Paypal Reviews 38,595

Bad customer service. I had to wait over 2 hours even though the system showed that an agent had joined the conversation, but no one responded.

I’m also having ongoing issues linking my bank card. I keep getting this error:
"We couldn’t confirm your info. Your card is still linked to your PayPal account, but you can’t use it for purchases until you confirm that you’re the owner."

When I try to get help, no one responds for a long time, and then after waiting, the agent replies late. If I don’t respond within 2 minutes, they close the chat immediately.

Very frustrating experience and no real support provided.

Trash company with bad support. They make new policy every month just to make the service even worse than it already is. 0/10

Recently and for many days I have been trying to find a specific payment that did not make it to my bank. I keep getting weird reasons as to why they cannot check into it, like, "not logged in when sending the email". I made a phone call, several minutes long and expensive, to inquire into that specific payment.
Actually, from November 2025 I have not seen any PayPal monies into my bank account. I do not know what is happening and why my money is not being transferred, and I get zero Customer service.
I would expect the case to be resolved soon since my last phone call, but no, and no email informing me of the progress of my inquiries.

After nearly 20 years of using PayPal for the first time I had to use PayPal Purchase "Protection"because a seller shipped only half or what I ordered.

Seller then offered me only 50% refund if I would return the item. Somehow PayPal thought that was a reasonable offer.

There was no way in the "Protection" process to decline this stupid offer. I could only accept it or do nothing. I wrote PayPal that the offer made no sense and I would not return something for half a refund, but to no avail. Case was closed and ruled in favor of seller.

I am pretty sure no human was involved on PayPal's side.

PayPal Purchase Protection is a farce.

Impossible to deal with online.

PayPal is officially the scum of the earth. I am trying to move my own hard-earned money from my balance to my Chase account, and these bastards are trying to skim 3% off the top just for an "Instant Transfer". This is a domestic USD to USD transfer with no currency conversion involved and no international complications. This is a massive fee for a basic digital service. People often need access to funds quickly, and pricing a service this way feels extremely exploitative. Moving from a lower percentage to 3% is an unacceptable increase. Holding funds and charging high "convenience" fees is frustrating for any user. There are other options like Zelle or bank-to-bank transfers that do not impose such heavy costs. This business model seems focused on maximizing fees rather than providing a fair service to users.

Indians are forced to do video KYC according to RBI's rule but they never mentioned video to be the mandatory method. I heard about people getting their data leaked and scammed regarding fake loan payments to the point that they actually visited the victim's house just to continue the harassment and that poor soul ended up calling police (which didn't really help).

I personally do freelancing for pocket money and career building plus I barely earn anything but am forced into a video KYC as if I'm a multi billion dollar company.

This is disgusting and racist of these foreign apps to exploit Indians like this and use our data for AI training and other shady businesses.

Plus they seem to make you do multiple video KYCs for no reason other than to gather more data.

Thank you PayPal for crushing a person's dream, I'll go back to living my poor, miserable life.

I am honestly surprised that the rating is even over 1. They do not protect consumers they protect predatory sellers. I filed a fraud complaint sine I used PayPal as an expected extra layer of protection. Within a day, they responded that it was a proper charge. I presented the same information to my back directly. They investigated for several days and confirmed that this was fraud. If I accepted PayPal's intant, non-investigation statement, this company would probably still be taking hundreds from me. I am lucky that my bank actually takes their client's protect seriously.

I got the debit card and 2 weeks later had fraudulent payments from Deliveroo made to it . I raised claims with PayPal and they told me I used the card . I would know if I did , I NEVER used Deliveroo in my life . PayPal is making things very difficult . Not very helpful . I would not recommend the debit card , there does not seem to be any protection . If all goes well , fine , but if any problem like me , you are on your own .

They were only good for receiving Tremendous gift cards I got from "play and earn" apps, but I'm in the process of switching to Venmo.. They aren't good for anything else at all other than receiving money. To Phil, who left a 5 star review wondering why there's so many 1-star reviews: you are very out of touch!

In my 5+ years of PayPal, I have never kept money on there for longer than a few minutes at a time. I've made a total of 4 legitimate claims in these 5 years which all got denied. PayPal likes to side with fraudulent sellers.

For my last 2 claims, I had bought currency in a game, but two purchases in a row triggered them to ban my in-game account a few moments later. Did not get to use my purchases at all.

PayPal and the seller agreed that my claim should be denied because technically I did get what I paid for... Even though I didn't get to utilize it. Thankfully I didn't spend a lot, but this was the final straw.

We got scammed by a company called Track a Pet (check it out), payment was via PayPal which we have used for years without problems. After talking to the bank, it took 2 days to get in touch with PayPal complaint department, they said they would stop the payment which they did on one card but allowed it on another. PayPal refused to give us our money back saying that Track a Pet was supplying a service!!!We then started a scam report with PayPal and this morning got a message from them saying that they had no issue with the service Track A Pet supply!!!
Klarna here we come!

I think PayPal are the most shocking company I have dealt with in years and years. I have had unnecessary interest and charges added for my account. I have been trying for three months to get a resolution and I am being ignored every single time. I have told PayPal that they are making my mental health deteriorate and I’m becoming ill because of the balance on my account is incorrect by by over £200. They are doing nothing I submitted a complaint which I’ve now found out today has not been upheld and just told to contact the ombudsman if I’m not happy. I don’t usually write reviews but please please do not use this company as I said they are honestly the most shocking company I have used in the last 20 years stay away.

Thieves, I sold few items, customers got their items, then PayPal suspended my account and then they took all my money. They are taking advantage of not having any proper competition. Avoid this scammers if you have other way legit ways to get paid online

Would go negative if i could. But when your fate is decided with AI . Dispute a order from a Chinese order . That said a third party no usps delivered a item and it was not delivered. And all they can say i’m sorry your screwed. Case closed.

I have nothing but problems with PayPal. Every single time I try to deal with PayPal its a freaking headache. Takes forever to finally get through to an agent, then when you finally do they sound exactly like the bot you had to deal with to begin. And when you get fed up with texting and call you sit on hold until whenever the hell they feel like getting back to you. I am getting ready to just delete my account because their customer service is just the worst.

Paypal decide how they want you to pay for stuff and which card they want to use. Ive tried paying with paypal credit a few times and they always just charge any card they want rather than actually using paypal credit like you asked and when you contact them they just give you a random excuse to why you've not allowed it to go through to paypal credit. Im contemplating just deleting my account all together

I made an online purchase for an item from Zara Germany and paid via PayPal. The order never got delivered to me. For some reason, Hermes sent it back to Zara’s warehouse. After several attempts to get a refund, PayPal closed my case in Zara’s favor even though I explained everything clearly and even over the phone with their staff. This is unacceptable. Zara themselves keeps saying they’d reach out and ask for refund info. Yet, they never refund me and always has a bot replying to customer messages on IG and WhatsApp. Never use PayPal to purchase stuff online and never buy anything from Zara online again.

I got scammed by social engineering and I told PayPal this. They're so-called investigation showed no fraud and sent this Sherry McAdoo money. The people at PayPal don't care and I would never ever use PayPal again.

banned me without any reason or explanation and refused to give me an explanation.

Every time i want to use paypal every time i have problems! now I cant add my card!!!