Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
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obsessed with our carpet, it’s the perfect colour and the fitters were great. we had to leave a sofa and chair in the room as we can’t get them out but the fitters worked around it and sorted them... See more
Company replied
Excellent service from start to finish. The rep who came out to set up my account was really friendly, helpful, and efficient, making the whole process quick and easy. The team fitted our stair carp... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
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Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Everything is easy from start to end .
Everything is easy from start to end .. from the initial booking of the sales rep to frank Anderson coming out helping me pick my flooring, to making payments, booking the fitting day and the fitter coming out ..
The boys have done an amazing job of my hallway..
I got the combination of flooring and carpet and it's just stunning
10 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Tracy-Anne. We're delighted to hear everything went smoothly from start to finish and that Frank and the fitting team looked after you so well. It's great to know you're so pleased with your new hallway. Thank you for choosing us, and we hope you enjoy it for many years to come!
obsessed with our carpet
obsessed with our carpet, it’s the perfect colour and the fitters were great. we had to leave a sofa and chair in the room as we can’t get them out but the fitters worked around it and sorted them as they laid the carpet.
it’s such good quality and i couldn’t be happier.
thanks to the team from coming over to give the quote to getting it fitted, we’re buzzin with the result.
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Nicola! We're delighted to hear you're so happy with your new carpet and that the team looked after everything from the initial quote through to fitting. It's great to know our fitters were able to work around the furniture and still achieve a fantastic finish. Enjoy your new carpet, and thank you for choosing us!
Amazing service as always xxxx
26 June 2026
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Rachel. We're really pleased to hear you've had another great experience with us, and we truly appreciate your continued support.
Very fast and still did a brilliant job
Very fast and still did a brilliant job
9 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Steven. We're really pleased you were happy with both the speed of the service and the quality of the work. We really appreciate you taking the time to leave us a review.
Good experience from start to finish…
Good experience from start to finish from the guy what came to measure up to the guy that fitted the carpet was a good experience
10 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely review, Christopher. We're so pleased to hear you had a great experience from start to finish, from the initial measure through to your carpet fitting. We'll be sure to pass your kind comments on to the team. Enjoy your new carpet!
Not the correct measurements so only…
Not the correct measurements so only half was fitted. Not a great finish once fitted. Quite disappointed
3 July 2026
Reply from Pay Smart Carpets
Thank you for your feedback. We're sorry to hear you're disappointed. This isn't the standard we aim to deliver. We'd really like the opportunity to look into what happened and see if we can put things right. Please contact our customer service team 03300 412999 or customerservices@paysmartcarpets.com with your order details.
Could be more happy from start to finish
From first contacting with yours selfs to carpets being fitted could not be more happy with the service
Thank you
8 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, David. We're delighted to hear you were happy with the service. We really appreciate you taking the time to share your experience and hope you enjoy your new carpets!
Really happy from start to fitting.
Really happy from start to fitting.
Rep came to house discussed options and payments was very helpful
Guys came and fitted carpets and flooring promised a good job which was delivered
30 June 2026
Reply from Pay Smart Carpets
Thank you so much for your 5-star review, Alan. We're delighted to hear you were happy with the whole experience. It's great to know both our sales representative and fitting team delivered the service and quality you were expecting. We really appreciate your feedback and your support.
Fantastic service
Fantastic service. My vinyl looks great and the fitters were brilliant. Going to use again for my bedroom floor.
25 June 2026
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Dan! We're delighted to hear you're pleased with your new vinyl and that our fitters did such a great job. We really appreciate your support and look forward to helping you with your bedroom flooring soon.
Great service staff were friendly the…
Great service staff were friendly the carpet was well fitted and good quality would recommend
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Beth. We're really pleased to hear you were happy with the service, the quality of your carpet and the fitting. Thanks for recommending us, we really appreciate it!
The guys that came to my house to fit…
The guys that came to my house to fit the flooring were really lovely people
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your 5-star review, Louise. We're really pleased to hear our fitting team made such a positive impression. I'll be sure to pass your kind comments on to them, they'll really appreciate it. Enjoy your new flooring!
