PayBright Reviews 9,052

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... See more

Rated 5 out of 5 stars

At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... See more

Rated 4 out of 5 stars

First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... See more

Rated 3 out of 5 stars

The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 4 out of 5 stars

Initially I had issues with this app…

Initially I had issues with this app but they fixed it later on
However the response was very slow and delayed.. that is what I would think u should work on responsiveness to complaints.. hence 4 star otherwise I am very happy with the service provided

14 June 2023
Rated 5 out of 5 stars

Happy with my purchase

The process of purchase was clear and smooth, I had some problems with my bank but the agent from PayBright helped me a lot patiently.

14 June 2023
Rated 5 out of 5 stars

So easy!

So easy!

The process was incredibly simple and quick and with zero % financing, what's not to love?

10 June 2023
Rated 1 out of 5 stars

Not a trustworthy company, horrible customer service

I have previously used Paybright before to finance a tv purchase. I now want to use it to make a new laptop purchase, but it tells me it cannot confirm my account. When I call and finally get through to customer service after nearly an hour and give my phone number, I am told that the account is associated with a different name and that the account holder must confirm any changes. I am the account holder, I have had this phone number for 14 years, longer than paybright has been a company, live alone. I have emails to prove the account is mine from my past purchase. So they just let some scammer change my account at some point? Now locked out. Supposedly someone is going to call me back (couldn't just get transferred, god forbid), but the person I spoke with was quite rude.

Since I started trying to make this payment the delivery date for the laptop has already changed by a week. They no longer monitor emails (which is absolutely insane), and their website contact form is broken, you cannot submit anything. This company does not want customers to contact them. Even if I do get access to my account resolved, how can I trust this account not to allow scammers to make purchases on my credit?

edit: I emailed you last week, no one emailed me back. I have called 3 times. The most recent call I am now told it will take 10 BUSINESS DAYS for this "investigation". What is there to investigate? I can send all related information to my phone number to you, except that no one has emailed me to receive any. Absolutely horrible company with horrible customer service, your one star will not be changed.

7 June 2023
Unprompted review
PayBright logo

Reply from PayBright

Thank you for providing us with your valuable feedback. You have our apologies, but would like to take a closer look. To facilitate a more thorough investigation, we kindly request that you reach out to us directly at customercare@affirm.ca

Rated 1 out of 5 stars

Attempted to use pay bright twice…

Attempted to use pay bright twice through different merchants. Both orders did not go through. Spent too long on the phone and chat and email trying to resolve issues.

8 June 2023
PayBright logo

Reply from PayBright

You have our apologies for any inconvenience. As we await further communication from the merchant in this matter, your inquiry has been escalated with the appropriate team. Once new information is available you can be assured we'll be following up in more details.

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