We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE
DO NOT USE
No way to contact them via phone or email because they don’t answer. Been taking money out of my bank account despite my subscription ending.
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Charlotte,
We’re sorry to hear you’ve been unhappy with your experience. However, we would like to clarify the circumstances outlined in your review.
We receive a high volume of inbound calls and emails each day and do our best to respond to all customer queries as promptly as possible. Our records show that you called us on Friday 28th August and spoke with a member of our team. During this conversation, you were advised that your subscription needed to be cancelled directly with EMaC, and our colleague transferred you through to them.
The subscription is a monthly renewing policy and, as explained during the call, it remains active unless it is cancelled. We have since received confirmation that your policy has been cancelled, with the cancellation taking effect on Sunday 30th August.
We’re therefore sorry that you feel you were unable to contact us, as our records show that we did speak with you and provided the relevant information to resolve the matter.
Best wishes
Payment Assist
This is so easy and faster method of…
This is so easy and faster method of payment. Very flexible payment plan and I highly recommend it to everyone who needs support and assistance.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Gilbert,
We're delighted to hear you found Payment Assist quick, easy and flexible to use.
Being able to spread the cost with a manageable payment plan is exactly what we're here for, so it's fantastic to know the service provided the support you needed.
Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Gordon,
We're pleased to hear you found the Payment Assist process quick and easy. Making things as straightforward as possible for our customers is exactly what we aim for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Vanessa,
We're really pleased to hear you found Payment Assist quick and easy to use. Being able to spread the cost into affordable, interest-free payments is exactly what the service is designed for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist really helped me out…
Payment assist really helped me out when I needed them. Brilliant all round service. Cant fault them
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Kevin,
We're so pleased to hear Payment Assist was able to help when you needed us most. Providing a straightforward and supportive service is exactly what we aim for, so it's fantastic to hear you couldn't fault your experience.
Thank you for taking the time to leave such brilliant feedback.
Best wishes,
Payment Assist
Payment assist there when I needed…
Payment assist there when I needed them,I cant fault them at all,
fantastic customer service/support
Will definitely use again
28 August 2026
Unprompted review
Reply from Payment Assist
Hi Colin,
We're delighted to hear that Payment Assist was there when you needed us and that you received fantastic customer service and support from our team.
Knowing you'd happily use the service again means a great deal to us.
Thank you for taking the time to share such positive feedback.
Best wishes,
Payment Assist
Pretty straight forward.Quick and easy…
Pretty straight forward.Quick and easy application.I am using Payment Assist for a second time now.Highly recommend.Excellent service.
26 August 2026
Unprompted review
Reply from Payment Assist
Hi Yavor,
We're delighted to hear you're using Payment Assist for a second time and that you've found the application quick, easy and straightforward.
Thank you for the recommendation and for your kind words about the service; we really appreciate it.
Best wishes,
Payment Assist
First time using Payment Assist and…
First time using Payment Assist and found it to be a very easy stress free application process. Would certainly recommend and would have no hesitation using their services again.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Stuart,
We're really pleased to hear your first experience with Payment Assist was so easy and stress-free.
Making the application process straightforward and hassle-free is exactly what we aim for, so it's fantastic to know you'd happily recommend us and use the service again in the future.
Thank you for taking the time to leave such a positive review.
Best wishes,
Payment Assist
Used the facility twice within a few…
Used the facility twice within a few days to pay for car service and the work then required. All done on the mobile in literally 2 or 3 minutes. Super easy, will use again.
26 August 2026
Unprompted review
Reply from Payment Assist
Hi James,
It's great to hear you've used Payment Assist twice and found the process just as quick and easy each time.
Being able to arrange everything on your mobile in just a few minutes is exactly the straightforward experience we aim to provide, especially when unexpected work is needed after a car service.
Thank you for your continued support, and it's fantastic to hear you'd use us again.
Best wishes,
Payment Assist
Really good service and cuatomer…
Really good service and cuatomer service is very good i always gwt my problem solved and they pick up phone calls and responds to emails really fast, faster than anything else. Always have my problem solved any time any day. Helped me pay for my garage fee that was huge £221 each month now i have completed and it is well.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Mercy,
What fantastic feedback, thank you!
We're delighted to hear that you've consistently received great customer service and that our team has been quick to answer your calls and respond to your emails whenever you've needed help.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I can also make it shorter, warmer, or closer to the exact style of the other Trustpilot responses.
