We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment Assist plan was easy to…
Payment Assist plan was easy to understand and questions / authorisation took a reasonable amount of time. Details were confirmed in a follow up email.
4 September 2026
Unprompted review
Reply from Payment Assist
Hi Merryl,
We're pleased you found Payment Assist easy to understand and that everything was handled efficiently, with the details clearly confirmed afterwards.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
A 5 star⭐️⭐️⭐️⭐️⭐️ company excellent choice…
A 5 star⭐️⭐️⭐️⭐️⭐️ company excellent choice on different time scales to pay your debt off also interest free on most of the options easy to fill in the application for the credit it is sent to you to your email and then it takes minutes to fill in an excellent company 👍
4 September 2026
Unprompted review
Reply from Payment Assist
Hi David,
An easy application, flexible repayment options and the ability to spread the cost interest-free can make a real difference when managing an unexpected bill. We're delighted you found the whole process so straightforward and quick to complete.
Thank you for the five stars and for such fantastic feedback; we really appreciate it.
Best wishes,
Payment Assist
While I genuinely appreciate this…
While I genuinely appreciate this option; I set up payment for my MOT on the 29th, and paid the first installment. Garage added charges, no one would answer the phone so I had to set up another payment to cover the extra costs and they took another payment on the first. Fuming!
4 September 2026
Unprompted review
Reply from Payment Assist
Hi Matt,
We’re sorry to hear about your experience and understand how frustrating this must have been.
Unfortunately, we’re unable to identify your account from the information provided in your review, so we’d really like to look into what happened. Please could you share some further details with us so we can locate your account and investigate this for you?
For clarity, where an agreement has already been set up and the garage subsequently adds further costs, we’re unable to increase the value of an existing agreement. A new agreement would therefore need to be set up for the additional amount, which would mean a further initial payment being required.
We’d be happy to look into the specific circumstances of your account and clarify exactly what happened. We look forward to hearing from you.
Best wishes
Payment Assist
Speedy
Speedy, prompt and uncomplicated! Very convenient just when I needed assistance. Outstanding professional service.
Thank you and your great team!
3 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Being there when our customers need a little extra help is what Payment Assist is all about.
We're delighted you found the service speedy, straightforward and convenient, and it's especially rewarding to hear such kind words about our team.
Thank you for taking the time to leave such fantastic feedback.
Best wishes,
Payment Assist
There if you need them (payment assist).
Applying for payment assist was just Fantastic. Needing new brakes for my car and knowing that you can have them done and pay in four payments is a big help. GREAT SERVICE THANK YOU.
3 September 2026
Unprompted review
Reply from Payment Assist
Hi David,
Having essential repairs like new brakes taken care of straight away can be a huge relief, especially when you have the option to spread the cost.
We're delighted that paying in four instalments made things a little bit easier for you.
Thank you for the fantastic feedback about our service.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Nkechi,
We're delighted that you had such an excellent experience with Payment Assist and that the service worked well for you.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Absolutely brilliant service help you…
Absolutely brilliant service help you out when brake downs are unexpected
2 September 2026
Unprompted review
Reply from Payment Assist
Hi Mark,
We're delighted that our service was able to help when you needed it and made dealing with an unplanned repair bill a little bit easier.
Thank you for taking the time to leave such great feedback.
Best wishes,
Payment Assist
Quick and efficient
Quick, efficient, and polite. Was done in less than 3 minutes.
3 September 2026
Unprompted review
Reply from Payment Assist
Hi Danny,
It's fantastic to hear that everything was sorted in less than three minutes.
Providing a quick and efficient service is exactly the experience we want our customers to have.
Thank you for taking the time to leave such positive feedback.
Best wishes,
Payment Assist
car Mot
used a few times and never had an issue, will continue to use
2 September 2026
Unprompted review
Reply from Payment Assist
Hi Louise,
We're pleased to hear you've used Payment Assist on several occasions and that each experience has been trouble-free.
Thank you for your continued support, and we look forward to being there when you need us again.
