We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
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Review summary
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Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
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Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
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My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much for your very…help
Thank you so much for your very professional ability for the agreement tobe transacted Rog
17 September 2026
Unprompted review
Reply from Payment Assist
Hi Roger,
We're pleased that everything went smoothly when arranging your agreement and that you had such a positive experience with Payment Assist.
Best wishes,
Payment Assist
This review is both for Payment Assist…
This review is both for Payment Assist and Halfords. I took my car to Halfords Autocentre in Wallington (comes as Croydon) for an MOT. The car failed on front brake pads and passenger side anti roll link. The garage promised to give me a quote for the MOT failure repair costs. The garage called me 45 minutes before closing time to sign the agreement with Payment Assist to get my car back. Next day when I realised that I was overcharged for the MOT failure rectification and also charged for brake discs (advisory) and drivers side anti roll link (not faulty). Despite numerous email correspondence both Companies are avoiding the issue of overcharging (their charge was higher than the main dealer quote when the car was last serviced, and ChatGpt results clearly show a “Ripoff”) and ignoring the charges for work not required for the car to pass the MOT.
This is a response to the Payment Assist reply - You all failing all the time to address the charges to relating to the work done on the brake discs and driver’s side anti roll link. This was not a requirement for the car to pass the MOT. Please explain why an alternative quote from another garage will help to resolve the issue, when the repair was not needed in the first instance. I think this is a tactic used by Halfords to absorb their fixed labour cost in to repair works that are neither needed or authorised . I am in breach of my Consumer Rights Act 2015, and the responsibility lies with your Company as the finance provider to the agreement.
8 September 2026
Unprompted review
Reply from Payment Assist
Hi Mohan,
Thank you for taking the time to leave your review.
We’re sorry to hear that you are unhappy with the repairs carried out by Halfords. However, we would like to clarify Payment Assist’s role in this matter.
Payment Assist is the finance provider that enabled you to spread the cost of the work. We do not determine the work required on a vehicle, the prices charged by the garage, or which repairs are carried out.
We understand that you have disputed the cost of the work and the repairs you believe were not required. Halfords has advised you that, should you wish to dispute the amount charged, you can provide a like-for-like quotation from another garage for the same work for them to review. As we understand it, you have declined to provide this information.
As the concerns raised in your review relate to the work carried out and the charges applied by Halfords, rather than the finance service provided by Payment Assist, there is nothing further we can investigate or resolve from our side until you provide the information as requested by Halfords.
We would therefore ask that the review reflects the service provided by Payment Assist, rather than matters relating to the garage and the work carried out.
Best wishes
Payment Assist
I could not afford to pay my car garage bill at once
I suddenly had a big bill for my car repairs I could not afford to pay at once. The garage offered me the Payment assist option. It was so easy and quick to follow their the instructions from their link and spread the payments in four months. Great relief
16 September 2026
Unprompted review
Reply from Payment Assist
Hi Inno,
A large, unexpected car repair bill can be difficult to manage all at once, so we're delighted that Payment Assist gave you some much-needed flexibility.
It's great to hear the process was quick and easy, and that spreading the cost over four months provided such relief.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
It was really quick and easy also very
It was really quick and easy also very convenient. Most of all it helps to spread the cost so that you can concentrate on other things. I recommend to anyone 5/5
16 September 2026
Unprompted review
Reply from Payment Assist
Hi Sasiraj,
Being able to spread the cost can make things much easier to manage and leave you free to focus on everything else.
We're delighted you found Payment Assist quick, easy and convenient to use. Thank you for the 5/5 rating and for recommending us to others.
Best wishes,
Payment Assist
I needed brake pads amd discs for my…
I needed brake pads amd discs for my car but couldnt afford it then payment assist helped me spread the cost 4 monthly payments so i got the job done
17 September 2026
Unprompted review
Reply from Payment Assist
Hi Stewart,
Being able to get essential repairs done straight away can make a real difference when the full cost isn't affordable upfront.
We're glad Payment Assist helped you get your new brake pads and discs fitted by spreading the bill over four manageable monthly payments.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Pay assist was a great option for me as…
Pay assist was a great option for me as the bill was alot higher than I had budgeted for. This option was easy to set up and the payments were within my budget. Thank you for allowing me to use this option and getting my car back on the road and me indepent again. Would totally recommend this option for repairs that you didn't know were coming
15 September 2026
Unprompted review
Reply from Payment Assist
Hi Keona,
Unexpected repair bills can be difficult to manage, especially when they turn out to be much higher than you had budgeted for.
