Payoneer 

They haven't sent me any email. They replied on my comments that they have sent me an email but I didn't get any email from them. I don't know what they are trying to do

A real nightmare getting help for correcting sign up information! Many clients unable to send fund to my account!

260312-011558
260509-008734
260312-011558

This service is an absolute nightmare! I carefully corrected my name spelling during the registration process, but the system ignored my input and proceeded with a misspelled letter anyways. Also it wouldn't let me type my full correct address, I contacted support immediately to fix these mistakes before the account was even active.
They told me they were 'reviewing' it, but then ghosted me for days. When I tried to log in after few days, I never received 2FA codes via SMS or call and I tried to call customer support for that issue, again they ghosted me, and when I tried to reset my password instead I got a blank screen, I contacted support multiple times to all of these issues . Instead of helping, When I tried to log in to follow up, the system flagged my attempts as 'suspicious' and locked my account.
later I contacted them one last time , I tried calling them but I couldn't and I continued with the email and I provided my official documents to fix these issues, and Instead of helping me, their support refused to even review them and instead permanently closed my account citing a vague 'TOS' violation, absolutely horrible experience, I couldn't even start freelancing

Customer Id: 103733545

[Customer ID: 100602082 | Ref: 260517-002910]

Balance Disabled Without Reason + Bank Verification Stuck 67 Days

My account balance was active until I submitted bank verification documents. Shortly after submission, the balance was suddenly disabled without any notice or explanation.

There is absolutely no reason for my balance to be disabled — this account has zero transaction history (no payments received, no withdrawals, no transfers whatsoever).

Bank verification has been stuck “Under Review” for nearly two months:
- Bank account name verification — submitted 03/11/2026
- Bank Document — submitted 03/20/2026
All documents have been submitted with no open requirements remaining.

I have contacted support multiple times, but only received repetitive copy-paste replies saying “under review, please wait.” Tickets were closed without any proper resolution. For almost 2 months, I have not received a single meaningful answer. The latest response even mentioned Ukraine sanctions (Donetsk/Luhansk), which is completely irrelevant to my account in South Korea.

This extreme delay is causing significant damage to my business operations.

I need clear and immediate answers:
1. Why was my balance disabled right after submitting bank documents, when there is zero transaction history and the account was previously active?
2. When will the verification be completed and my balance reactivated?

Please provide a specific, personalized response to my case (Ref: 260517-002910), not another generic template.

I am extremely disappointed with the level of support from Payoneer

Customer ID: 103140310
Reference Number: 260418-001205

For months, I have been trying to get assistance regarding my account and payment-related issues, but emails go unanswered and support responses are either delayed or completely absent. As a registered business, this situation is now affecting our operations and ability to receive funds from international marketplaces such as eBay.

What is most frustrating is the complete lack of communication and urgency from a company handling business finances. Businesses depend on reliable payment processing, and being left without meaningful support for extended periods is unacceptable.

I have already exhausted the normal support channels and this Trustpilot review is now my last resort in hopes of getting attention from Payoneer’s escalation team.

I respectfully request an urgent review of my case, immediate follow-up from a senior support representative, and a clear resolution regarding my account issues.

I truly hope Payoneer can resolve this matter professionally and restore confidence in their service.

I ordered a Payoneer credit card back in 2023 and never received it. After waiting for a long time, I contacted support multiple times asking where the card was and why there was no update. Nobody could give a clear answer, and the situation was never properly resolved.

Then, at the end of 2025, almost on autopilot, I suddenly received a notification saying that a “new” credit card had been sent via DHL. I thought finally the issue was fixed. But once again, after months of waiting, no card arrived at all. No proper tracking updates, no communication, nothing.

Half a year later, I received another message saying the cards were returned back to Europe. And that was it — once again no solution, no active support, no real explanation, and still no credit card.

The whole experience has been extremely confusing and disappointing. The support feels disconnected from the actual problem, and the service management around card delivery is honestly shocking. Waiting years for a basic banking card issue to remain unresolved is unacceptable.

Awful experience. Beware. Unprofessional service. Avoid if possible. They can damage clients’ trust. They rejected a payment sent to me from a well-established company with decades in business, flagging it as though it were coming from an individual. I flagged it to them immediately and they were unable to correct it. Unreal.

Verry bad and slowly app, is not working reliable and have a huge delay about 1 month until you receiv money. Stay away from this app.

Heavy delay in onboarding time appx. 15 days. Customer care services are very poor. The company had tie up with Etsy and I don't know how Etsy is tolerating this worst company. I applied for an account on Payoneer 14 days ago but still my verification is pending. I wrote many emails to my account manager associated to me but she didn't reply.
Hopeless company.

I have been working for 4year as client for trading

Not only do their commisions are HIGH but the usibility of the platform is NOT user friendly

Trying to sign up and register from Nigeria this app doesn't work

Dear payoneer team please unlock my account.

This is a nightmare, not a service.

When you try to change your password, they don’t send the SMS. You open the password reset link and it’s completely blank. Then they block your account. You can request a 6-digit code by email, but guess what — it never arrives. And I’m pretty sure that when it finally does arrive, it’ll already be expired!

Terrible experience. I’ll be looking for an alternative.

Worst experience ever with a payment processor. After opening an account and submitting my company paper they declined and blocked my account with NO reason even after writing them multiple times! They said to me to read the terms? Ha?!? My company has no other account. All legit and operating legally as a gardening company. Total waste of time with them.

The power bank of humor and get my stuff

Absolutely terrible and unreliable. I started using Payoneer to pay for contracting services provided by someone in Nigeria and another person in Pakistan. It worked great the first month. This last month, my payments were declined. I spent an hour on the phone with my bank ensuring it wasn't on their end. They assured me it was not them blocking it, that Payoneer was fine to use. I called Payoneer and the guy told me he would submit something and I'd hear back by the end of the day. I never heard back. I called again on Monday and they told me he never submitted anything. This person told me she would and then she told me to try a different account to make the payment. I tried a different account and it was declined as well, so this is how I know it's on Payoneer's end.

I have been trying to get some kind of response and resolution for over 16 days now. They keep sending me these generic templated responses that don't address the issue at all. They have awful customer service.

I'm going to look for other options as I don't want to give this company a dime at this point. I also don't trust them at all.

Reference Number 260501-015880

A pathetic, parasite of a company that's out to fleece you off of all of your hard-earned money. Imagine being in debt and then managing to earn something? Oops, too bad it landed in your Payoneer account because now these thieves will make all of the following deductions so that thsir executives can get fatter and fatter off your earnings:
$30 annual fee (penalty on you because you failed to earn $6k for the year thus far)
4% charges on transactions
Low FX rates (more in their tummies)

AVOID THIS THIRD CLASS COMPANY AT ALL COSTS! You'll end up in a miserable state going with them. Go for anything but these losers.