Paysafe Reviews 

1,236
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with payments and refunds, often finding their accounts frozen or money held without clear explanation. Customers also frequently cited a lack of effective customer service, with unreturned emails, disconnected phone calls, and generic responses being common. The response times from support were often criticized as extremely slow or non-existent, leaving users frustrated and without resolution. Some people also felt that the company's billing practices were vague and led to illegitimate or unexpected charges. However, a few other people also felt that the communication with the company was very good and that the setup process was easy.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing issues such as double charges,... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting that it is... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting extreme... See more

Response time

Customers had negative experiences with response times, frequently reporting a lack of communication and... See more

Customer communications

Users describe negative interactions with contact, with many reviewers reporting extreme difficulty reaching... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don't go anywhere near Paysafe. It is a scam and used by scammers. I'm amazed it hasn't been shut down by the Financial Conduct Authority or other regulators in the UK. It is truly staggeringly appall... See more

Company replied

Rated 1 out of 5 stars

THEY ARE DOING EVERYTHING POSSIBLE TO AVOID RETURNING MY OWN MONEY! IT IS ILLOGICAL. SCAMMERS, EIGHT WEEKS WITHOUT A SOLUTION. THEY REFUSE TO REFUND MY MONEY, IGNORING EMAILS, AND DISCONNECTING AFTER... See more

Company replied

Rated 1 out of 5 stars

there 100% scammers to a point 2 different scammers i would say same office , shed , port a cabin or back bedroom sent me twice to loans , u never pay up front even with bad credit , they make it sou... See more

Company replied

Rated 1 out of 5 stars

This is an absolute joke. Over a week ago, I topped up my account with a €150 Paysafecard. Shortly after, Paysafe froze my account without any apparent reason, and I can no longer access my mon... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Paysafe is a global payments platform powering the experience economy, helping businesses and consumers send, receive and manage money with confidence. Designed to handle complexity at scale, we make payments easier, faster and safer—reducing friction, lifting performance and enabling better experiences at every touchpoint


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

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1.5

All reviews

(1,236)

270 reviews in the last 12 months

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Rated 1 out of 5 stars

i keep getting the same offer from…

i keep getting the same offer from various companies about a loan that has been approved

25 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission. Please provide your contact information where you received offers from Paysafe for further review of this matter.

Rated 1 out of 5 stars

This guys are scammers

This guys are scammers, I received an email saying my loan application has been approved and that i am required to make a payment of 25 pound as insurance fee, after paying the 25 pound I was again asked to pay another 100 pound for bank charges, which they claimed will be paid back to me when disbursing the loan amount. After paying the 100 pound they now asking me to pay another 150 pound as legal fee before I can be the loan. Can some please advice if this a scam or not.

23 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Am getting asked to pay £25 to get a…

Am getting asked to pay £25 to get a loan from paysafe finance is this a legit company or not? Am asking if paysafe asks for £25 to get a loan the loan company is called paysafe finance.

17 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Paysafe is Fraudulent and needs to be Investigated

As a licensed private investigator and small business owner, I feel obligated to warn others about the disgusting, deceptive, and outright fraudulent practices of Paysafe.

I was intentionally misled by their representative into signing up for their services under false promises, only to have my business funds unjustly withheld with zero transparency or legitimate justification. I complied with every request, submitted every document, and received nothing but vague responses, stalling tactics, and complete silence when it came to releasing money that was rightfully mine.

Paysafe preys on small businesses, using misleading sales pitches to onboard customers and then turning around and freezing or stealing funds once transactions are processed. These are not isolated errors; they are systemic, deliberate actions aimed at controlling and confiscating merchant money under the guise of "compliance."

As a Licensed PI, I have personally contacted every executive at their residences and through personal channels to demand accountability. I’ve also filed formal complaints with the CFPB, FTC, and the Arizona Attorney General, and I will not stop until Paysafe is fully exposed for the fraud it is.

If you're a business owner considering Paysafe, RUN. There is nothing safe about this company. They are dishonest, unaccountable, and dangerous to work with. I will continue telling everyone I can, online and offline, to stay far away from Paysafe.

16 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission. Unfortunately, we were unable to locate a matching record based on the information provided. If you have additional details that could help us locate your file, please update the information and resubmit.

Thank you.

Rated 3 out of 5 stars

this is more of a suggestion than a…

this is more of a suggestion than a complaint, they should really add a way to transfer money from paysafe to other banks/sites, for example paypal, since not all online shops support paysafe

15 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your feedback it's greatly appreciated. Your suggestion has been shared with our management team.

