I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
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Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Kyle was great - thank you
I spoke with Kyle today regarding an issue. Kyle was very friendly, polite, and helpful. We managed to find a solution to the issue quickly. I am relieved that it was such a straightforward service.
3 July 2026
Unprompted review
Reply from Resolvecall Ltd
We're so happy to hear that our team was able to provide such a positive and efficient resolution for you. We always aim for straightforward service.
Donna the person on the phone was super…
Donna the person on the phone was super helpfull and polite,,,very profeshional and made me feel at ease when dealing with the issue,,,couldnt of asked for a nicer employee on the other end of the phone
25 June 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was so helpful and professional. It's wonderful to know they made you feel at ease and provided such excellent support.
Very friendly and helpful thankyou.
30 June 2026
Reply from Resolvecall Ltd
We are so happy to hear that our team was friendly and helpful. We truly appreciate your kind words!
Very helpful
Very helpful, kind, sensitive, polite and overall just made my anxiety ease very quickly, thankyou
2 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our service helped ease your anxiety quickly. Thank you for sharing your positive feedback about the helpfulness and politeness of our team.
The advisor name was Debbie she was so…
The advisor name was Debbie she was so lovely and professional and did not judge very helpful
2 July 2026
Reply from Resolvecall Ltd
We're so pleased to hear that you had such a positive experience with our advisor. It's wonderful to know that you found them lovely, professional, and very helpful. Thank you for sharing your kind feedback!
Reply from Resolvecall Ltd
We're so happy to hear that you found our team to be nice and easy to talk to. Thank you for sharing your positive experience!
Tactless and ignorant staff
I was at home all morning , no one knocked as my dog would have barked to alert me . Had a card through my door to call yourselves.
Ad I’m going out my neighbour alerted me that someone had knocked on his door asking for me !!! I clearly don’t live there as the card said my address on it ! The young girl from your company said it was urgent to my neighbour about £400 I owe them !! I don’t appreciate my business being told to the neighbours even bailiffs don’t do that !! Very annoying
2 July 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding a recent visit attempt and the information you believe may have been shared with a third party.
We take matters of privacy and confidentiality very seriously. As this is a public forum, we are unable to discuss or confirm any account details here. Based on the information available from your review, we have not been able to match the details provided with a confirmed visit record, so we would like the opportunity to review this further with you directly.
Please contact our office on 0141 212 8500 so we can confirm the relevant details securely and investigate your concerns fully. We will ensure the matter is reviewed appropriately and any necessary action is taken.
You don’t like getting in touch with…
You don’t like getting in touch with people you owe money, but I was not on the phone long but I told them the problems we were having and was told that the dept was going back to the original company
It was sorted efficiently and thank you for making me feel better
2 July 2026
Reply from Resolvecall Ltd
We appreciate you sharing your experience with us. We understand that these situations can be challenging, and we're glad we could efficiently address your concerns and provide some reassurance. Your feedback is valuable to us.
Andrew was very helpful and…
Andrew was very helpful and understanding. I felt that he listened to me.
2 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was helpful and understanding. It's wonderful to know that you felt listened to, and we appreciate you sharing your positive experience with us.
Reply from Resolvecall Ltd
We are so pleased to hear that you found our communication great, very helpful, and easy to understand. Thank you for your kind words!
Reply from Resolvecall Ltd
We're so glad we could assist you in resolving your problem. Thank you for sharing your positive experience with us!
Reply from Resolvecall Ltd
Thank you for sharing your positive feedback. We are delighted to hear that our team member provided you with such helpful and understanding service.
Jordan Kay was so lovely and friendly ☺️
Jordan Kay was so lovely and friendly. It was scary making the call as it was from a debt from nearly 20 years ago. Jordan was great at listening and was sympathetic to my past issues., and helped me find a resolution I was happy with. Great service Jordan
1 July 2026
Reply from Resolvecall Ltd
We are so pleased to hear about your positive experience. It's understandable that making such a call could be daunting, and we're glad our team member was able to provide empathetic support and a satisfactory resolution. We appreciate you sharing your feedback.
Very helpful
24 June 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was helpful. Thank for your feedback it is important to us!
Reply from Resolvecall Ltd
We're happy to hear that settling your remaining debt was a straightforward process for you. We appreciate your positive feedback.
Reply from Resolvecall Ltd
We are happy to have been of assistance to you. We appreciate your feedback.
It was easy to communicate with members…
It was easy to communicate with members of staff who where really helpful
23 June 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our staff helpful and easy to communicate with. Thank you for sharing your positive experience!
Very friendly very helpful
30 June 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. We're so glad to hear that you found our service friendly and helpful.
Really helpful
The call handler was really helpful, polite and treated me with respect through the whole conversation. I had made a mistake on my plan and she was more than happy to help me correct this.
She took time to I make sure I was emotionally and financially able to afford my plan without putting my family under pressure.
23 June 2026
Reply from Resolvecall Ltd
We are so pleased to hear about your positive experience with our call handler. It's wonderful to know that we could help you correct your plan and ensure it met your needs without causing any pressure.
Update my credit file!!!!!
Why haven't you updated my credit file??? This has been paid now
26 June 2026
Reply from Resolvecall Ltd
Thank you for getting in touch.
I can confirm that your account was closed following receipt of payment on 26 June. Please note that we do not report account updates directly to the credit reference agencies. This process is carried out by our client as part of their monthly reporting cycle.
Our client will update the status of your account with the credit reference agencies, and it can typically take between 4 and 6 weeks for this change to be reflected on your credit file.
If you have any specific queries regarding credit reporting or when the update will appear on your credit file, we would recommend contacting our client directly.
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