Peachee Collection Reviews 

272
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Don’t forget “retro Madison”. read the fine print , they don’t even try to claim any responsibility for orders.

Rated 5 out of 5 stars

BEST leggings I own and especially for the price! I have paid double money to other companies for half the quality of peachee😍 so snug, not see through and absolutely squat proof, I want them in ever... See more

Rated 5 out of 5 stars

I've had 2 pairs of Peachee leggings for 2 years now and they still fit great, wash brilliantly whilst maintaining their colour and shape, and have been worth every penny spent compared to others that... See more

Rated 1 out of 5 stars

Bonnie I have ordered a wine pair of these leggings last November and I realise you have since closed down some weeks or months later but I didn't recieve the leggings not at the least a refund of ove... See more

Company details

  1. Clothing Store

Information provided by various external sources

Stunning figure enhancing, squat-proof leggings for women with a passion for fitness and fashion. Booty scrunch yoga Pants, activewear tights & leggings for gym goers.


Contact info

3.2

Average

TrustScore 3 out of 5

272 reviews

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3.2

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(272)

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Rated 1 out of 5 stars

Third time isn't the charm..

It's really unfortunate and annoying when you find a great pair of leggings so you want to get more and the company can't even provide a basic update on the status of your order or even respond to emails inquiring about them. Unfortunately this is not the first time I've had this issue with this company. A year ago I went through the same thing, placed an order and was told it shipped,but no tracking info and then no updates for a couple of months. It was only because I left a negative review that I was able to get my money back, which is why I'm leaving this review. Its been almost 5 months since I placed my last order, against my better judgment giving a third chance for the company, and I still have yet to get any shipping info or status of the leggings. If the specific leggings that I ordered are not available that needs to be reflected on the website, especially of you can't get the materials in stock, but don't advertise something that you can't fulfill. Extremely disappointed because the quality of the leggings have been great, but the quality of customer service is ridiculous.

*edit
I just responded to your email, thank you for getting back to me and for the offer. Can I get the shipping number? Thanks

10 December 2020
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Reply from Peachee Collection

Hi Nicholas,

We reached out to you yesterday and have not yet heard back - please check your spam folder!

We hope to hear from you soon.

Best wishes,

Peachee Team

Rated 5 out of 5 stars

Je suis trop trop contente

Je suis trop trop contente, de mes leggings peachee collection. So confortable, so beautiful, Amazing leggings fit!!!!!

Regards,
Sabrina

23 November 2020
Unprompted review
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Reply from Peachee Collection

Hi Sabrina!

Thank you so much for being such a loyal customer with us. We are just so happy that you love our products and can't wait for you to receive your next order 😊

Best wishes,

Peachee Team

Rated 1 out of 5 stars

VERY BAD SERVICE!!!!

It has been 8 weeks and I have received no updates and tried reaching out by email twice and by Instagram and still no response. Very disappointing service.

20 November 2020
Unprompted review
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Reply from Peachee Collection

Hi Anna,

I'm sorry to hear that.

I unfortunately cannot locate an email from you but I have reached out to the email address associated with your order. This order was shipped but I have just reshipped another parcel for you and added a free item for you 😊

Best wishes,

Peachee Team

Rated 3 out of 5 stars

5 months and no contact…

I have emailed them multiple times and have yet to receive my leggings. I ordered two pairs in July and received one of them but now have had NO contact from them. No one has reached out, our emails have been ignored. There’s no number to call and complain. I just want to know where they went because they are expensive! It’s been almost 5 months now!

Update: Received A pair of leggings but not the correct pair. I love these leggings but not worth the hassle

17 November 2020
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Reply from Peachee Collection

Hi Victoria!

We have been in contact with your partner who placed the order and have reshipped the missing pair for you 😊 We also added a small gift as an apology for any inconvenience caused by this and we hope you love it!

Thank you so much.

Peachee Team

Rated 5 out of 5 stars

Love the leggings But ....

Love the leggings, prefect fit and prefect colour, never had leggings so comfortable. But unfortuntently I ordered four pairs of leggings and only received three, I have messaged the company over a month ago and I haven't had any contact back.

9 November 2020
Unprompted review
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Reply from Peachee Collection

Hi Victoria!

We are so happy you love them! Please drop us an email at info@peacheecollection.com with all your information and what pair you need and we will get right back to you.

