Payactiv Inc. Reviews 

Horrible company. Horrible customer service. They do nothing but lie about errors and blame you and your company for why they can't update hours correctly. Constantly combative and refuse to help. They laugh and lie like they were trained to do so by supervisors. Hang up. Put you on hold until it hangs up. Zero care for customer service. This place should shut down. Nothing but false advertising.

Every month i experience an issue with this company. EVERY month. I have been having the same issue for a month where my account is locked. They have asked me to send screenshots and my id which i provided and it still isnt fixed. Supervisors never call you back and Nick does not know anything. This company is a joke and i really hate this companyt
Your team is not going to do anything. my account is still locked after i was told it was fixed. This company just Lies

Hours do NOT update regularly. Chatting does not help at all. Use at your discretion.

Quinn is always super helpful and kind! If you ever need assistance, he works the morning shift and will always do his best.

I have been trying for months to be able to login through the app and never succeed even by changing my password different times. I have also at least changed my phone number 2 years ago and it doesn’t match to none of my information given. I have been logging in through ADP bc the original login way never works, but bc ADP is upgrading there no chance to access any funds of any kind. It alone is not just me but other coworkers I work with having the same issue saying “sorry we can not preform SSO and your account is pending approval “. This is day 3 on a weekend Saturday which will not get solved u til maybe with a hope and prayer Monday. They send you false emails saying it resolved which it is not, and you back at square one with a different reference case code. Just tell the truth to me and do t have me believing it will a day or two later resolved. It’s a one star for liking to me knowing you know better.

I had talked to 4 people the first afternoon …and they all “kept forwarding me “ to another person then another person ..and was unable to get help …I then called again the next day got through 3 people then got hung up on …It was a extremely frustrating situation I then called again when I was helped by Zach Larson who went above and beyond to help me with my issue. I really appreciated his positive attitude, I felt like he “actually cared about my issue “ he was extremely helpful and really helped me out after not getting helped by anyone ! I had to make a review because this guy deserves all the awards for his hard work and helping out his customers !! So thank you Zach Larson for all your patience and your kindness and all your help ! ⭐️⭐️⭐️⭐️⭐️

Customer service representative “Ryan Kane” was patient, kind, professional and resourceful. He is a genuine leader and deserves to know he is appreciated always. May GOD continue to bless, protect, and cover you and your family always Ryan Kane.✨🙏🏾✨
Respectfully

Mary really was phenomenal. She went way out of her way to help me resolve my issue with pay active which wasn't really an issue it's that I wasn't at my job long enough. She was very patient very understanding she listened she gave good advice and I really appreciate her thank you Mary.

Thank you to Mr.Kyle Howard for walking me step by step in loading the Paycor card . He was extremely patient and understanding during the phone call. I appreciate you so much Mr. Howard and I wish many blessings to you .

Perfect only the first time. Afterwards, it’s a nightmare you can’t seem to wake-up from.

I wish I can rate them a zero this is one of the worst card companies I’ve ever experienced doing business with the customer service is trash. The communication is trash. They take forever to handle things and they let somebody steal money out my account and refuse to give me back my money, they made it easier for them to take my money then it was for me to get my money back. I have been waiting five months NOT DAYS!, months on my own money that they let someone else steal from me I do not recommend this company. I would never recommend this company. I wouldn’t use this company for pay from a job. I wouldn’t use this company out of desperation. I have experienced the worst type of experience I have been hung up on placed on hold for hours no answers no feedback. I had to start threatening them just to get some type of direct help and understanding of how to get my money and I am still waiting. I am still getting the runaround. I am still getting lied to ain’t nothing but a company that wanna hold your money to make money to lend out to other people!! I don’t recommend. Do not keep putting your money and paychecks into Payactiv stay away from that card company. They need to shut down I’ve dealt with a lot of card companies a lot of banks and this by far is one of the worst hands-down. I can’t believe they got good reviews. They probably paid the people because it’s definitely a lie cause the real know.

Very helpful and very fast. Walked me though a step by step to cancel my card but get my advance.

Been experiencing an issue with accessing funds. Spoke with agent Levi Smith who has gone above and beyond trying to assist my issue. He has spoken to supervisors and tech team for the past 3 days. Issue is not fixed, but the customer service he has provided to me has been exceptional. I wish more agents were as diligent as him. Thank you Levi!

What made my experience great is that when I had an issue Brent T. fixed it.

Every month it ALWAYS something with this company. No one answers the customer service number. And when they do, the csr doesn't know anything. I have talked to Gary and Ash and they absolutely don't know anything. This is the WORST company ever

At first my experience was at a 1 until, Ms. Rose gave me a call back and was able to solve my problem. She was very professional and very helpful,.. THANKS SO MUCH MS.ROSE❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Brent T was an excellent rep! speedy and diligent

Brett T was quick and got me what i needed without and run around.

Brent T was quick to answer, efficient and very successful in helping me today with resolving my issue. I sincerely appreciate great help like this!

Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job...they are getting paid to scam and lie to ppl...and it's the awful