Peacocks Reviews 

Returned an online order from Peacocks at my local store. The sales person could not process the refund as there was a glitch in the system. so she rang customer services who told her to call IT, who couldn't help so she rang customer services again.  All in all I was in there over an hour and it still could not be done. In the end the sales person had  to do the refund over the phone with CS. She gave them all the information they needed to issue a refund and confirmed with them that I would get an email and a refund. I didn't receive an email or a refund so rang CS, told them as above, they said they would email me and I would look into getting the refund arranged. Again no email and no refund.  I would not recommend Peacocks for online ordering, as it is hard work and time consuming trying to get your refund from them. It is atrocious customer service.

our experience of holloway, retail staff. PEACOCKS, Friendly polite, and a great Multi Tasker. Not only was this lady on the customer counter, folding and taking card or cash. The lady was also dealing with other customer enquires, from those who wasnt in the que. The lady was clam and even explained the vouchers we had received that day, and how we could reg details on line. credit where credit is due.
27/02/2026

Spoke to Brandon at Peacocks customer service about my order that hasn't turned up.
Reassured me that they would re order it and send it express delivery so happy days

Excellency customer service from Brandon on Webchat.

Live chat with Sakia as issue with item missing from poor packaged parcel. Took less than 5 minutes to be resolved submitted photos on live chat. Excellent service.

Excellent customer service; friendly and efficient.

Nicola from aberdare peacocks made my day and found me the jumper I had been searching for so big thankyou to her x

The shop in rutherglen arcade the staff are amazing ..! Very very helpful when I had a problem with the a return got it sorted there and then , staff very polite and chatty would not shop on line again would rather go in to shop with staff like these guys on the floor ….

I returned an online item via Evri who lost the parcel. Initially I emailed Peacocks and the first response I got did not read the email at all and then when I tried to chase a response I heard nothing. I raised a new email again and the response was a little better but again after the initial contact no one replies to requests for updates. I therefore decided to chase it in the chat and this was alot better experience I spoke with Kieran who asked me to send some additional info but then said there shouldn't be a problem doing the refund. He said if I hadn't had an email by the end of the day to contact again the next day. Which I did I then spoken to Brandon who was also very helpful and was able to authorise the refund Kieran started for me. I received an email confirming this shortly after the chat ended. In the future I will go straight to the chat and avoid email if possible. The chat team were very helpful.

Usually a pretty good store and I used to buy a lot of clothing her until I moved away.
Recently whilst on holiday I was so pleased to see BOOTCUT jeans I just grabbed 3 pairs in my size.
When I got home I discovered that they were all jegging style (even though the labels didn't say this), so I've got 3 pairs of pull on jeans I detest. Worse than that is that they are sized wrong! They are at LEAST 1 size smaller!! I've bought my sized jeans from 3 different stores no problem, so I know it's not me. I bought jeans for years from Peacocks they used to be absolutely spot on, so reliable, Inever needed to try them on, I never had a problem. This experience has put me off buying anything from them. What the heck is going on with womens sizing??

Today I visited the Hoddesdon branch (Hertfordshire) had the most lovely greeting with a smiling lady, she was so lovely! All the staff in this branch are so helpful and friendly unlike the staff in Waltham Cross branch. I will always go to Hoddesdon now. Hannah was so knowledgeable and helpful and sorted my returns no problem. I will definitely go back here

Ordered for next day delivery a week later no parcel nightmare

Fantastic service from Fatme-Aicha when I contacted customer services over my missing parcel. Established straight away that there was an issue with my address and arranged for a replacement parcel to be dispatched the next day.

Parcel has arrived today and I am delighted with the items I have received. Great quality for the price!

Bought a set of 4 pairs of pants. All sold as the same size . Two fitted lovely, all good. Unfortunately one was a little tight and not that comfortable, so after second wear, I threw them out as they just dug in too much. The final pair were way smaller than the others, super uncomfortable and left a red raw line round my waist and at the sides so were thrown out after one use, hugely different in size from the others. So for £6 for 4 pairs, I've only kept 2. Very poor. How can 4 pair of pants be obviously different sizes?

Fatme was very helpful

So as per my previous review I am having issues with an exchange/refund for my 92 year old mother. So after 2 calls to customer service to register my complaint I have never received a reply. So emailed Saturday got a reply on Sunday morning from Brandon, great thought we were getting somewhere. I sent images of the information he required on Monday. It is now Thursday and I have received no response for my email and so obviously no conclusion to the matter. I am complaining about customer service and this is just compounding the issue with the latest lack of response.

My order hadn't arrived i emailed customer service and they were excellent in sorting out my order immediately. I didn't expect to hear of them straight away as it was a weekend but that didn't matter. I was immediately offered a refund or replacement.
Excellent service. I like peacocks and find their clothes are lovely and good quality.

I had trouble with a blue light discount not working I emailed customer service and the issue was resolved in about 5 mins. Amazing customer service from Fatme-Aicha

Spoke to Brandon this afternoon after an issue with order. Very efficient in sorting out my issue, and refund issued.

Customer service- Fatme helped organise a redelivery for my parcel which I did not receive and a refund for the product now out of stock.