Don't go anywhere near Paysafe. It is a scam and used by scammers. I'm amazed it hasn't been shut down by the Financial Conduct Authority or other regulators in the UK. It is truly staggeringly appall... See more
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Paysafe is a global payments platform powering the experience economy, helping businesses and consumers send, receive and manage money with confidence. Designed to handle complexity at scale, we make payments easier, faster and safer—reducing friction, lifting performance and enabling better experiences at every touchpoint
Douglas, United Kingdom
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i keep getting the same offer from various companies about a loan that has been approved

Reply from Paysafe
This guys are scammers, I received an email saying my loan application has been approved and that i am required to make a payment of 25 pound as insurance fee, after paying the 25 pound I was again asked to pay another 100 pound for bank charges, which they claimed will be paid back to me when disbursing the loan amount. After paying the 100 pound they now asking me to pay another 150 pound as legal fee before I can be the loan. Can some please advice if this a scam or not.

Reply from Paysafe
Am getting asked to pay £25 to get a loan from paysafe finance is this a legit company or not? Am asking if paysafe asks for £25 to get a loan the loan company is called paysafe finance.

Reply from Paysafe
As a licensed private investigator and small business owner, I feel obligated to warn others about the disgusting, deceptive, and outright fraudulent practices of Paysafe.
I was intentionally misled by their representative into signing up for their services under false promises, only to have my business funds unjustly withheld with zero transparency or legitimate justification. I complied with every request, submitted every document, and received nothing but vague responses, stalling tactics, and complete silence when it came to releasing money that was rightfully mine.
Paysafe preys on small businesses, using misleading sales pitches to onboard customers and then turning around and freezing or stealing funds once transactions are processed. These are not isolated errors; they are systemic, deliberate actions aimed at controlling and confiscating merchant money under the guise of "compliance."
As a Licensed PI, I have personally contacted every executive at their residences and through personal channels to demand accountability. I’ve also filed formal complaints with the CFPB, FTC, and the Arizona Attorney General, and I will not stop until Paysafe is fully exposed for the fraud it is.
If you're a business owner considering Paysafe, RUN. There is nothing safe about this company. They are dishonest, unaccountable, and dangerous to work with. I will continue telling everyone I can, online and offline, to stay far away from Paysafe.

Reply from Paysafe
this is more of a suggestion than a complaint, they should really add a way to transfer money from paysafe to other banks/sites, for example paypal, since not all online shops support paysafe

Reply from Paysafe
Complete fraud, not legit service, I made an account and transfered 2136€ from skrill to it. They blocked account and hold my funds without any reason, they ignore my all mails and contact attemtps. avoid these dirty scammers..

Reply from Paysafe
On 12/06/2025, my NETELLER account was closed without warning, and my balance of $1,580.45 USD was frozen. I was given no explanation or chance to withdraw my funds. I contacted Neteller with no reply and have since submitted complaints to the UK Financial Ombudsman, eConsumer.gov, ACCC, and AFCA. I am a dual resident of Australia and Vietnam. This is unacceptable behaviour from a financial service provider and I urge others to be cautious. I will continue to escalate this issue through all available legal and regulatory channels until my funds are returned.

Reply from Paysafe
Paysafe keeps telling me to “contact Paysafe” “check the status on your ongoing case” for my refund.. umm how?
No one reply’s to me? I’ve got the same non English speaking call centre and then I get robot emails? I just asked someone in your call centre to put me through to his boss and he said “sorry we don’t have one” wanna know why? Because it’s an outbound call centre it’s not in Europe! They don’t even speak English! So again no help? AGAIN!
You never actually have anyone that can actually help me contact me? None ones helping the situation and I keep getting emails/messages on all my social media accounts (with 500k followers on IG and over 1 million followers on TikTok) from so many others who you’ve done this too as well
I will be leaving a trust pilot review everyday until you take me seriously and contact me properly and give my refund
And I will keep updating all my followers too

Reply from Paysafe
No rules,they just take what they want from your acct. We spoke to a very persistent salesman of there's who called texted andbl emailed all day til we talked to him. He said no fees paid by us. All paid by customer. That they would send a sign saying cash customers save money by not paying fees. We never got sign. But we did get charged a $40 fee the first 3 months, plus fees they charged our customers. The 4th month thye took $145.01 as their fee. Just random. And when questioned, they said that was the monthly fee. Just emailed them to have in writing to cancel at end of June. Amd to not take another dime from us. But also to deposit all charges we make from customers to our acct. Will see how that plays out.