Rated 1 out of 5 stars

Complete fraud, stole 2136€

Complete fraud, not legit service, I made an account and transfered 2136€ from skrill to it. They blocked account and hold my funds without any reason, they ignore my all mails and contact attemtps. avoid these dirty scammers..

13 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Account Closed Without Explanation – $1,580.45 USD Withheld

On 12/06/2025, my NETELLER account was closed without warning, and my balance of $1,580.45 USD was frozen. I was given no explanation or chance to withdraw my funds. I contacted Neteller with no reply and have since submitted complaints to the UK Financial Ombudsman, eConsumer.gov, ACCC, and AFCA. I am a dual resident of Australia and Vietnam. This is unacceptable behaviour from a financial service provider and I urge others to be cautious. I will continue to escalate this issue through all available legal and regulatory channels until my funds are returned.

12 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDwT

Rated 1 out of 5 stars

Worst experience ever

Paysafe keeps telling me to “contact Paysafe” “check the status on your ongoing case” for my refund.. umm how?
No one reply’s to me? I’ve got the same non English speaking call centre and then I get robot emails? I just asked someone in your call centre to put me through to his boss and he said “sorry we don’t have one” wanna know why? Because it’s an outbound call centre it’s not in Europe! They don’t even speak English! So again no help? AGAIN!

You never actually have anyone that can actually help me contact me? None ones helping the situation and I keep getting emails/messages on all my social media accounts (with 500k followers on IG and over 1 million followers on TikTok) from so many others who you’ve done this too as well

I will be leaving a trust pilot review everyday until you take me seriously and contact me properly and give my refund

And I will keep updating all my followers too

5 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns, but we have passed this information along to the relevant team. Apologies for any inconvenience caused.

Thank you.

Rated 1 out of 5 stars

No rules,they just take what they want…

No rules,they just take what they want from your acct. We spoke to a very persistent salesman of there's who called texted andbl emailed all day til we talked to him. He said no fees paid by us. All paid by customer. That they would send a sign saying cash customers save money by not paying fees. We never got sign. But we did get charged a $40 fee the first 3 months, plus fees they charged our customers. The 4th month thye took $145.01 as their fee. Just random. And when questioned, they said that was the monthly fee. Just emailed them to have in writing to cancel at end of June. Amd to not take another dime from us. But also to deposit all charges we make from customers to our acct. Will see how that plays out.

4 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your review. We have contacted you directly through Trustpilot to gather more information regarding your issue. We look forward in hearing from you.

Thank you,
Paysafe

Rated 1 out of 5 stars

DO NOT GO NEAR CaseRef15863373209

CaseRef15863373209
This company is a scam, I mistakenly had £100 deposited instead of a Monzo bank card by a WH Smith employee (who legitimise and endorse this company by having their machines inside shops)
I have spent a month trying to recover money with no response, they have no customer service just false printed promises saying we will get back to you in 3 days etc. I am going to suggest to my friends in Tv that this firm needs exposure as trustpilot reviews show this is happening on a global scale with companies and individuals having money frozen.

3 June 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns, but we have passed this information along to the relevant team. Apologies for any inconvenience caused.

Rated 1 out of 5 stars

SCAM ARTISTS STILL CONTINUE TO BS ME!!!!!!

I have an ongoing issue with this company since May 14th, 2025 regarding my Merchant Credit Card processing Account(s) with this sorry excuse of a Company. I wasn't even aware that I had TWO accounts with them, and they were stealing MONEY from my Bank Account each and every month on BOTH these accounts since August 2024. I have ITEMISED proof of ALL the money this garbage company stole from me during this time. Customer Service on 5/31/2025 informs me that UPPER MANAGEMENT is reviewing my case. WTF???????? That just means bigger crooks higher up in the food chain. I want ALL my money back, you bottom-feeding thieves. I wish I had seen your godawful 1.2 Rating before I signed up with you! Almost a thousand negative reviews! And that's ONLY on Trustpilot! You guys are thieves and a disgrace to the Banking community and you all need to be locked up! I cannot believe you guys are still NOT in jail! YUP I will continue to blast you all over the Internet until you do me right and refund me ALL my money and not just some of it!!!!!!!!!!!

31 May 2025
Unprompted review
Paysafe logo

Reply from Paysafe

We tried calling you but received your voicemail, we left a voice message. We also sent you a direct email on or around May 4,2025 that gives a full break down of the fees that was refunded. On the merchant account that you utilized we reviewed your signed merchant agreement all fees charged are valid. If you feel you were charged any other fees by Paysafe please respond to our direct email with the requested documents for further review.

