Pattens Furniture Reviews 

181
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even... See more

Company replied

Rated 5 out of 5 stars

Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of... See more

Company replied

Rated 5 out of 5 stars

Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel f... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Sofa Store

Written by the company

PATTENS furniture shop in Stoke on Trent is a family-run business based in Staffordshire with over 50 years of professional experience. We offer stylish furniture from some of the biggest brands in the UK at affordable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.7

All reviews

(181)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and …

Excellent customer service and excellent products great value for money. Flooring excellent and a massive choice of styles colours laminates ,lino ,carpets and rugs all at great prices. Very good range of white goods. Now they also do beautiful sofas beds and bedroom furniture all at very competitive prices. A pleasure to deal with the owners and there employees excellent knowledge and skills and experience. Thank you for your service

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Price was good

Price was good, ordering was easy, delivered ahead of estimated date. Desk was pretty straightforward to assemble, feels well made relative to the cost, and looks great; early days so time will tell how it wears.

29 September 2024
Rated 5 out of 5 stars

Totally fab

Totally fab! Had a call to arrange delivery minutes after ordering online. Garden set was delivered a week or so later by a friendly driver who put the boxes where I needed. Set was lovely quality, very unique, and easy to put together. Tiny bit of white marks on one panel and cushion (mould?) But wiped off with damp cloth. Guess just from being in the warehouse. Would definitely recommend, and would use again. Seems like a lovely company.

23 May 2024
Rated 2 out of 5 stars

Poor product quality

Ordered an expensive garden sofa and table set three years ago, we have covered the set in the winter every year and have only really used the set a few times each summer. Immediately the cushions torn, I did contact them and they sent replacements. Since then most of the cushions have torn very easily but we have just lived with it. Now the actual wicker aspect is snapping everywhere. It’s so weak he snaps with the slightest touch. We have at least 15 breaks in the set now and the table looks bad. We are probably one or two uses away from not being able to sit on it safely. I wouldn’t purchase, I would expect a £1000 product to be better quality. Would understand if we uses alot or didn’t take care of it etc but honestly can say it’s just pure product quality. I’ve called regarding the damages and they said there’s one year warranty so nothing to be done. That’s fair enough but still disappointed and wouldn’t buy from here again.

8 May 2024
Unprompted review
Pattens Furniture logo

Reply from Pattens Furniture

Hi Kerry,
Sorry to see you are not happy with the garden set you purchased in 2020. You stated we resolved your issue regarding the seat covers without any quibble under the 12-month manufacturing guarantee and have not had any contact from yourself since.
Myself a few family members and neighbours have got this furniture and I have had mine since early 2020. The cushions are stored away in a dry place over the winter and the set is covered when it is not in use to protect it from the ever-changing extremes of our weather cold & heat. It is used quite a lot when we have good weather and I have not had any issue.
We can supply you with contact details of the manufacturer should you wish purchase cushion covers directly.
Kind regards
Helen
Pattens Furniture

Rated 5 out of 5 stars

Delighted

Delighted. The mirror was just as I had hoped. Arrived when they said it would, well wrapped, delivery chap very helpful. Overall thumbs up from me.

21 February 2024
Rated 5 out of 5 stars

Great service

Communication was good. My low wardrobe was delivered on the estimated time. The actual delivery was excellent The 2 delivery men were very nice and polite and put the wardrobe in the room of our choice and took the wrapping away

13 February 2024
Rated 5 out of 5 stars

Excellent

Excellent Service. Very helpful. Customer service is brilliant. I requested them to hold my order, as I am having work done in room due to damp. And Pattens Furniture was 100% in helping us. Will definitely buy again. And will definitely recommend. Best prices for furniture. Thankyou Pattens Furniture. Amazing Team you have.

8 January 2024
Rated 5 out of 5 stars

Great service deliverd on time

Great service deliverd on time, quality of wardrobe very good, sections of product need labels labels as instructions are hard to follow rather than guess or have to count predilled holes to make sure it's the right way up or left or right apart from that very pleased with wardrobe.

6 January 2024
Rated 5 out of 5 stars

This is a great company

This is a great company. I have only ever dealt with them a couple of times online, but each time they were super helpful, especially as I am a Libra and cannot make up my mind!
The delivery is as quick as they can possibly make it, and the chaps who brought my chairs were very polite and placed them inside for me. I would definitely recommend this company.

30 December 2023
Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service and follow up after we enquired about chairs we had seen online. This enabled us to make an informed decision. We bought a table at the same time which arrived within two days.

4 December 2023
Rated 5 out of 5 stars

Pattens

Good efficient service. I had a phone call half an hour before delivering which was on time. The chair was as the description with good quality at a reasonable price.

3 December 2023

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