Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other cus... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Mary Queen was the most helpful agent I have had ever, she asked what was the issue I had her check my case out me on hold and like magic my issue was resolved. Please recognize her for her customer... See more
Company replied
Been experiencing an issue with accessing funds. Spoke with agent Levi Smith who has gone above and beyond trying to assist my issue. He has spoken to supervisors and tech team for the past 3 days. Is... See more
Company replied
Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... See more
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Company details
Written by the company
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contact info
Stevens Creek Boulevard 4880, 95129, San Jose, United States
- www.payactiv.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brent was very quick and helpful
Brent was very quick and helpful. Non confrontational and assisted to every request.
5 November 2025
Unprompted review
Reply from Payactiv Inc.
Hi Tom, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Waller Lee was awesome
Waller Lee was awesome! He helped to answer every one of my questions! Professional, courteous and very knowledgeable! Very friendly guy!
28 October 2025
Unprompted review
Reply from Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Zach Larson was very helpful and very…
Zach Larson was very helpful and very sufficient. He was wander full.
18 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Kina, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!! THANK YOU ROSE SOOOOOO MUCH YOU NEED A PAY RAISE ASAP . ROSE DID WHAT 30 PPL I TALKED TO COULD NOT DO SHE WAS PATIENT WITH ME SHE UNDERSTOOD ME SHE GOT ME MY MONEY !!!! SHOUT OUT TO ABBY AS WELL YOU TWO LADIES ARE A BLESSING
17 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi ShaDominique, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was my service provider this…
Waller Lee was my service provider this morning . In less than 5 minutes he fixed the problem. Thank you again sincerely.
17 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Allison, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I haven't been able to access my funds…
I haven't been able to access my funds and Emory L helped me with in 10Min and im so grateful and appreciative of the help Emory gave me I wish I can give 10 stars for the quick help
15 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Tameka, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Valarie shaw was awesome at costumer…
Valarie shaw was awesome at costumer service, when there was a problem that she herself couldnt solve she talked to her team and found a solution for me. Went above and beyond to help me. Was very patient with me even when i was being inpatient and grumpy myself.
14 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Lukas, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Valarie Shaw excellent service
I have been in a battle for two weeks trying to get my account worked out and funds transferred . It’s been such a headache to deal with but Valarie Shaw helped me in no time. She listened to my concerns and handled everything with upmost satisfaction. When I first called in I was not thrilled but after speaking with her I was put at so much ease with everything handled immediately. Thank you again for your help!
13 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Jessica, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson was the representative who…
Zach Larson was the representative who assisted me. He was patient, calm and used a calm professional voice and manner of helping me with my issue which made the whole process very smooth. Thank you!
12 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Jessica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Derek Williams was the only one who…
Derek Williams was the only one who could solve my problem and took the time to do so
9 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Patricia, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
A huge thank you to Zack Larson he…
A huge thank you to Zack Larson he helped me went the extra mile to fix the situation.. I kept getting rude people who didn’t want to help thru the chat and he fixed a simple issue
11 October 2025
Unprompted review
Reply from Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Reply from Payactiv Inc.
Hi Michael, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Thank you for Sam Will,
Thank you for Sam Will,
Excellent customer service. I tried all last year to a get a new card because I never used it. Sam guided me away to get the money by loading to my atm card. Thank you Sam
4 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Wanda, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
She was amazing her voice was beautiful…
She was amazing her voice was beautiful she sounded like a goddess helping me she was very calm and respectful if i could tip her I would she was amazing !!!!
3 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Curtaveous, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Reply from Payactiv Inc.
Hi Damion, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Emory was great
Emory was great, very attentive and cared enough to actually try to fix the issue I was having with my account.
2 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Bria, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Appreciative
I would like to say the representative Mr. Fredrick Chester helped me with me an issue that I was having with tranfering funds on to another bank card.. He was so helpful. Thank you
2 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Brooklyn, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Hello my name is Michael
Hello my name is Michael Derrick Williams was nothing but professional and wonderful to me every time I called and talked to him he treated me with the upmost respect
1 October 2025
Unprompted review
Reply from Payactiv Inc.
Hi Michael, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Going on almost 2 weeks without access…
Going on almost 2 weeks without access to my money. Absolutely do not recommend.
19 September 2025
Unprompted review
Reply from Payactiv Inc.
Hi Malinda, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
He was very nice and helpful
27 September 2025
Unprompted review
Reply from Payactiv Inc.
Hi Joe, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
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