PB Tech Reviews 13,393

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficiency of the mail order service and the speed of delivery, with many items arriving quickly, often the next day. The website is frequently highlighted as easy to use, offering competitive prices that are often lower than other companies, including shipping costs. People appreciate the excellent communication and prompt updates regarding delivery times, ensuring a smooth ordering process. The quality of products is generally well-described on the website, and the overall service, including after-sales support, is considered exceptional. Many consumers find the prices competitive and the product range excellent, making it a go-to for electronics and IT equipment. However, some customers also noted issues with second-hand products and repair services, experiencing problems with laptops that were returned in worse condition or with non-functional parts. There were also instances of delayed deliveries, with some orders taking significantly longer than expected, and concerns about price matching policies.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the speed of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and often the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing about PB Tech is they know what they are doing and are very happy to help you chose exactly what you need. Always interesting store, mail order very efficient. Web site is good and inform... See more

Rated 5 out of 5 stars

First time using PB Tech but I was really impressed with them. The website was easy to use and their prices including shipping was a lot lower than other companies. They kept me updated with the expe... See more

Rated 5 out of 5 stars

I usually buy from PB Tech online but have also visited their South Dunedin store recently (Chris C was fantastic!). The staff were so great to deal with & the postage when buying online is super fa... See more

Rated 5 out of 5 stars

I highy recommend PB Tech. Simple easy online purchase. Good price and offered assessories that matched phone. Super fast delivery. Previously purchased a game desk stop computer for grandkids thr... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Information provided by various external sources

PB Tech is NZ's largest computing and I.T. retailer and offers the best prices on a wide range of technology products. Shop online or at one of our superstores in Penrose, Queen Street / Auckland CBD, North Shore, Manukau, Henderson, Hamilton or Wellingto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I ordered a product on Friday afternoon…

I ordered a product on Friday afternoon not expecting the product to be dispatched until Saturday or Monday to travel down to Ruapehu district. I was extremely surprised and very grateful that the product arrived 9:15 am on Saturday.
I am consistently receiving fantastic service from the team at PBTech.
Thank you so much

6 June 2026
Unprompted review
Rated 2 out of 5 stars

Worst customer service

Buying experience isn’t great since most of the employees look miserable in store when buying something. Also the returns and refunds experience as probably the worst I’ve ever had to deal with. My Apple Watch broke and it took 2 months to get them to actually do anything about it. I recommend them for buying small things but anything that costs big money don’t bother.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer for over 20 years

I have been a customer of PB Tech for about 20 years and have bought phones, laptops, headphones, printers and all sorts of accessories and consumables either online or from their Petone store. Product quality, price and customer service has always been top notch. Delivery of online purchases has always been extremely rapid. PB Tech will be my go to store in future and I have no hesitation in highly recommending them.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick service and delivery

Quick service and delivery. It was easy to place the order online and like the bundle option to save. The order was dispatched the next day and arrived the next business day. Overall good experience. Thank you

2 June 2026
Unprompted review
Rated 2 out of 5 stars

Liar

"Pickup will be ready by 05/6/2026"
Walk in on that date to see if it's there: they say "Still on it's way, it will be here by the 11th"

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous service

Absolutely ridiculous service. Pc was playing up last yr only few months old sent it late last yr they didnt work on it till 3 weeks in so had it for nearly a month also didnt do anything so they sent it back. The day it arrived it had played up again so sent me instructions to do the job that they where supposed to do the first time. So told me to send it back again after sending them photos of the issue that they could have done the first time. nearly 1 month without a pc again even though they have finished the job and been sitting there for week and still havent sent it back. I will never go to this company again I will be staying local and there head office ai chick that answers is dog shit they need to get rid of it as they never bloody call back even when a ticket is created.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

PB Tech is 100% reliable

PB Tech is 100% reliable, they are very efficient in terms of sending out purchases. Their goods are a good quality and well described on their website. I have never been disappointed with them. I rate them highly and use them a lot.

21 May 2026
Unprompted review

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