition with a valid till receipt within 28 days of the original purchase date. The date of return is detailed at the bottom of this receipt" In the store they had several return policy notices on the tills which are not readable. The store supervisor refused to exchange or refund because the sales tag was missing. I spoke with the store manger who also said the item needed the sales tag. No where on their policy does it say anything about a sales tag, the requirement is original condition with a valid till receipt.
On the receipt it states "Refunds will be given for goods returned within 28 days of purchase The return date is 12th May 2026"
I phoned customer services and their response is that they will not overturn a descision made in the shop. They also tried to tell me that the bit from their online refund policy about packaging applied in this case although I purchased the item in a shop not online.
Very disappointed with their lack of clarity around refund, its sounds simple until you come up against staff that do not want to do a refund. Very poor customer service in store and on the phone.

Contact peacocks about a missing parcel Zahra sorted my query quickly, excellent service 😊

eVRI driver delivered just 3 days after I placed my online order.
I was a bit concerned as I read some very poor reviews after I ordered,
but my experience has been swift delivery,
very nice summer-weight striped cotton trousers - perfect fit and length.
I will be happy to order from Peacocks again.

A fantastic customer service experience with member of staff Lana at the Haverhill, Suffolk branch recently.
Friendly, easy going and helpful young woman. Just what you would like from a shopping experience. Thank you !
We recommend this store, it's neat and tidy, well laid out and easy to shop.

Spoke to Sakia on the chat, she was very quick and helpful and resolved my query.

Pub is very Friendly and welcoming , food is Great. Customer service is very good & members of staff are lovely , mondah sticky 13s Tuesday there is bingo also Thursday there is bingo from table 6

Sakia was speedy and efficient with her response to my customer query regarding an order I'm waiting for. Good service. Thanks.

I am writing to express my disappointment with the service I received today at your Peacocks store in Orpington high street BR6 0LQ

While at the checkout, I encountered a male cashier whose attitude was noticeably impolite and unhelpful. From the outset, his demeanor came across as disinterested and unfriendly, as though he was unhappy to be serving customers.

When I asked if I could pay using Clearpay, his response and attitude changed in a negative way. He appeared confused and made little effort to assist or clarify the process. As I attempted to complete the payment using the Clearpay app and experienced some difficulty, he became dismissive rather than supportive.

What I found particularly inappropriate was his comment when the payment did not go through. He asked, “Don’t you have money in your account?” This was both rude and unprofessional. I immediately explained that I did have funds available and was simply struggling with the app, but his assumption was unnecessary and disrespectful.

As a customer, I expect to be treated with courtesy and patience, especially when dealing with payment issues. A more appropriate response would have been to offer assistance or suggest trying the payment again, rather than making assumptions about my financial situation.

Additionally, if your store offers Clearpay as a payment option, staff should be properly trained to understand how it works and how to assist customers who may be unfamiliar or having difficulty using the app. At the very least, employees should be able to guide customers through the process or address basic concerns. Otherwise, it raises the question of the usefulness of offering this payment method if staff are unable to support it.

This experience left me feeling uncomfortable and undervalued as a customer. I believe the staff member would benefit from further training in customer service and communication, as well as better knowledge of the payment systems your store supports.

I hope this feedback is taken seriously and helps improve the level of service in your store.

Placed my order, it was sent quickly but unfortunately the Evri delivery drive was not great and after 3 supposed attempts at delivery there was no parcel. I did an online chat with Kahara at Peacocks and she sorted a replacement order for me straight away, hopefully our usual Evri driver is back from holiday and we get the paecel

Peacocks is getting better and better all the time.

Great range of products for everyone, excellent quality
and excellent prices.
5 Star ☆☆☆☆☆

quick and easy contact through chat with issue resolved immediately by Zahra, great service

Ordered some items in December. Paid in full including delivery. Only part of my order was delivered - the cheapest item - the rest cancelled, but I still had to pay the delivery. If, when I ordered, the items had been out of stock, I would never have ordered the rest of the items as I couldn't justify the delivery cost for such a low cost item. Contacted customer service, got fobbed off for 4 months. Asked in Feb for them to escalate my complaint as was getting nowhere with the minions. Chased it this week to be told they hadn't escalated, but in any case there's nothing they can do the delivery cost still stands. Definitely lost a customer in me, I will never order from there again and looking at the reviews looks like others have had similar issues with orders not being fulfilled. Shocking customer service, they won't be in business long. I'd avoid at all costs if I were you.

Awful customer service, went to exchange an item unfortunately the receipt was a few days over their 28 refund policy. Item was still selling in store at full price and visible on display but manager wouldn’t even offer an exchange. What makes it worst this was part of a Birthday present for my 6 year old granddaughter £20 wasted. Won’t be going there again. Next would have exchanged or given credit note.

Awful experience returning a faulty product. Manager was rude and accusatory. Said she won’t accept it as she can’t resell as it’s damaged (with the tag, so not worn) Spoke to customer service on the chat which recommended returning to store or posting back. Went back to store and had to “fight” for an exchange reminding them of the Consumer Rights Act 2015. Spoke to customer service via email that simply said that I wouldn’t be able to return by post and breaks their policy. And they don’t have to exchange as against policy! Apparently they are above the law.

An extremely helpful Chat Agent Brendon who looked into my issue & processed a refund to me...really impressed as tjis is my first order/return...

I ordered something but did not receive the email confirmation, went onto the webchat and Brandon sorted it out straight away as I had accidentally mistyped my email. Brilliant service

Excellent customer service from Brandon!

Excellent service from Brandon from customer service today.
Surprised to see so many negative reviews BTW, I have been ordering from Peacocks for years and never had n issue with orders or refunds, and their dresses are top quality.

Courier lost my parcel, chatted online took 2 mins and the new order has also been sent. Very happy and easy to do.

Brandon sorted out my online shopping issue swiftly and without hassle