After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
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See what reviewers are saying
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
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Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
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Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified thos... See more
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Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.6
Excellent
8K reviews
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Olivia Dick…
Olivia Dick was more helpful and productive in 15 minutes then her other colleagues at payments sense who took 8 weeks to solve a issue for the business
Appreciated
22 May 2024
Reply from Paymentsense
Hi Theo, thank you for the positive review! It's lovely to hear about Olivia's brilliant support!
Very good customer service I have been…
Very good customer service I have been surprised by the outcome of my call
22 May 2024
Reply from Paymentsense
Hi Jon, thank you for the five-star feedback! Great to hear about the wonderful service you have received from the team!
Very helpful and his understanding of…
Very helpful and his understanding of my questionnaire was excellent. Very happy
21 May 2024
Reply from Paymentsense
Hi Hemant, thank you so much for your five-star review. It is great it hear you received such helpful and understanding support!
Great service and communication
Great service and communication, Paymentsense handled a change in business entity for me. The process was seamlessly undertaken and no interruption to my business.
20 May 2024
Reply from Paymentsense
Hi Henry, thank you for your five-star feedback! It is wonderful to hear you received such great service with no interruption to your business! Thank you for choosing Paymentsense!
Very efficient and helpful service
easy link to ask for advice / help
explain things very well
fast response
clear instructions
friendly staff on the other end of the phone
17 May 2024
Reply from Paymentsense
Hi Diane, thank you so much for your fantastic feedback! It is always great to hear that our service is efficient, clear and friendly!
Excellent Customer Service
I had a technical issue with our card terminal, and this morning I spoke with a lovely lady called Dawn. She was very knowledgeable and explained everything to me step by step and we got the issue resolved quickly.
I honestly can't praise Dawn enough, she definitely excelled at customer service today, which has given me great confidence in Paymentsense and if I have the need to call them again I know my issue will be resolved quickly and efficiently.... great work Dawn! :)
17 May 2024
Reply from Paymentsense
Hi Kelli, thank you so much for your five-star review. It is great to hear that Dawn provided such an efficient and excellent service. Thank you for choosing Paymentsense!
Great service, Trinity was wonderful
Trinity was wonderful, talked me through everything I needed to do and resolved the problem in just a few minutes. Always a great service from payment sense which is why I have never changed suppliers even if other companies offer better prices you have to ask yourself do they offer the same level of service?
17 May 2024
Reply from Paymentsense
Hi Deborah, thank you so much for your wonderful review! It is lovely to hear that Trinity was so helpful, we pride ourselves on our service so this is great to hear!
Great customer service
Great customer service and really helpful , go out of their way to make sure your a happy customer
17 May 2024
Unprompted review
Reply from Paymentsense
Hi Julie, thank you for your five-star review. It is wonderful to hear you have received such helpful service and are a happy customer!
Stephanie Thorpe was extremely helpful…
Stephanie Thorpe was extremely helpful not only did she solve my query, improve my rates and find the best solution for our business she really listened and contributed helpful feedback. What a credit to Payment sense she is!
17 May 2024
Reply from Paymentsense
Hi, thank you so much for your five-star feedback! We are so happy to hear that Stephanie provided such a helpful and engaged service!
Katie Fulcher
Katie Fulcher is an asset- very easy to talk to and helped me sort my issue with no stress
Thank you Katie!
16 May 2024
Reply from Paymentsense
Hi Samantha, thanks for your five-star review! It's brilliant to hear that Katie was able to resolve your query without a hitch. It's great to have you on board!
Jacob was so helpful and worked with me…
Jacob was so helpful and worked with me to sort out my problem.
16 May 2024
Reply from Paymentsense
Hi Lisa, thanks for your five-star feedback! It's fantastic to hear about the great service you've received from Jacob. Thanks for choosing Paymentsense!
Go somewhere else
These people are the worse they charge you money and don’t tell you when and how much as they don’t give any statements . If you apply to change anything you don’t get any response . Will be closing my account soon .
15 May 2024
Unprompted review
Reply from Paymentsense
Thank you for bringing this to our attention. We will review your account and reach out to you shortly in order to discuss this.
Reply from Paymentsense
Hi Shafir, thank you for your five-star review and recommendation! Thank you for continuing to choose Paymentsense!
Good company to deal with.
Good company to deal with.
Had a query and a Jordan helped and sorted in a few breaths which is what we the customer want.
15 May 2024
Reply from Paymentsense
Hi Paul, thank you for your fantastic feedback! It is great that Jordan was able to resolve your query so efficiently!
A Great Help
Sophie was realy helpful ,with very slow internet her help was very very valuable.
15 May 2024
Reply from Paymentsense
Hi Allison, thank you for your five-star feedback! We are so happy that Sophie provided such helpful service! Thank you for choosing Paymentsense!
Quick, pleasant & easy
Answered call quickly. Amy was very pleasant and easy to understand while she ran me through some diagnostic procedures to get to the bottom of the problems.
15 May 2024
Reply from Paymentsense
Hi Sami, thank you so much for your fantastic feedback. It is great to hear that Amy provided such a pleasant service and got the your problems resolved!
Darren was spot on
Darren was quick and on the button with all my issues and guided me through in an understandable manner. Made the job easy
14 May 2024
Reply from Paymentsense
Hi David thank you for your five star-feedback. It is wonderful to hear that Darren provided such an efficient service. Thank you for choosing Paymentsense!
Reply from Paymentsense
Hi David, thank you for your five-star review, we are so happy to hear that Darren provided such excellent service!
quality customer service
The patience of the customer service department is fantastic and what started out as a frustrating challenge was remedied with professionalism and courtesy. It makes a pleasant change when a person answers your call quickly instead of a bot and long periods of waiting. Thumbs up Paymentsense you get my vote. thank you!
13 May 2024
Reply from Paymentsense
Hi Steve, thank you so much for your fantastic five-star feedback! It is wonderful to hear you received such a professional and courteous service.
I was with paymentsence some years
I was with paymentsence some years, got surcharged on a number of occasions. They may have improved but I went to Zettle and have had no problems in 3 years. I actually feel I was shafted by paymentsence.
11 May 2023
Unprompted review
Reply from Paymentsense
Thank you for raising your concerns with us although I am sorry that you have needed to. I can see that you have now replied with the information that we have requested and we will review your case and reach out to you as soon as possible.
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