Paysera Reviews 

Customer service was quick to respond and offer solutions, I felt ownership and proactivity to get to the bottom of my challenges.

Thank Darja very much for professional support!

Consultants Germanas
Germanas was very patient and professional in helping me with all my questions. He solved all my problems without any hassle. I am very grateful to him.

The service is absolutely unprofessional. The staff are unable to provide complete information, give inaccurate details, make mistakes, and even openly lie. I am extremely outraged. I have been unable to enable card payments for over a month, even though this process is supposed to take only a couple of days. I consider this entirely the responsibility of Paysera employees and a result of their incompetent communication with clients.

I had an issue with my Paysera account and couldn’t receive the SMS verification code. I contacted Paysera support, and Youssef from the customer service team handled my case.

He was very professional, quick to respond, and solved my problem in a short time. I really appreciate his help and the quality of support provided.

Thank you, Youssef, for your great service!

good expeince

Timely, well organized, glad to have chosen to work with you.

As a WordPress developer who sells my own plugins, I do not recommend Paysera. You will waste your time.

I successfully passed all verifications, and they also approved my sales website. However, this only allows you to accept payments through their bank and a few other banks. You will not be able to accept payments from the US, the UK, and many other countries, among others.

Paysera requires an additional application in order to accept card payments globally. I met the additional requirements for the application, but their internal “risk” department rejected my product due to “risk.” This is absurd, especially since I agreed to their conditions that, as a security measure, for 3 months they would hold my funds with a 1-month delay, and later with a 3-day delay. So there is no real “risk” for Paysera here.
I did not apply for recurring payments, so that should also reduce the “risk.” They did not even provide a reason, citing confidentiality.

Super fast!

My experience with Paysera is alarming.

My account was restricted without any explanaition and I was explicitly instructed to provide payout details for the transfer of my remaining balance. I complied immediately.

Since then, I have sent 16 emails within 20 days.

Result: zero response.

No confirmation, no payout, no communication.

Customer support is effectively non-existent:

Emails are ignored completely
The official phone number leads to a paid premium line (~3€/minute)
Calls never reach a human and are eventually disconnected

At this point, my funds are being held while all communication channels fail.

This creates a serious concern:

If a financial institution blocks access to funds and then stops responding entirely, users lose control over their own money.

I strongly advise anyone to think carefully before trusting this service with their funds.

Until this is resolved, the risk is obvious.

I am now escalating this case to regulatory authorities.

The customer service was absolutly quick and helpful! Thank you.

The customer service is excellent, the app offers a wide range of financial services and is very intuitive; if you're looking to grow your business, you're in the right place.

⚠️ I want to share with the Trustpilot community a revealing example of what “European fintech” can look like once the glossy marketing layer comes off.

Recently, one of my companies in Latvia needed an additional business account, so I chose Paysera. I expected a routine KYC process. Instead, I received an email from a company employee who did not introduce themselves, did not properly explain their authority, and immediately took an ultimatum-style tone:

“We know who you are. We know you are accessing our system from a prohibited country. We will ban you.”

That faceless corporate “we” was especially striking. When a company starts with threats instead of facts, respect for the client is clearly not part of its culture.

I asked for three simple things:
📌 identify yourself;
📌 explain the source of your data;
📌 provide full grounds for your conclusions.

What I got back was a pathetic extract of four lines, including, absurdly, a date from the future.

I then provided evidence from their own system, covering six years, showing that 98% of logins were from the EU — specifically Poland, Italy, and Estonia, where my residencies are located.

Instead of acknowledging this, they escalated. They demanded documents relating to my real estate, proof of how it was paid for, documents on my data center properties, technicians’ salaries, partner contracts, and other highly sensitive materials. At that point this no longer looked like reasonable KYC. It looked like an attempt to turn a business inside out for people who could not even properly identify themselves. I refused to hand over an NDA-protected package of documents on the basis of vague allegations and this style of communication.

So I looked more closely at Paysera.

First, Paysera is not a bank. It operates under an electronic money institution license issued by the Bank of Lithuania.

Second, the trust and security posture visible from the outside raised serious concerns for me. Recent SSL certificates appear to be only DV, meaning they confirm domain control, not legal-entity validation. For a financial institution, that is already a red flag. Their email configuration also appears weak: DMARC p=none, no AAAA for MX, SMTP banner mismatch, and no BIMI.

Third, the public regulatory record is troubling. The Bank of Lithuania indicates that Paysera LT has been subject to 7 enforcement measures, including:
💥 €370,000 in 2020 for AML/CFT violations;
💥 €100,000 in 2022 for failure to comply with a prior instruction;
💥 €400,000 in 2025 on reporting, capital, and corporate actions;
💥 €25,000 in 2025 for failure to comply with mandatory instructions;
💥 plus a warning concerning misleading information related to Paysera securities.

There is also the June 2024 Solaris data-security incident affecting Paysera cardholders, a public Trustpilot review alleging mistaken transmission of another company’s documents, and Lithuanian court cases involving phishing losses, unauthorized transactions, and questions over whether Paysera LT applied sufficiently secure authentication measures.

After reviewing all this, I informed Paysera that with such a record and such toxic communication, I would not provide further documents and would not recommend their services. Their response was to block my personal account, citing clause 12.2.3 of their General Agreement — a justification that, in my view, was unreasoned and improper in the circumstances described.

I have therefore decided to file a formal complaint with the Bank of Lithuania and request a comprehensive review.

Perhaps @Justina Šidlauskienė, CEO of Paysera LT, would like to explain why this is considered acceptable client treatment.

💬 My conclusion is simple: companies with this level of regulatory baggage and this style of client communication should not be treated as trustworthy by default.

#Paysera #Fintech #AML #KYC #Compliance #BankOfLithuania #LietuvosBankas #Lithuania #EU #RiskManagement #DataProtection #CyberSecurity

Efficient and Pleasant Service

Support response on the phone was fast and straightforward, and assistance on my request was great