Best wishes,

Peachee Team

Rated 4 out of 5 stars

Lost package/terrible customer service-updated response

I finally emailed with someone. They corrected their mistake. Which I am grateful for. I will try and order from them again hopefully better results soon. Thank you Bonnie from Peachee for your response, and understanding my frustration.

I have reached out over a multiple times Via intstagram and email about my package that was "lost". To get a response the first time i had to report them, then they said I could get a refund after they told me my package just disappeared at the warehouse. Since then, they have had no contact. I said I would gladly take a refund or for them or to fix the mistake and resend that pants... I have heard nothing. The order was originally placed in JULY. It is now October and still no fix to the problem. I do not recommend ordering from this company!

20 October 2020
Unprompted review
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Reply from Peachee Collection

Hi Haley,

As per our previous conversation via Instagram, this order was refunded. It can take a bank up to 10 working days to fully process a refund which is not within our control. I have also resent the refund notification email to your inbox. We received no further communication from you after this point.

We have also sent you a code to order a pair of leggings free of charge via email which we are happy to see you availed of and we hope you love them.

If you have any issues with anything, you can email us at info@peacheecollection.com at any point and we will be happy to assist you.

Kind regards,

Peachee Team

Rated 1 out of 5 stars

Order No. #6577

Order No. #6577
I ordered once and was shipped Wong items they did correct, so thought I would try them again. I placed my order 9/16/20 and no shipping email received yet. I have emailed them 2 times and have also messaged them on face book twice and no response. I am very disappointed

Since there were ordered on 9/16/20 and today is 10/12/20 I believe that is well over 14 days. Since that is the case can I please receive an non-automated response regarding this. If you do not plan to resolve this I will be contacting my credit card company with screen shots of messages and emails you claim you have not received. Let me know ASAP. The worst part was hoping the first time was just a fluke

I sent another email from your website as requested this morning and still no response.

12 October 2020
Unprompted review
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Reply from Peachee Collection

UPDATE - Order was reshipped with a free product and both have no been delivered safely!

Hi Roxanne,

All our leggings are custom made and require a minimum of 14 working days processing prior to shipping, which is explained on all product pages on the website, in our FAQs and contact page.
This time line is extended due to COVID-19 which is explained on our site. We are a very small family run business and we are running at a very reduced capacity which has resulted in a slower response time. We appreciate your kind patience and understanding with us during this very tumultuous time as we are working as hard as we can. Your order is due to ship out ASAP.

We have also double checked our inbox and have received no emails regarding this current order. Our email is info@peacheecollection.com - we have not received any emails from you so please only email us at this address directly as there must be an issue with our website contact box which we will have to look into!

Hope to hear from you soon!

Kind regards,

Peachee Team

Rated 1 out of 5 stars

Do not trust this company. Awful customer service.

I placed an order on august 26 and still have not received a shipping/tracking number. The customer service is awful. I have been feeling scammed for a long time because they will answer messages one out of every ten and only when I post it for the public to see. All I want is a tracking number and some communication or at this rate a refund! I do not trust this company and will not purchase from them again even if the leggings are amazing. It’s not worth the headache. I’ve honestly resorted to posting on here because I’m convinced it’s the only way to get a response.

10 October 2020
Unprompted review
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Reply from Peachee Collection

Hi Ashlei,

As per our communication, this order was refunded in full as the order was shipped but not delivered. We have also opened an investigation with our couriers. We do apologise for any inconvenience caused.

Kind regards,

Peachee Team

Rated 1 out of 5 stars

No leggings, no support, scam!

I do not normally leave bad reviews and I understand with COVID 19, there are delays with shipping ect but
I purchased the Blue Cobalt leggings on 19/04/2020
Order No. #6116
It is now 03/10/2020 and I have not received them or my money back. Peachee support is non existant, I've left multiple emails and Instagram messages and have no response from the company. I honestly think it might be a scam.

3 October 2020
Unprompted review
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Reply from Peachee Collection

Hi Megan,

Thank you for your review.

As per our email conversation, this order has already been refunded. We apologise for any inconvenience caused 😊

Best wishes,

Peachee Team

Rated 1 out of 5 stars

It sucks

It sucks. Customer service is bad. They send me a different color. I messaged them and never received a message. Not worth the price. I’ts better to buy from gymshark and NVGTN. Its a scam.