Reply from Paysafe
CaseRef15863373209
This company is a scam, I mistakenly had £100 deposited instead of a Monzo bank card by a WH Smith employee (who legitimise and endorse this company by having their machines inside shops)
I have spent a month trying to recover money with no response, they have no customer service just false printed promises saying we will get back to you in 3 days etc. I am going to suggest to my friends in Tv that this firm needs exposure as trustpilot reviews show this is happening on a global scale with companies and individuals having money frozen.

Reply from Paysafe
I have an ongoing issue with this company since May 14th, 2025 regarding my Merchant Credit Card processing Account(s) with this sorry excuse of a Company. I wasn't even aware that I had TWO accounts with them, and they were stealing MONEY from my Bank Account each and every month on BOTH these accounts since August 2024. I have ITEMISED proof of ALL the money this garbage company stole from me during this time. Customer Service on 5/31/2025 informs me that UPPER MANAGEMENT is reviewing my case. WTF???????? That just means bigger crooks higher up in the food chain. I want ALL my money back, you bottom-feeding thieves. I wish I had seen your godawful 1.2 Rating before I signed up with you! Almost a thousand negative reviews! And that's ONLY on Trustpilot! You guys are thieves and a disgrace to the Banking community and you all need to be locked up! I cannot believe you guys are still NOT in jail! YUP I will continue to blast you all over the Internet until you do me right and refund me ALL my money and not just some of it!!!!!!!!!!!

Reply from Paysafe
Scammers, rubbish customer service , took my money and now asking me millions of questions for refund

Reply from Paysafe
One of Paysafe’s platforms — Skrill — has been charging my business, Flaunt7, €100/month in so-called “inactivity fees.” The irony? I wasn’t inactive. I was actively trying to access my funds, but Skrill misconfigured my payout name in a way that violates Indian banking rules, causing all withdrawal attempts to fail.
Indian banks require exact name matching for sole proprietorships, something other gateways like Razorpay, PayPal, and Cashfree handle correctly. Skrill does not. As a result, my bank rejected the payments — and then Skrill penalized me with fees for “inactivity” that they themselves caused.
Paysafe’s refusal to intervene or refund the charges shows a serious lack of compliance, accountability, and merchant support.
I am now escalating this to:
The Reserve Bank of India (RBI)
The UK Financial Ombudsman
The Indian Consumer Forum
If you are an Indian business or freelancer, be extremely careful before trusting Skrill or any part of the Paysafe Group. Their systems are not compatible with Indian payment regulations, and their customer support ignores legitimate technical issues.

Reply from Paysafe
This is bullshit I spent 20 dollars on this and it didn’t even work I basically spent 20 dollars on cardboard🤬

Reply from Paysafe
UPDATE ON PAYSAFE !!! I DID RECEIVED MY MONEY BACK AFTER ONE MONTH AND 1000.EMAILS, 50 PHONE CALLS TO CUSTOMER SERVICE, POST THEM ON SOCIAL MEDIA AND ALL. THIS IS WHAT YOU ARE GOING THROUGH. IT WAS NOT HUGE AMMOUNT BUT IT WAS MY MONEY. SO I ADVICE EVERYONE TO KEEP GOING. DO WHAT YOU HAVE TO DO AND GET YOUR MONEY BACK ! OTHERWISE THIS COMPANY SHOULD NOT EXIST AND AUTHORITIES SHOULD TAKE ACTION OF THIS MATTER AND PAYSAFE AS WELL IF THEY ARE A TRUE COMPANY SHOULD TAKE ACTIONS OF THIS AND TREAT CUSTOMERS THE RIGHT WAY.

