This company has two different profiles. The other profile appears to have suspicious reviews, as the contrast between the ratings is hard to believe. This company requests personal and busines... See more
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Easy sign up process and very lovely informative staff. However the verification process does take quite a while. Still waiting for my verification even though all documents have been approved after a... See more
Superslow support, bugged platform whitch they are not able to fix, and stupid admins. I tryed to register with this company and verify my account for about an week, tryed to help fix theyr platform b... See more
They accept Egyptian passport as an ID for verification but not an Egyptian utility bill or bank statement, claiming it's written in Arabic and that they don't understand Arabic ..., well , if in that... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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When I contacted customer service by…
When I contacted customer service by email, I didn't received the reactions that I expected, but after a phone discussion I got better explanations.
It took a great deal of hard work and…
It took a great deal of hard work and convincing with the agent from customer team, but in the end my problem was solved.
Changing some personal info was not an…
Changing some personal info was not an easy task, but after a week, I'm glad it turned out fine.
Even though they have presence in so…
Even though they have presence in so many countries, it would be helpful to have also developped customer care in those countries.
They may charge you some commissions…
They may charge you some commissions that I disagree, but they have a lot of helpful options.
I needed a paper account statement via…
I needed a paper account statement via courier and I was charged over 60 dollars...thanks god the other features are free or have much more lower fees.
The lady from customer support was not…
The lady from customer support was not able to resolve my minor concerns in less than 15 minutes. I was in a hurry so I wanted faster.
14% APR for project financing is pretty…
14% APR for project financing is pretty big, maybe is a good solution for well-established businesses.
PaxumBank has no online support…
PaxumBank has no online support service, but finally I managed to get a reply on the phone from customer service, so I can enjoy my money now.
The minimum deposit for savings…
The minimum deposit for savings represent a large amount of money in my opinion.
My transaction failed due to their…
My transaction failed due to their platform, I could not send the money on time and that caused me problems. I hope it doesn't happen again.
Do not recommended
Superslow support, bugged platform whitch they are not able to fix, and stupid admins. I tryed to register with this company and verify my account for about an week, tryed to help fix theyr platform bugs with my reports, send all verification documents, which they are dont know what to do with and asking for more and more absurdic requirements. Finally after i tell them about trustpilot review, theyr got affended and close my account. Worst experience i ever had with such companies.
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