1 October 2020
Unprompted review
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Reply from Peachee Collection

Hi Chrisma,

You emailed us on 22 August at 8.59pm stating there was an issue with a colour you had received. I then personally responded at 9.01pm asking for some photos of what was received. Unfortunately I didn't get any response from you, so it's a bit disappointing to see you say that our customer service is bad considering I responded within 2 minutes of your query.

Your two leggings were delivered safely and if there was any issue with the colour you received, we could have of course worked with you to solve this, but unfortunately we didn't receive any follow up.

We'd be happy to discuss this further with you and I have emailed you about this. I look forward to your response and hope you have a lovely evening.

Best wishes,

Peachee Team

Rated 5 out of 5 stars

The leggings are great quality

The leggings are great quality- they make my butt look so good! They are stretchy and fit my waist so nice!

1 October 2020
Unprompted review
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Reply from Peachee Collection

Hi Katie,

Thank you SO much for leaving us this review. It means the world to us. I'm so happy to hear your leggings fit you so well! It always gives us great motivation to keep designing new leggings😊

We hope you feel amazing in your pair!

Best wishes,

Peachee Team

Rated 1 out of 5 stars

WRONG leggings sent after 2 MONTH WAIT

I actually can't believe this! After 2 months of waiting for my order (see my previous review), it finally arrived today and I have been sent the wrong leggings! These are not the ones I ordered. I understand I was given a free sports bra and resistance band as an 'apology' but really what i wanted was the leggings that i had actually ordered! This is beyond a joke. I have never come across such a shady company. You cannot advertise a certain colour and then send something completely different...thinking I wouldn't notice?!
I also had to pay £21.50 in customs charges for an item that isn't even the one I ordered. Dealing with this company has been a problem from start to finish and I don't know how they can operate. They must think their customers are stupid. I'm leaving a review again as I doubt I will even receive a reply to my email. I would either like to be sent the actual leggings I ordered or a full refund including customs

EDIT: I said I was happy to return everything as I won't use them. I only received a refund for the leggings and not for the customs. I find it completely unfair that I should have to pay customs on an item that isn't the one I ordered. I wanted the marl fabric specifically and if they were no longer available they shouldn't be up on the site. And they are still up on the site and haven't been taken down!

25 September 2020
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Reply from Peachee Collection

Hi Camilla,

I'm sorry to hear that. I have already responded to your email today but will provide the same details below.

We recently updated our Steel fabric as we received messages from customers that it was not stretchy enough at all. We chose the nearest colour while being able to provide a better fabric. I can see that the old photo is still being used on the website mistakenly so I've just contacted the website coordinator to ask them to edit this for me - so thank you so much for bringing this to our attention. The pair we sent you are a gorgeous grey colour and are very similar to what you ordered.

I had emailed you back already with two solutions, but have yet to hear from you. Please send us an email in response when you are available. We will get this sorted for you ASAP😊

Best wishes,

Peachee Team

EDIT - Camilla was provided with a full refund and told that she can keep the leggings, sports bra and booty band for free.

Rated 1 out of 5 stars

I ordered leggings at the start of July…

I ordered leggings at the start of July and I am still waiting on them. I have contacted ye by email numerous times and Instagram with no response. I'm very disappointed with the service

23 September 2020
Unprompted review
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Reply from Peachee Collection

Hi Sarah,

As per our Instagram conversation, this order has been refunded and should be back in your account in approx. 3 working days.

We are so sorry that your package became lost in transit to Ireland!

We've noticed an increase in lost or slowed parcels since the beginning of the COVID-19 pandemic, as shipping companies have become a little overwhelmed in the US.

Thank you for your kind understanding.

Best wishes,

Peachee Team

Rated 1 out of 5 stars

No customer service and no product delivered.

My boyfriend Ordered me 3 pairs on 7th August and its now 22nd September as a gift. Still no sign of them. He has emailed you 3 times and no reply. I dmd you on Instagram and no reply. I publicly commented on your Instagram page and got a reply straight away and now still nothing, with you since deleting my public comment. I have ordered from you before and am so disappointed in your customer care service and support. There has always been an issue with deliveries and ordered from you but I decided to give you another chance. Also the material isnt near as nice or good quality as the originals. My order number is 6503. Extremely disappointed peachee customer, Gillian.
**update **
Leggings arrived, completely different material and sizing compared to the originals. Although the 4 leggings were all L, the steel ones are avout 2 sizes smaller. So dissatisfied and disappointed. I Absolutely loved my original peachee leggings and won't be reordering from you. Also, the complimentary leggings were blue, not Ruby.