Excellent service
Excellent service, payment assist was quick and easy to use literally took minutes to set up and helped spread the cost of 4 new alloys plus tyres. Would highly recommend to any one working on a budget or trying to spread the cost
26 August 2026
Unprompted review
Reply from Payment Assist
Hi Mike,
We're delighted that Payment Assist helped make the cost of your new alloys and tyres more manageable. Being able to spread a larger purchase rather than paying everything upfront can make a real difference when working to a budget.
It's great to hear everything was set up within minutes and that you found the whole process quick and easy.
Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Samantha,
We're pleased to hear you were happy with the service you received from Payment Assist and that your experience was a positive one.
We really appreciate you taking the time to leave us a review.
Best wishes,
Payment Assist
Active plans Declined...
I have had 2 plans with Pay Assist. 1 has been closed and paid, no missed payments. the other 1 is currently up to date and again, no missed payments. As a returning customer I wanted to get some work done to my car. But unfortunately they could not offer me anything? Which is strange considering I have had 1 previous plan, and 1 active plan all up to date on time and no missed payments. Because I have been declined I have to wait 3 months before I can try again... EVEN THOUGH I have an active plan with them. Not the best way to treat or help returning customers.
24 August 2026
Unprompted review
Reply from Payment Assist
Hi James,
Thank you for sharing your feedback. We’re sorry that we weren’t able to provide the finance you were looking for on this occasion.
Since 15 July, changes to FCA regulations mean that additional affordability checks are required when a customer applies for a new Buy Now, Pay Later agreement. These checks consider the information provided as part of the application, alongside the results of a soft credit search. They are conducted independently of the customer's previous payment history.
This means that having successfully completed a previous agreement, or having an existing agreement that is being maintained on time, does not guarantee that a new application will be approved. Unfortunately, we’re unable to override the outcome of these checks, even for returning customers with a good payment history.
Best wishes
The Payment Assist Team
We appreciate that this can be frustrating, especially when you have previously had a positive experience with us, and we’re sorry for the disappointment caused.
Reply from Payment Assist
Hi there,
Making things simple from the very beginning is important to us, so we're delighted you found Payment Assist easy to set up and use.
Thank you for choosing us and for taking the time to share your experience. We're pleased everything worked so well for you.
Best wishes,
Payment Assist
Rice & Peas…
Previously I used payment assist & must comment on the outstanding way it works. Whether, that being the digital reminders or the very helpful staff I encountered. Highly recommended.
27 August 2026
Unprompted review
Reply from Payment Assist
Hi Adrian,
It's fantastic to hear that your previous experience with Payment Assist left such a positive impression. From keeping you informed with payment reminders to the support provided by our team, we're pleased the service worked so well for you throughout.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Very good service highly recommend…
Very good service highly recommend quick and easy .
25 August 2026
Unprompted review
Reply from Payment Assist
Hi Nada,
We're really pleased you found the service quick and easy, with everything handled smoothly from start to finish.
It's great to know you had such a positive experience with Payment Assist, and we really appreciate you sharing your feedback.
Best wishes,
Payment Assist
Always used payment assist such a help…
Always used payment assist such a help instead of paying out in one go
Used them for many years now
And very happy
25 August 2026
Unprompted review
Reply from Payment Assist
Hi Virj,
It's fantastic to hear Payment Assist has been a service you've relied on for many years. Spreading the cost rather than paying everything at once can make a real difference, so we're glad Payment Assist was there to help.
Thank you for your loyalty and continued support.
Best wishes,
Payment Assist
very easy to do and a excellent idea if…
very easy to do and a excellent idea if you get a large bill
26 August 2026
Unprompted review
Reply from Payment Assist
Hi Simon,
Large and unexpected bills can be difficult to manage, so we're pleased Payment Assist gave you a simple way to spread the cost and make things that little bit easier.
It's great to hear you found the process easy to complete and the service such a useful option. Thank you for taking the time to share your feedback with us.
Best wishes,
Payment Assist
I found the company to be very helpful…
I found the company to be very helpful and it was so simple to fill the forms in on line it ticked all the boxes for me thank you
25 August 2026
Unprompted review
Reply from Payment Assist
Hi Allan,
We're glad you found the team helpful and the online forms simple and straightforward to complete.
Making the whole experience as easy as possible for our customers is exactly what we aim for, so it's great to know Payment Assist worked so well for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Simon,
We're really pleased to hear you received a quick decision and had an excellent experience with Payment Assist.
Thank you for taking the time to share your feedback with us.
Best wishes,
Payment Assist
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