One of the best services for global payments, easy to withdraw money and connect with clients worldwide.
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See what reviewers are saying
It was decent service, I use Payoneer for few years and it would be 5/5 but they recently locked my account because they need to verify me. I sent required photos, documents and my I am still not veri... See more
I'm forced to use Payoneer as my only option and this charges me $15 minimum. For you might seem little, for someone making 200 dollars a weeks or even 300 is a lot. I am on denial that while most... See more
I have encountered multiple technical issues across both the mobile and desktop versions of the application, causing significant disruption and unnecessary waste of my entire day to only register. Fur... See more
Company details
Written by the company
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Contact info
United States
- www.payoneer.com
Breach of guidelines
My account is blocked and suspended…
My account is blocked and suspended without any reason at all and I have sent countless emails asking what actually I did wrong but they are unable to tell me just asking me again and again to read terms and conditions which I read and I didn't breached.
30 May 2025
Unprompted review
Reply from Payoneer
Dear Sami,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business, we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative, or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Alex from the Payoneer team
Rating 1 star unless you invoicing system.
Rating 1 star unless you fix your invoicing system page,
What about when sending invoice to EU customers in invoice If i have character like Põhja-Tallinna linnaosa for adress or in Name i want to add OÜ in the compnay name you give error that:
Allowed characters are a-z A-Z 0-9 # $/ . ,
Fix at at least, don't you guys have QA and testing team or are these effects of AI?
13 May 2026
Unprompted review
Reply from Payoneer
Dear Sarkar,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this while sending invoices for EU customers. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Support works extremely slowly
Support works extremely slowly. I have been trying to recover my hacked account for more than a month. On April 29, I submitted all requested documents for the third time, including ID verification and selfie verification, but I still have not received any resolution or meaningful update.
The support team stopped responding to my emails 5 business days ago. The lack of communication and extremely long recovery process has been very frustrating.
Case number: 260428-027782
29 April 2026
Unprompted review
Reply from Payoneer
Dear Olegs,
Thank you very much for taking the time to leave a review. Thank you very much for raising the issue! We've escalated your case internally. Please wait for an update promptly.
We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Worst payment platform…
This is the worst payment platform ever. If I had any other option, I never would have signed up for this.
13 May 2026
Unprompted review
Reply from Payoneer
Dear Rajendra,
Thank you for taking the time to share your review.
We are sorry to hear that you are experiencing difficulties with the platform. Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service.
In order to help, we need some information. Please include your reference number and a brief description of the issue in your review and we will gladly look into this for you.
Our commitment to improving your experience with us is so important and we continue to work to improve this.
Best,
Anastasia from the Payoneer team
It is a totally scam
This is a total scam. They charged me around 5% commission, which is unbelievable. They are crooks.
Just look at this response — what are you even talking about? What kind of transparency do you mean? You forced me to use your scam service because on Catawiki sellers have no alternative option. Crooks.
12 May 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for sharing your review. We understand that you are not satisfied with the fees applied to your payments, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page at the bottom left corner of your main page.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
Stick with Paypal
Stick with Paypal if you have the option and avoid all other platforms that mainly requires Payoneer to operate such as eBay and Etsy. They give you a 3 long flowery paragraphs of why they closed your account without providing specific reasons that explain absolutely nothing. I'm lucky I don't use this platform as a regular part of managing my transactions, otherwise, I would have lost funds or lose means to my funds without warning and resolution whatsoever. Also, be warned that when you try to contact them, in their "terms and conditions" they indicate that you are not allowed to disclose any part of your correspondence with them or you'll get sued.
1 April 2026
Unprompted review
Reply from Payoneer
Dear Mika,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Scam company
Absolutely Terrible Experience, Avoid Payoneer!I used Payoneer for several years to receive international payments, but they suddenly closed my account without any warning, explanation, or reason whatsoever. One day I tried to log in and my account was frozen with a vague message about "policy violation." I never received any prior notice, email, or alert. No specific reason was ever given despite multiple requests.Their customer support is painfully slow and useless. It took them weeks to even respond to my tickets, and when they finally did, they gave generic copy-paste replies that didn't address my situation. I still have no idea why my account was closed and they refuse to release the funds I had in there in a timely manner.On top of that, their fees are ridiculously expensive. Between the high withdrawal charges, currency conversion markups, and random "service fees," they take a huge cut of your hard-earned money. I could have used much cheaper and more reliable alternatives.Do yourself a favor and stay away from Payoneer. They can shut you down at any moment with zero accountability and leave you hanging with slow, ineffective support. Worst financial service I’ve ever used. Never again.
