Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from start to finish. The rep who came out to set up my account was really friendly, helpful, and efficient, making the whole process quick and easy. The team fitted our stair carp... See more
Company replied
Carpet, laminate and vinyl all measured. Carpet fitter’s were excellent they did a fantastic job and they were really quick. The only issue I had was when speaking with the office. The lady I spoke t... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
Company replied
Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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The experience i had with pay smart was…
The experience i had with pay smart was excellent from measuring to fitting it was great would recommend this company.
3 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic review and recommendation, Norma. We're delighted to hear you had an excellent experience from the measuring stage right through to fitting. We really appreciate your support and hope you enjoy your new flooring for many years to come.
Guy was brand new and has done a good…
Guy was brand new and has done a good job
3 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear you had a great experience. I'll be sure to pass your feedback on to our fitter, especially as he's new to the team. It's fantastic to hear he's made such a positive impression and done a great job.
The fitters very very quick and…
The fitters very very quick and professional. The vinyl looks great in the kitchen
3 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely review, Sarah. We're delighted to hear you're pleased with your new kitchen vinyl and that our fitters provided a quick and professional service. Enjoy your new floor, and thank you for choosing us!
When they came to fit the vinyl they…
When they came to fit the vinyl they was really fast at doing it an they done a good job 👏
27 May 2026
Reply from Pay Smart Carpets
Thank you for your 5-star review, Neil. We're delighted to hear you're pleased with your new vinyl flooring and that the fitting team worked quickly while delivering a great finish. We really appreciate your feedback and your custom.
Very good service
Very good service. Arrived when they said they would. Called prior to arriving. Friendly fitters. Didn't take them long to fit. My lino looks fab. Thankyou
2 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your 5-star review, Jenny. We're delighted to hear you're pleased with your new lino and that the team kept you informed, arrived on time and completed the fitting efficiently. We'll be sure to pass your kind comments on to the fitters. Enjoy your new flooring!
Very easy to apply and a very good…
Very easy to apply and a very good service
2 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your 5-star review, Sean. We're pleased to hear you found the application process easy and the service provided was very good. We appreciate your feedback and your support. Enjoy your new flooring!
Fantastic service 👏 3rd time I've used…
Fantastic service 👏 3rd time I've used this company and my daughters have used them too, recommended them to do my son's full new house
2 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your continued support and recommendation, Wendy. It's fantastic to hear that you've used us three times and that your daughters have too. We really appreciate your trust in us and are delighted to be helping with your son's new home as well. Enjoy your new flooring!
Reply from Pay Smart Carpets
Thank you for your 5-star review, Gemma. We're delighted to hear that you found our team polite and helpful. We really appreciate your kind words and your support. Enjoy your new flooring!
Overall happy
The quality of the carpet and brad that fitted our carpet are brilliant , overall it is fine just a little transparency at the appointment as in having lift and to discard of all old carpets and also a re charge if u had to cancel appointment seemed a little ott, but that said am happy overall
26 May 2026
Reply from Pay Smart Carpets
Thank you for your review and for your kind comments about both the quality of your carpet and Brad's fitting service.
We also appreciate your feedback regarding the lifting, disposal and cancellation charges. We understand the importance of making all costs and terms as clear as possible during the appointment, and we'll take your comments on board as we continue to improve our customer experience.
We're pleased to hear you're happy with the end result and thank you for choosing us.
Reply from Pay Smart Carpets
Thank you for your 5-star review, Patricia. We're delighted to hear you received excellent service from the initial enquiry right through to the fitting. We appreciate your feedback and thank you for choosing us.
Reply from Pay Smart Carpets
Thank you for your 5-star review, Donna. We're delighted to hear you received great service from start to finish. We really appreciate your feedback and thank you for choosing us. Enjoy your new flooring!
Great service from start to finish
Great service from start to finish, great quality carpet, fitters were really good
1 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Michelle. We're delighted to hear you were pleased with the service from start to finish, the quality of your carpet, and the work carried out by our fitters. We really appreciate your support and hope you enjoy your new carpet for many years to come.
The staff was excellent and they kept…in touch all the way
The staff was excellent and they kept in touch with the phone calls and the carpet love it the carpet fitter was lovely he did a good job and well mannered and l am so please l would always recommend them to my family and friends thank you very much
2 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your wonderful review and 5-star rating. We're delighted to hear that you were pleased with both the service you received and your new carpet. It's great to know our team kept you updated throughout and that the fitter made such a positive impression. We really appreciate your recommendation and your kind words. Thank you for choosing us.
Very happy and very helpful to and can…
Very happy and very helpful to and can not wait to do the stairs and my bedroom but I will be tilling my family and friends to
25 May 2026
Reply from Pay Smart Carpets
Thank you for your wonderful review, Lynn. We're delighted to hear you found the team helpful and that you're happy with your flooring. We look forward to helping with your stairs and bedroom when you're ready, and we really appreciate you recommending us to your family and friends.
Reply from Pay Smart Carpets
Thank you for your 5-star review, Lauren. We're pleased to hear you found the team helpful. We really appreciate your feedback and your support. Enjoy your new flooring!
Reply from Pay Smart Carpets
Thank you for your 5-star review, Sandra. We're delighted to hear the team did an excellent job and got everything completed so quickly. We'll be sure to pass your kind comments on to them. Enjoy your new flooring!
Super friendly staff
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted,
The carpet fitters was very polite and friendly and clean up after themselves
29 May 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your 5-star review, Sonia. We're delighted to hear that our team explained everything clearly and kept you informed throughout the process. It's also great to know that our fitters were polite, friendly, and left everything clean and tidy after the installation. We really appreciate your feedback and thank you for choosing Pay Smart Carpets.
Professional Job
The team that did the fitting were courteous and helpful. Thoroughly professional job. Would recommend your service.
29 May 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Andrew. We're delighted to hear that our fitting team were courteous, helpful and professional throughout. It's great to know you're happy with the service you received, and we really appreciate your recommendation.
Thank you for choosing Pay Smart Carpets. Enjoy your new flooring!
Quality flooring..
Quality flooring... reasonable price, option to pay weekly with no interest. Good communication expert fitters .. definitely recommend 👌
29 May 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic review, Barbara. We're delighted to hear you were pleased with the quality of your flooring, our communication, and the service from our fitters. It's great to know the flexible weekly payment option worked well for you too. Thank you for your recommendation and for choosing us.
Very professional and prompt service…
Very professional and prompt service from the people on the phone, to the carpet installation itself. I'm really pleased with the whole process and the carpet looks excellent.
29 May 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Damien. We're delighted to hear you were pleased with the whole experience, from your first call with the team through to the installation. It's great to know you're happy with your new carpet, and we really appreciate your kind feedback and support. Enjoy your new flooring!
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