After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
Company replied
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See what reviewers are saying
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
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Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
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Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified thos... See more
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Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.6
Excellent
8K reviews
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Excellent Service
Had no problems getting through to the right department. The Customer Service was excellent, dealing with my problem/query and rectifying immediately. So nice to deal with a company that is sympathetic and offers support.
13 August 2024
Reply from Paymentsense
Hi, thank you so much for your five-star feedback! It is wonderful to hear that you received such excellent and efficient support!
Trinity was so helpful and explained…
Trinity was so helpful and explained everything to me. As always such amazing people to work with
9 August 2024
Reply from Paymentsense
Hi Mark, thank you so much for your five-star review! We are so happy to hear that Trinity provided such a helpful and informative service.
Great helpful staff
I didn't have to wait in a long queue. Phone was answered promptly. Staff were very helpful and understood my queries.
9 August 2024
Reply from Paymentsense
Hi Gabriel, thank you for your fantastic feedback. It is great to hear you received such prompt and helpful support!
Reply from Paymentsense
Hi Sue, thank you so much for your fantastic five-star feedback! We are so happy to hear you received such a helpful & clear service!
Great chat
Called up for an address change, really helpful on the phone, sorted me right out.
2 August 2024
Reply from Paymentsense
Hi Martin, thanks for your five-star feedback! It's brilliant to hear about the helpful service you've received from the team. It's great to have you on board!
Always great customer service
Customer Service Team at Paymentsense continually impress me with their helpfulness - used them for 6 years, and despite constantly being approached by competitors for new business, we are happy to stay put. Recently I had an issue with my account and Matthew W was incredibly supportive - giving the issue his time, even out of hours. People like him specifically, are the reason we keep our account with this company.
25 July 2024
Unprompted review
Reply from Paymentsense
Hi, thanks for your five-star review! We're thrilled to hear about the amazing support you've received from Matthew. Thanks for choosing Paymentsense!
Thank you both for being so patient…
Thank you both for being so patient with me while I tried to understand everything, and doing the best you could to make the prices right for my business.
I’m very grateful 😊
1 August 2024
Reply from Paymentsense
Hi Katy, thanks for your five-star review! It's fantastic to hear about the great service you've received from the team. Thanks for choosing Paymentsense!
refreshing to deal with a customer…
refreshing to deal with a customer service rep who wants to help - saved me over £1000 year on my costs!
31 July 2024
Reply from Paymentsense
Hi Chris, thanks for your five-star feedback! It's fantastic to hear about the helpful service you've received from the team. It's great to have you on board!
Reply from Paymentsense
Thank you for the lovely five-star review, Tanveer! It's great to hear you had a pleasant experience with the team. Thanks for choosing Paymentsense!
Excellent Service
Darren understood my problem and helped resolve it quickly and efficiently.
30 July 2024
Reply from Paymentsense
Hi Catherine, thank you for the five-star feedback! We are so pleased to hear about Darren's excellent service!
EXCELLENT SERVICE BY DARREN
29 July 2024
Reply from Paymentsense
Thank you for your lovely five-star feedback! It's fantastic to hear about the excellent service you've received from Darren. Thanks for choosing Paymentsense!
Faulty terminal and they will replace…
Faulty terminal and they will replace it within 5 working days on their convenience time, our business out of service.
24 July 2024
Unprompted review
Reply from Paymentsense
Thank you for your review Ahmad and I am sorry to hear you are having issues with your machine. We will reach out to you to see if there is anything we can do to support you and your business.
1st Class Service. *****
I really did find today on the phone call to Paymentsense, that Olivia was extremely helpful, very professional and a pleasure to deal with
23 July 2024
Reply from Paymentsense
Hi John, thanks for your five-star feedback! It's brilliant to hear about the first-class service you've received from Olivia. Thanks for choosing Paymentsense!
Fantastic Support
Whenever I call for support I have always been put through to a friendly and helpful advisor. Their knowledge is excellent and the way they communicate it over the phone is clear and precise.
12 July 2024
Reply from Paymentsense
Hi Sally, thanks for your five-star review! It's brilliant to hear about the excellent support you've received from the team. Thanks for choosing Paymentsense!
Reply from Paymentsense
Hi Rebecca, thank you so much for your five-star review! We are delighted to hear you received such helpful and patient support!
Very calm
Very calm, polite and professional and talked me through the procedures to fix the card machine whilst there were 10 customers waiting to pay!
11 July 2024
Reply from Paymentsense
Hi Nicola, thanks for your five-star review! It's fantastic to hear about the polite and professional service you've received from the team. Thanks for choosing Paymentsense!
Both rikki and trinity went above and…
Both rikki and trinity went above and beyond to help me solve my problem
Great customer service all round.
Very polite and professional
11 July 2024
Reply from Paymentsense
Hi Kerry, thanks for your five-star feedback! It's fantastic to hear about the polite and professional service you've received from Rikki and Trinity. Thanks for choosing Paymentsense!
The team member was excellent in…
The team member was excellent in dealing with my enquiry.
Thank you
11 July 2024
Reply from Paymentsense
Hi Nélio, thanks for your five-star feedback! It's fantastic to hear about the excellent service you've received so far. It's great to have you on board!
Reply from Paymentsense
Hi Rob, thanks for your five-star feedback. It's fantastic to hear about the friendly service you've received so far. Thanks for choosing Paymentsense!
Reply from Paymentsense
Hi, thank you so much for your lovely review. We are so happy that Alex was so helpful and went above and beyond!
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