13 May 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you for taking the time to leave a review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
If you need clarifications regarding your account, please kindly update your review with the reference number of your request, so we can further assist you.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
Pathetic service
Pathetic service, and pathetic customer support too, I had a unexpected cut from my balance, I tried to contact through live chat first, there was stupid ai that didn’t let me talk to a real agent, then I write email, they dont reply for days and then either mark it as duplicate request or ask for my contact number to get a call from supervisor which I never got, they just waste time.
Reference Number: 260424-009552
This and many others
12 May 2026
Unprompted review
Reply from Payoneer
Dear Tayyab,
Thank you for taking the time to leave a review. We are sorry to hear that you've had a frustrating experience with customer support. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter and see what can be done to improve your experience with us and resolve any inconvenience you may be facing.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
Urgent: Account Access Locked - Case Ref: 260504-020241
I am experiencing a security deadlock and cannot access my account because my original email and phone number are no longer accessible. I have already submitted the required identity verification documents to the support team (Ref: 260504-020241) several days ago, but the issue remains unresolved. I have urgent professional funds locked in the account that I need to access immediately. Please escalate this case to a senior specialist so I can update my contact information.
10 May 2026
Unprompted review
Reply from Payoneer
Dear Aouinzou,
Thank you very much for sharing your experience.
Please note that in most cases, our support representatives can assist customers immediately and solve problems on the go. However, it is sometimes the case that coordinated efforts from different departments are required and, in some circumstances, further investigation is needed, which takes additional time and is, unfortunately, out of our control.
Upon checking, I can see that you have already been assisted via email. If you need further help, feel free to reply to our email.
Thank you for your cooperation and understanding!
Best,
Alex from the Payoneer team
As a marketplace seller with Walmart…
As a marketplace seller with Walmart that uses Payoneer for payouts, lots of problems. Account was set up fine, but a year later they start asking for more documents, which were promptly sent, and acknowledged as received. They put a hold on our account, stopped our regular payments, made our money (thousands of dollars owed to us from months ago) inaccessible, and sometimes don't respond to our regular status inquiries for weeks at a time. Our next step is legal action.
12 May 2026
Unprompted review
Reply from Payoneer
Dear Michael,
Thank you for taking the time to leave a review. We are sorry to hear that you have experienced difficulties with your Payoneer account. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter and see what can be done to improve your experience with us and resolve any inconvenience you may be facing.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
You can easily lose money on this…
You can easily lose money on this platform. I received payment from propeller ads and Payoneer decided it is their money. They locked my account, refused to send the money to my bank and refused to reverse it back to Propeller ads. They asked me to submit my documents. I submitted a valid ID and took a selfie. I kept getting the same automatic response that either my ID is unreadable or the photo is blurred. These are valid documents and I used iPhone 15 promax to take the photos so how comes they are not clear? I decided I will let them keep the money, changed my payment method in propeller ads and I am never going back to Payoneer. Update: Now the details have been confirmed, I am unable to withdraw to the bank. They have also deducted $26 from the $115 I received. Reference Number:
260518-002286
8 May 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you for taking the time to leave a review. We are sorry to hear that you have experienced difficulties with your Payoneer account. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter, so we can further assist you.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
terrible company
terrible company, my account was blocked permanently for no reason much like other people. Don't trust them with your money.
12 May 2026
Unprompted review
Reply from Payoneer
Dear Harshit,
Thank you for taking the time to leave a review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
If you need clarifications regarding your account, please kindly update your review with the reference number of your request, so we can further assist you.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
Manual funds withdrawal requested
Manual funds withdrawal requested - Customer
ID: 36630709
I am writing to demand the release of my remaining funds. My account is closed, and I did not have the "Auto-withdrawal" feature .enabled
I have attempted to contact support several times, but I have received no response. I am requesting a manual transfer of my balance to my linked bank .account immediately
Customer ID: 36630709
I expect a prompt update regarding the status of .my funds
10 May 2026
Unprompted review
Reply from Payoneer
Dear Dounia,
Thank you for sharing your review. We understand your concern about your account lock.
