Paymentsense Reviews 

Great service! Very thorough and dealt with issues efficiently and had all terminals ready for trading by the end of the phone call

What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman's terms. Superb service. Made the experience seamless from start to finish - thank you. Question......where do all the 1p test transactions go????? :)

This morning I had to ring Payment Sense to order new terminals for work. I was put through to the correct department and had the pleasure of speaking to Lucy.
The job I was tasked with was something outside of my usual remit.
Lucy was very pleasant, helpful and above all efficient.
My order was taken and emails were received confirming my request. A total pleasure to deal with on a Wednesday morning. Well Done team Paymentsense, excellent service.

First class service as usual. Prompt answer and a reassuring member of staff who got to the matter quickly.

Chantelle was most helpful.
She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected.

She then took the initiate to send us clear step by step instructions of what to do if the same or similar issues reoccurred.

We are very pleased with the assistance we received 5 star.

Very polite, I understood all his answers he gave. Very efficient service 10/10

The Customer Service I received was excellent and resolved my issue with great ease.

Amy was absolutely fantastic, really helpful and I have signed up for further services due to this experience with a brilliant member of staff

Damien and Claire were very helpful with my account queries this morning. Everything was clearly explained and a follow up email sent. They’ve saved me money going forward too. Excellent service!

Darren’s dogged determination and knowledge sorted my problem with a replacement terminal.

I have spoke to Marta twice over the past couple of weeks and she has been extremely helpful on both occasions and has fully resolved my queries.

I have not had quite such a good experience when dealing with other Paymentsense advisors in the past

New Terminal

Swapped my terminal for one which had issues.

When called technical support to both request a new terminal and to set up the new terminal could not fault how friendly and helpful the staff were.

Recommend.

excellent service in a tricky situation but Lottie stuck with me till we had it resolved - thank you

The most important thing is they answer your call quickly and very helpful and understanding also very professional and Matt explained everything and try to resolve problem quickly and efficiently so I will give him 10 out of 10 and he deserves 5 stars absolutely because he is very very helpful so keep up the good work and make customers happy, thanks a lot

Well what good words can I say we have been with this company since 2019, unfortunately we didn't realise we were non PCI compliant, any good company would have told you, but no they charged us £42.00 per month 2.5k. So we cancelled our contract yesterday with 30 days notice they cut us off straight away without telling us, we have no access to see if transactions go through, we can't check statements, we need this because there rubbish system keeps breaking down. Now if a transaction doesn't go through we will lose that sale. I wouldn't recommend this company. All watch your statements for hidden rip off costs they don't tell you about. We will never go back.......

The Agent, Alex was professional, patient, understanding and knowledgeable

I cannot state how Amy Carmichael made dealing with Paymentsense not only bearable but an actively pleasant experience. I had dreaded dealing with this company after previously finding their staff not particularly helpful or kind BUT Amy went out of her way to understand my issues and find the best solution.
Please promote her!

Amy was brilliant she was helpfull and kind really happy about service she provided

Lizzy was very helpful and gave first class service. She represented your company excellently. She was patient and helpful and made a stressful experience easy.