We're delighted that Payment Assist helped make the cost manageable and, most importantly, meant you could get your car back on the road and regain your independence.
Thank you for recommending us and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Paul,
We're delighted you had such an excellent experience with Payment Assist.
Thank you for your kind words, we really appreciate them.
Best wishes,
Payment Assist
was made very simple and easy and 0% to.
12 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Keeping things simple while giving customers the option to spread the cost interest-free is a big part of what Payment Assist is all about.
We're glad you found the whole process so straightforward.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Oladimeji,
We're delighted to hear you received great service from Payment Assist.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Gulzar,
Thank you for your positive feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
Fast
Fast, efficient and extremely easy to negotiate. The experience was extremely good and caused no problems or holdups along the way.
14 September 2026
Unprompted review
Reply from Payment Assist
Hi Chris,
A smooth experience from start to finish is exactly what we want for our customers.
We're delighted you found Payment Assist fast, efficient and easy to use, with no problems or delays along the way.
Thank you for taking the time to share such positive feedback.
Best wishes,
Payment Assist
Was really helpful and polite and if I…
Was really helpful and polite and if I was to sure what something was or about they explained it perfect to me and I understood perfectly and I would use them again in the future.
15 September 2026
Unprompted review
Reply from Payment Assist
Hi Tara,
We're delighted that our team took the time to explain everything clearly and made sure you were comfortable with the information provided.
Thank you for your kind words, and it's great to hear you'd use Payment Assist again in the future.
Best wishes,
Payment Assist
Excellent company
Excellent company 2nd time I have used them payment was easy everything was smooth with the minimum of time I highly recommend them
15 September 2026
Unprompted review
Reply from Payment Assist
Hi Norman,
Choosing to use Payment Assist for a second time is fantastic feedback in itself.
We're pleased everything went smoothly and that making your payment was quick and easy with minimal fuss.
Thank you for your continued support and recommendation, we really appreciate it.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi James,
We're pleased you've found Payment Assist easy to use and, most importantly, a service you can rely on.
Thank you for taking the time to share your experience with us.
Best wishes,
Payment Assist
I’ve used Payment Assist several times…
I’ve used Payment Assist several times over the years for tyres, absolutely brilliant, easy to use and hassle free. Highly recommend if you can’t afford to buy tyres in one go.
15 September 2026
Unprompted review
Reply from Payment Assist
Hi Richard,
Hearing from customers who have used Payment Assist several times over the years is always incredibly rewarding.
We're delighted the service has made replacing your tyres more manageable and that you've consistently found the process easy and hassle-free.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Thanks so much for the flexible payment…
Thanks so much for the flexible payment offer, wouldn’t have been able to have my windscreen fix if not for the offer. It was really quick and fast.
13 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're really pleased the flexible payment option meant you could get your windscreen fixed and that everything was arranged so quickly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent service and no hassle so easy…
Excellent service and no hassle so easy to do
14 September 2026
Unprompted review
Reply from Payment Assist
Hi Darren,
Hassle free and easy is exactly how we want the Payment Assist experience to be. We're delighted that everything went smoothly for you and that you received excellent service.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Very convenient and easy to apply
12 September 2026
Unprompted review
Reply from Payment Assist
Hi Jo,
We're pleased you found Payment Assist convenient and the application process so easy to complete.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist is an Excellent company…
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are so friendly and helpful, if there where more ratings stars i would always give maximum, I just cant fault them.
Thankyou Payment Assist.
12 September 2026
Unprompted review
Reply from Payment Assist
Hi David,
We're delighted that you've always received the help you needed and that our customer support team has been friendly and helpful whenever you've contacted us.
Thank you for your continued support and such kind words.
Best wishes,
Payment Assist
It was a relief though that I have been…
It was a relief though that I have been accepted to have this kind of payment facility for my car service. Thank you
12 September 2026
Unprompted review
Reply from Payment Assist
Hi Cindy,
We're glad Payment Assist gave you some peace of mind when it came to covering the cost of your car service.
Having the option to spread the cost can make an essential bill much easier to manage when you need it.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
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