We have sent you an email regarding your matter. Please feel free to respond to it if you need further assistance. We are always there to help.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Anastasia from the Payoneer team
Payoneer shut my account with no reason…
Payoneer shut my account with no reason no nothing.
Ive made a nee LLC with everything set up perfectly, mercury approved, wise approved, stripe and many others, payoneer is the only one that didnt accept my docs.
Crazy thing is that they stated that the LLC owner name isnt the same as in payoneer, tho its clearly shown its the same!
Not only that but I had the feeling they will not approve me for which reason? I really don’t know.
And Im GLAD they disapproved, this company is in shambles, 3.4 star reviews shows a lot.
Just be careful because the team that take cares of things there are very toxic and won’t give you any reason of shutting your account, horrible horrible company.
11 May 2026
Unprompted review
Reply from Payoneer
Dear Alae,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
We kindly request that you provide us with more information and a reference number if available, so we can better assist you with any concerns or issues you may have.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Alex from the Payoneer Team
Reply from Payoneer
Hello,
We're so happy to hear this. Thank you.
Best,
Paula from the Payoneer team
Unexpected account closure after long-term loyal use
I have been using Payoneer for a long time as a freelance Data Analyst. Recently, my account was suddenly blocked and closed without any prior notice or clear explanation.
When I reached out to support, I received only automated "template" responses stating that the decision is final and cannot be reviewed. This is extremely frustrating as I have always used the platform legally, providing professional services and complying with all terms and conditions.
As a professional, I am fully transparent and ready to provide any documents, invoices, or identity verification needed to prove the legitimacy of my activity. My business and livelihood depend on these funds.
I am looking for a human representative to look into my case (Customer ID: 27977871) and provide a manual review instead of a bot response. I hope Payoneer values its long-term users enough to resolve such misunderstandings fairly.
4 May 2026
Unprompted review
Reply from Payoneer
Dear Askhat,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
We can see that our specialists have already sent you an email regarding this matter. Please kindly refer to it for all the details. If you have any further questions, please feel free to respond to the email or contact our Customer Support through the Support Center.
Thank you for your cooperation and understanding!
Best,
Alex from the Payoneer team
Worst customer support ever encountered
Payoneer has the most terrible customer support I've ever encountered in my life. The replies are not only template-ish and autogenerated for any inquiru but they also don't keep a track of promises made by their other employees. One of their support employees told me they initiated an internal request for my case and told me to wait for 3 weeks, and it would be solved. After 5 weeks, when I messaged them again, another employee said it's not possible, and it was a miscommunication, even after I sent them the screenshots of the conversation. I lost 1.5 worth of my salary because of it. Never use this platform; it's a joke, and the people in there are irresponsible.
11 May 2026
Unprompted review
Reply from Payoneer
Dear Christine,
Thank you for sharing your review. We are sorry to hear that you've had a frustrating experience with customer support.
Please rest assured that Payoneer Customer Care agents are working very hard every day to provide support to thousands of customers. Their work undergoes strict quality assurance, and they are stimulated to develop professionally on a constant basis. Our ultimate goal is to provide you with the highest quality customer service, and we would be more than happy to use your feedback to achieve it.
If there's anything we could assist you with right now, please don't hesitate to update your review with your reference number and a brief description of your issue. We will be more than happy to help.
We deeply appreciate your cooperation and understanding.
Best,
Anastasia from the Payoneer team
Am new here so I gat no experience yet
Am new here so I gat no experience yet
11 May 2026
Unprompted review
Reply from Payoneer
Dear Lil,
Thank you for taking the time to leave a review. However, we apologize for any confusion caused as we are having difficulty understanding the review you provided. We kindly request that you provide us with more information and a reference number if available, so we can better assist you with any concerns or issues you may have.
We take customer feedback seriously, and we strive to continuously improve our services to meet your needs. Please do not hesitate to reach out to us with any further information, as we are always available to assist you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Anastasia from the Payoneer team
CUSTOMER SERVICE IS NONE EXISTENT
I am trying to verify my account and after weeks of waiting. You got my selfie approved and my ID submitted approved but you declined my reason for ID mismatch?? LIke wtf? you already accepted everything and you declined the "reason"? You did not even allow me to explain why I submitted a different ID from my initial registration. You only opted me to select from 3 options. I selected "I dont remember" because the initial registration was a year ago. This verification hell is your way of holding the money. My salary is being held for 2 month because I cant get this verification going
11 May 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this while verifying your Payoneer account.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
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