22 September 2020
Unprompted review
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Reply from Peachee Collection

Hi Gillian,

I'm sorry to hear that. Unfortunately no email was received from your partner that we can find. He messaged via Facebook today which has been responded to.

I sent you a message on Instagram today and was following up on this query with our warehouse for you which took a couple of hours. This order was marked as shipped on 17 August 2020 but a delivery note has not been recorded on our system so I am worried something has happened.

I have reached out to you, and also your partner, to provide the tracking number for a replacement order. This parcel also includes a free pair of our best selling Ruby leggings, and I have upgraded your order to express shipping.

I hope this has solved this for you and hopefully we can make you a happy customer once more! 😊

Best wishes,

Peachee Team

Rated 3 out of 5 stars

Ridiculous Shipping time.

They don't reply to your emails or any form of contact, it's been over a month now and nothing. No product no reply hoping i can get my money back i would never order from them again. NEVER.

Edit : Bonnie from Peachee reached out to me after my review,after a few emails she resolved the issue at hand . I ordered Aug.20th i received the product Oct.2nd . The wait time is ridiculous. The products seem good.

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I placed an order on July 9th and I…

I placed an order on July 9th and I haven’t received any updates on shipping nor have I received any replies to my emails. (Order #6444)

**Update**

Since posting my review the company has been really helpful and responsive in sorting out my shipment issue. I haven’t received my leggings yet but I’m due to receive them soon and I will reupdate with my review of the leggings!

**Update**

I received my leggings super quickly since I’ve been contacted through here! They’re great quality and not see through whatsoever in comparison to other leggings I’ve bought. Will definitely be buying again

21 September 2020
Unprompted review
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Reply from Peachee Collection

Hi Gina!

This order was delivered on July 22nd as per our system records - if anything has happened to the parcel after this point, I am very sorry. Occasionally lost or stolen packages occur.

I was unable to locate an email from you, so I have reached out to the email address associated with the order number you have provided. I hope to hear from you soon!

Best wishes,

Peachee Team

Rated 2 out of 5 stars

The fabric of the leggings i got last time and this time is DIFFERENT!

Crazy but true! I hate the fact that the fabric of the leggings i got last time is NOT the same as I purchased this time (same leggings) Ebony leggings . These ones are not stretchy at all, also because of that size M doesn’t fit as well like the previous one but i am tired of returning the item as i know for a fact how long is the process of getting new one.

Ps. I am still waiting for the leggings to arrive more than 7 weeks..And i hate when i am being ignored by the company!

12 September 2020
Unprompted review
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Reply from Peachee Collection

Hi Mila,

I'm sorry you are disappointed. We have recently updated the fabric of our Ebony leggings and made them higher quality. We have reached out to you via email about this and have offered to get a pair made especially for you with the old fabric. I hope this helps!

In terms of the length of time it takes to return - we made it clear when you returned items that they would be held at the warehouse for a minimum of 14 days before processing to decrease the chance of any COVID-19 spread - this is part of our new protocol to keep our employees safe and you acknowledged that this was fine.

If you have any further questions or comments, please feel free to let us know.

Best wishes,

Peachee Team

Rated 4 out of 5 stars

Shipping Takes Awhile- 1month for me

I ordered a single pair on August 5th. Their policy said expect 14 business days before your order ships. It has now been 24 business days. I have reached out to them on September 5th and have not heard anything.

EDIT: I have since received my order and I appreciate the communication on when it would arrive.

9 September 2020
Unprompted review
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Reply from Peachee Collection

UPDATE - A new shipment was sent via USPS and we added a free Booty Band as an apology for this lost package.

Hi Brandon,

Our team responded to your email on September 5th to let you know that this order had been shipped, but that if it has not arrived in one week please contact us as we've noticed an increase in lost parcels since the beginning of the COVID-19 pandemic since the shipping providers have become overwhelmed. We are very much still feeling the effects of the COVID-19 pandemic as a small family run business so we do appreciate your kind patience and understanding with us.

Please reach out to info@peacheecollection.com if your parcel has not arrived in the next few days and I will sort this for you immediately.

Thank you.

Best wishes,

Peachee Team

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