Best wishes,
Payment Assist
Very easy to apply for on a secure…
Very easy to apply for on a secure site. Everything explained financially wise ie amount to pay up front and monthly payments and interest amount. Makes getting car repairs affordable and immediate.
3 September 2026
Unprompted review
Reply from Payment Assist
Hi Jill,
Knowing exactly what you'll be paying from the outset can make managing an unexpected repair bill much easier.
We're pleased you found the application secure and straightforward, with all the payment details clearly explained. Most importantly, it's great to hear that Payment Assist helped you get the repairs you needed without having to delay the work.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Would use again if needed
Service was quick and easy and completed within a few minutes
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Paige,
We're delighted that everything was completed in just a few minutes and that you found our service so easy to use.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Good service
Very helpful, easy to understand and set up. Many thanks
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Mary,
We're glad you found Payment Assist easy to understand and set up, and that our team was helpful along the way.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
So helpful from start to finish very friendly an with out them wouldn't be able to get my car repaired which rely on because of my health conditions highly recommend them
So helpful from start to finish very friendly
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Kelly,
Knowing that Payment Assist helped you get your car repaired when you rely on it so much means a great deal to us. We're also really pleased you felt well supported from start to finish and found our team friendly and helpful throughout.
Thank you for your kind words and recommendation, we really appreciate it.
Best wishes,
Payment Assist
I have used the Payment Assist option 3…
I have used the Payment Assist option 3 times now.
Fast efficient service with an easy option to settle my account early if I so wish.
Completion of forms online quick and easy with a decision given in moments
Responsible company clearly explaining if you are capable of meeting the payments agreed.
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Kevin,
We're pleased you've consistently found the process fast and efficient, from completing the application online to receiving a decision in moments.
Thank you for your continued support and for taking the time to share your experience.
Best wishes,
Payment Assist
Got an unexpected bill from halfords…
Got an unexpected bill from halfords and been able to split the bill really helps
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Paul,
Unexpected car bills are never ideal, so we're glad Payment Assist helped make things a little easier when your bill came along.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Excellent efficient and easy to…
Excellent efficient and easy to understand very good highly recommended
1 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Keeping things simple and easy to understand is a big part of the service we aim to provide. We're delighted you found your experience with Payment Assist efficient and straightforward, and it's fantastic to know you'd recommend us.
Thank you for your support and for taking the time to leave a review.
Best wishes,
Payment Assist
Quick and hassle free
It was a quick and hassle free experience using the service. Made sure to check i could afford the repayments without hurting my credit score. The initial deposit was low/affordable and the payment plan was well spaced oit and sub-divided into reasonable monthly repayments, making a good payment plan. I would certainly use it again.
1 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're pleased you found the whole experience quick and hassle-free, with manageable monthly repayments that worked well for you.
It's also fantastic to hear you'd be happy to use Payment Assist again. Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
It's great to have peace of mind…
It's great to have peace of mind regarding any issues that may arise (hopefully not) and really easy to set up.
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Wade,
Having that extra peace of mind when unexpected costs come along can make all the difference.
We're glad you found Payment Assist so easy to set up and that knowing the service is there if you need it has given you some reassurance.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Great service! Recommend
Honestly one of the best things, especially in these times where everything is expensive and you have unexpected things to pay.
I needed to pay for car service, new tyres and brakes.
It is hassle free. I might dare to say that it is even better than Klarna.
I would recommend to anyone!
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Donnie,
Unexpected car bills can quickly add up, particularly when servicing, tyres and brakes all come at once.
We're delighted that Payment Assist helped make those costs more manageable and that you found the whole experience hassle-free.
Best wishes,
Payment Assist
I am happy with the way payment assist…
I am happy with the way payment assist calculate my balance account,,the staff are so helpful & clearly explain every details. Thank you!
1 September 2026
Unprompted review
Reply from Payment Assist
Hi Edita,
We're delighted that our team took the time to explain your balance clearly and answer any questions you had along the way.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
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