Easy from ordering to fitting
Easy from ordering to fitting
Lovley guy to measure
And lovley guy to fit
Thanks so much
6 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review and the 5 stars, Pauline! We're really pleased to hear everything went smoothly from ordering through to fitting, and that both our surveyor and fitter looked after you so well. We really appreciate your feedback and hope you enjoy your new flooring!
A really quick fitting the floor was…
A really quick fitting the floor was gorfmgeous and there was loads left over. My favourite part was the builder he was great at having a conversation whilst laying hre floor and didn't do the silent treatment. Would five thee fitter 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Terrianne! We're delighted you love your new floor, and it's great to hear our fitter made the experience so enjoyable too. We'll be sure to pass on your kind words; I'm sure he'll be thrilled to know you'd give him 10 stars! Enjoy your new flooring.
Very professional fitters
Very professional fitters! They came on time and got the job done quickly. The results were beautiful with absolutely no flaws and came with impeccable service. Definitely recommend.
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your wonderful review! We're so pleased to hear you were happy with both the quality of the fitting and the service you received. I'll be sure to pass your kind comments on to our fitters, they'll really appreciate it. Thanks again for your recommendation!
Reply from Pay Smart Carpets
Thank you for your 5-star review, Clair! We're delighted to hear you were pleased with both the service and the quality. We really appreciate your support and look forward to helping you again in the future.
Great service from start to finish.
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your review, Oisin. We're really pleased to hear you had a great experience from start to finish, and we appreciate you taking the time to share your feedback.
Fantastic quality company
Having used Pay Smart Carpets before, and wanting to tile the utility room, the toilet, the porch and my man-cave i know we made the right decision. The price of the flooring was extremely reasonable. Chris, the fitter was very friendly and prompt, having advised us that he was on his way early this morning. The standard of his work is excellent and he obviously takes pride in his work. He never stopped working from the moment he arrived and was very meticulous when it came to clearing up after he had finished... a true credit to the company. Many, many thanks to everyone involved. Very highly recommended.
7 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your fantastic review, Dave and for choosing Pay Smart Carpets again. We're delighted you're pleased with your new flooring and that Chris made such a positive impression. We'll be sure to pass on your kind words to him; he'll really appreciate them. Thanks again for your recommendation, and we hope to help you with any future projects.
They missed a step after the guy that…
They missed a step after the guy that measured it wrote it on, I had to phone them and get them to come back. We asked and paid for extra carpet to be cut for when you walk in, the fitter guys didn't do that, and they were taking away the rest of the carpet we had paid for. I said if we've paid for it, you leave it.
The carpet itself is lovely, just a shame about the messing about.
26 June 2026
Reply from Pay Smart Carpets
Thanks for taking the time to leave your review, Tracy. We're really pleased you're happy with the carpet, but I'm sorry we let you down with the measuring follow-up and the confusion over the extra carpet you'd paid for. That's not the experience we want our customers to have. We appreciate your feedback, and we'll use it to help improve our communication and installation process. Thank you for choosing us.
Laminate floor.
Very professional and had laminate down very quickly,looks beautiful very happy.Will definitely yous company again well worth the money.
6 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely review, Margaret. We're delighted you're happy with your new laminate flooring and that the installation was completed quickly. We really appreciate your recommendation and look forward to helping you again in the future. Enjoy your new floor!
Amazing professional services from the…
Amazing professional services from the beginning quote to the end fitting ...friendly telephone manner when i had to call them via phone on rescheduling fitting date, and on day of fitting , the fitters themselves were professional and friendly from start to end...overall i am very pleased with the company themselves as well as the fitters
Tania
6 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your wonderful review, Tania. We're delighted to hear you had such a positive experience from your initial quote through to the fitting. I'll be sure to pass your kind comments on to both our customer service team and the fitters; they'll really appreciate it. Thank you for choosing us and we hope you enjoy your new flooring for many years to come.
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