Reply from Paysafe
It’s hard to believe this company is still in business. They are a scam, unprofessional, customer service is horrible. They will not pay you for transactions made by your customers and give you some BS reason to freeze your account while they “investigate” a single transaction. Meanwhile your company has bills to pay but can’t because they have frozen ALL of your funds while they do their “investigation” instead of just calling the card holder to verify the validity of the transaction.
If you have a business that needs your credit card receipts to pay bills, stay away from this scam of a company.
I wish I had done a better job researching this scam company before switching over from my last one in the hopes of better cc rates.
Buyer beware!!!
Based on the company’s response, I couldn’t let PaySafe off the hook with that phony answer.
You are being disingenuous with your response. You stated that we exceeded our charge limit by “five times the contracted limit”. Prior to signing up with your company, I submitted two months worth of credit card statements each showing charging activity of double what you are claiming is “five times above the contracted limit”. You knew in advance what type of volume we processed on a monthly basis and you sent us equipment with this knowledge.
Secondly, transactions were refunded to the clients based on YOUR email that indicated you were closing our account and had 48 hours to process refunds for all of the charges that YOU were holding on to and not paying us. (E-mail available upon request). You don’t need supporting documentation to process a $20 transaction, yet PaySafe was holding ALL of our money until we did (about $15,000 worth)
The only risk exposure is for anyone who does not do their homework, like I didn’t, and research a Scam company like the one you’re representing.
Be honest about your failures instead of making up lies to validate your crookedness.
Buyer beware!

Reply from Paysafe
SCAM ALERT – AVOID PAYSAFECARD!
I used Paysafecard for about six months without major issues. Earlier this month, I was lucky enough to receive a refund of €7,000 from a gambling site directly to my Paysafecard account. That’s where the real trouble started.
When I tried to withdraw the funds to my bank account, Paysafecard began delaying the transfer without any legitimate reason. I submitted everything they asked for — bank statements, card confirmation, account verification, and even a selfie with my ID.
Despite this, my funds remain frozen, and their customer support is a complete failure. I’ve called twice and spoke to agents who gave me vague, canned responses with no clear information. Even worse, email replies take around 2 days, and offer nothing useful — just more stalling and vague excuses.
At this point, I believe they are intentionally and unlawfully withholding my money, and I am seriously considering legal action.
Avoid Paysafecard at all costs. I made the mistake of trusting a company based in Ireland, and it’s become clear this platform is not safe or reliable. If you value your time, money, and sanity — stay far away from Paysafecard. UPDATE: I ve been calling the call center no. +35319638893 all that they say: your case was escalated and wait, every other day I ve been calling, my phone bill is growing and they refuse to refund me the money.

Reply from Paysafe
I've opened account with them back in 2022 and used it for 3 month for my company to process payments via card, the process of opening an account you have to talk to real person which is going to lie to you about fees and how they charge you for not using paysafe. To close an account you also need to contact them through email or call them (the number of my manager assigned - i called many times its never answered). So I contacted through email to close my account and forgot about it. Today is almost May of 2025 and im still being charged $77-80 a month even tho my account is closed, i tried to log back in. And they sent it to collections.
I went to the bank app and checked to see that I was charged every month $80-$280 (idk how its calculated) for not using their service and emailed them to close my account back in 2023. In 2 years i payed $5000+ in fees for the air. My mistake i wasnt checking statements to see what kind of charge is that(because i have many reccuring business related) and it was coming from them even tho i emailed them. When u try to dispute it, itll tell u to go to actual bank to speak to banker so they can freeze those payments.
Its just such a complicated mess to go through and i hope this company will end up in hell for ripping people off.

Reply from Paysafe
So i got there processing machine started taking debit n credit cards told them i would switch from PayPal to them they seem to be better but I was so wrong I took payments one for 48.00 2 for 12 total of 75.00 on the 15th of April i did my batch report showed closed out on the 15th in 2 days I was to have my money guess what no money did a few more closed out and still no money I called and email them they said we looking into what happened but still no money but what this company fails to understand is i hold all the cards I will be reaching out to my cust asking them to due charge backs to this scam company and then ask them to resend me my money threw paypal this way I get paid for my services this is the worst company out here they need to be sued and put out of business

Reply from Paysafe
I have a pending transaction simce 09 April 2025 for 4900 lei, 15.000 lei and 1.500 leo since 13 April 2025 and 9.000 lei since 14 April 2025, I have opened tickets, send the bank statements, picture of myself whit the id card in the hand, the account confirmation and I called the suport number but "Angel" the agent from PAYSAFE CARD did not help whit informations. Now I do not belibe that the company will send me the money as they write on theyr web site.
You received from me the bank statements, the account confirmation document, the card confirmation document and still you did not send me the money.

Reply from Paysafe
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