Thank you

Rated 1 out of 5 stars

Scammers

Scammers, rubbish customer service , took my money and now asking me millions of questions for refund

21 May 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Paysafe’s Skrill Platform Charged My Business Inactivity Fees While Blocking Access

One of Paysafe’s platforms — Skrill — has been charging my business, Flaunt7, €100/month in so-called “inactivity fees.” The irony? I wasn’t inactive. I was actively trying to access my funds, but Skrill misconfigured my payout name in a way that violates Indian banking rules, causing all withdrawal attempts to fail.

Indian banks require exact name matching for sole proprietorships, something other gateways like Razorpay, PayPal, and Cashfree handle correctly. Skrill does not. As a result, my bank rejected the payments — and then Skrill penalized me with fees for “inactivity” that they themselves caused.

Paysafe’s refusal to intervene or refund the charges shows a serious lack of compliance, accountability, and merchant support.

I am now escalating this to:

The Reserve Bank of India (RBI)

The UK Financial Ombudsman

The Indian Consumer Forum

If you are an Indian business or freelancer, be extremely careful before trusting Skrill or any part of the Paysafe Group. Their systems are not compatible with Indian payment regulations, and their customer support ignores legitimate technical issues.

19 May 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there,

We're sorry to hear that your experience hasn't been up to 5-star standards. Due to security concerns, we can't assist with account-related issues here. For any account information or questions, please visit the paysafecard support page: https://utm.io/uhDww.

Thank you.

Rated 1 out of 5 stars

This is bullshit I spent 20 dollars on…

This is bullshit I spent 20 dollars on this and it didn’t even work I basically spent 20 dollars on cardboard🤬

17 May 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

PAYSAFE BAD EXPERIENCE

UPDATE ON PAYSAFE !!! I DID RECEIVED MY MONEY BACK AFTER ONE MONTH AND 1000.EMAILS, 50 PHONE CALLS TO CUSTOMER SERVICE, POST THEM ON SOCIAL MEDIA AND ALL. THIS IS WHAT YOU ARE GOING THROUGH. IT WAS NOT HUGE AMMOUNT BUT IT WAS MY MONEY. SO I ADVICE EVERYONE TO KEEP GOING. DO WHAT YOU HAVE TO DO AND GET YOUR MONEY BACK ! OTHERWISE THIS COMPANY SHOULD NOT EXIST AND AUTHORITIES SHOULD TAKE ACTION OF THIS MATTER AND PAYSAFE AS WELL IF THEY ARE A TRUE COMPANY SHOULD TAKE ACTIONS OF THIS AND TREAT CUSTOMERS THE RIGHT WAY.

17 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

We are pleased to hear that you received your money back. We are committed to improving our services. For further questions, please contact us through our support page. Apologies for any inconvenience caused.

Thank you.

Rated 1 out of 5 stars

Scam company

It’s hard to believe this company is still in business. They are a scam, unprofessional, customer service is horrible. They will not pay you for transactions made by your customers and give you some BS reason to freeze your account while they “investigate” a single transaction. Meanwhile your company has bills to pay but can’t because they have frozen ALL of your funds while they do their “investigation” instead of just calling the card holder to verify the validity of the transaction.

If you have a business that needs your credit card receipts to pay bills, stay away from this scam of a company.

I wish I had done a better job researching this scam company before switching over from my last one in the hopes of better cc rates.

Buyer beware!!!

Based on the company’s response, I couldn’t let PaySafe off the hook with that phony answer.

You are being disingenuous with your response. You stated that we exceeded our charge limit by “five times the contracted limit”. Prior to signing up with your company, I submitted two months worth of credit card statements each showing charging activity of double what you are claiming is “five times above the contracted limit”. You knew in advance what type of volume we processed on a monthly basis and you sent us equipment with this knowledge.

Secondly, transactions were refunded to the clients based on YOUR email that indicated you were closing our account and had 48 hours to process refunds for all of the charges that YOU were holding on to and not paying us. (E-mail available upon request). You don’t need supporting documentation to process a $20 transaction, yet PaySafe was holding ALL of our money until we did (about $15,000 worth)

The only risk exposure is for anyone who does not do their homework, like I didn’t, and research a Scam company like the one you’re representing.

Be honest about your failures instead of making up lies to validate your crookedness.

Buyer beware!

29 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for the opportunity to address your concerns. Your account was placed under review after exceeding the approved processing volume by more than five times the contracted limit. This triggered a standard risk review process, which is outlined in our merchant processing agreement to help ensure the security and integrity of payment activity.

During the review, we requested supporting documentation to validate the transactions. The necessary information was not provided, and instead, the transactions were refunded by merchant. This action created additional risk exposure and ultimately led to the closure of the account, in accordance with our policies.

Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT – AVOID PAYSAFECARD!

I used Paysafecard for about six months without major issues. Earlier this month, I was lucky enough to receive a refund of €7,000 from a gambling site directly to my Paysafecard account. That’s where the real trouble started.

When I tried to withdraw the funds to my bank account, Paysafecard began delaying the transfer without any legitimate reason. I submitted everything they asked for — bank statements, card confirmation, account verification, and even a selfie with my ID.

Despite this, my funds remain frozen, and their customer support is a complete failure. I’ve called twice and spoke to agents who gave me vague, canned responses with no clear information. Even worse, email replies take around 2 days, and offer nothing useful — just more stalling and vague excuses.

At this point, I believe they are intentionally and unlawfully withholding my money, and I am seriously considering legal action.

Avoid Paysafecard at all costs. I made the mistake of trusting a company based in Ireland, and it’s become clear this platform is not safe or reliable. If you value your time, money, and sanity — stay far away from Paysafecard. UPDATE: I ve been calling the call center no. +35319638893 all that they say: your case was escalated and wait, every other day I ve been calling, my phone bill is growing and they refuse to refund me the money.

9 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear your experience has been less than 5-stars. We're unable to provide account help here due to security concerns. For account information or questions please visit the paysafecard support page: https://utm.io/uhDww

Rated 1 out of 5 stars

Stay away from this company! use alternative

I've opened account with them back in 2022 and used it for 3 month for my company to process payments via card, the process of opening an account you have to talk to real person which is going to lie to you about fees and how they charge you for not using paysafe. To close an account you also need to contact them through email or call them (the number of my manager assigned - i called many times its never answered). So I contacted through email to close my account and forgot about it. Today is almost May of 2025 and im still being charged $77-80 a month even tho my account is closed, i tried to log back in. And they sent it to collections.
I went to the bank app and checked to see that I was charged every month $80-$280 (idk how its calculated) for not using their service and emailed them to close my account back in 2023. In 2 years i payed $5000+ in fees for the air. My mistake i wasnt checking statements to see what kind of charge is that(because i have many reccuring business related) and it was coming from them even tho i emailed them. When u try to dispute it, itll tell u to go to actual bank to speak to banker so they can freeze those payments.
Its just such a complicated mess to go through and i hope this company will end up in hell for ripping people off.

28 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission. We've reached out to you directly via Trustpilot. Please provide the contact information associated with your account for further review. We look forward to hearing from you.

Rated 1 out of 5 stars

So i got there processing machine…

So i got there processing machine started taking debit n credit cards told them i would switch from PayPal to them they seem to be better but I was so wrong I took payments one for 48.00 2 for 12 total of 75.00 on the 15th of April i did my batch report showed closed out on the 15th in 2 days I was to have my money guess what no money did a few more closed out and still no money I called and email them they said we looking into what happened but still no money but what this company fails to understand is i hold all the cards I will be reaching out to my cust asking them to due charge backs to this scam company and then ask them to resend me my money threw paypal this way I get paid for my services this is the worst company out here they need to be sued and put out of business

12 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Thank you for your submission, we have reached out to you directly via Trustpilot. Please provide your contact information associated with your account for further review. We look forward to hearing from you.

Rated 1 out of 5 stars

They havent refund me the almoust 5000 euro that I wom on gambling

I have a pending transaction simce 09 April 2025 for 4900 lei, 15.000 lei and 1.500 leo since 13 April 2025 and 9.000 lei since 14 April 2025, I have opened tickets, send the bank statements, picture of myself whit the id card in the hand, the account confirmation and I called the suport number but "Angel" the agent from PAYSAFE CARD did not help whit informations. Now I do not belibe that the company will send me the money as they write on theyr web site.

You received from me the bank statements, the account confirmation document, the card confirmation document and still you did not send me the money.

9 April 2025
Unprompted review
Paysafe logo

Reply from Paysafe

Hi there, sorry to hear of your experience. We're unable to provide account help here due to security concerns. If you have an open support case, please check the status in your account. Otherwise, please visit the paysafecard support page for further assistance: https://utm.io/uhDww

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