I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. Th... See more
Company replied
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See what reviewers are saying
No contact after ordered and paid in full. They are a scam !!! Eventually I did get through by email and asked for an immediately cancellation and refund. 3 weeks later and 20 emails they eventually... See more
Company replied
Never delivered item, constantly messaged but just get an ai response, they just delay you constantly and dont give refunds. Just a massive scamming company.
Company replied
amazing customer care and service products arrived promptly, better than photos on site, worth every penny will definitely use again can customers pls be mindful, that the authentic c... See more
Company replied
Company details
Written by the company
⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Contact info
United Kingdom
- 02922362398
- info@patio-life.co.uk
- www.patio-life.co.uk
2.1
Poor
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parassol not delivered and failure to provide refund
I ordered a parasol from Patio Life on 25 July 2026 at a cost of £449.10. After a string of e.mails from me asking when delivery would take place I cancelled the order and asked for a refund. They repeatedly offered many excuses for non delivery and small discounts/bribes because of the delay and when I finally rejected all their offers they agreed to the refund. I have still not received either the goods or a refund
15 September 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Scammers
Never delivered item, constantly messaged but just get an ai response, they just delay you constantly and dont give refunds.
Just a massive scamming company.
4 September 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
No contact after ordered and paid in…
No contact after ordered and paid in full.
They are a scam !!! Eventually I did get through by email and asked for an immediately cancellation and refund. 3 weeks later and 20 emails they eventually agreed to cancel my order but then stated they could not refund without bank details (which I sent) then they said it would take longer than normal for my refund as they are doing a bank transfer!!! The website is a pack of lies nothing on the website happens . DO NOT USE THIS COMPANY . I STILL DO NOT HAVE A REFUND .
12 September 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Dont use unless are happy to wait a…
Dont use unless are happy to wait a year for the product
1 June 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Lucky there’s not a zero star as this…
Lucky there’s not a zero star as this was the worst experience I’ve had buying something. Everything about this company is just awful. Ordered on jun 14th in the hope of having it up in the garden within a week or 2. Customer service is atrocious . Don’t waste your time trying to contact them about a missing part 7 weeks after it was due to arrive. So 10 weeks later I still have no shed to build. Wish I read reviews before buying from this horror show. Don’t even think I’ll ask for a refund as they don’t seem to do them either. Stay well clear they couldn’t run a bath
25 August 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
Extremely Pleased
Immediate, polite communication and excellent delivery advice. My order took only 48hrs to be delivered by a very polite man. The cantilever parasol and base are excellent quality.
From previous reviews I was expecting the worst possible service & product BUT I received the BEST service and products ever.
12 August 2026
Unprompted review
Useless! AVOID
Useless!! Do not use this company.
I ordered a parasol which was showing as in stock with fast delivery. Still waiting now after 3 weeks. Slow to respond to emails and have avoided issuing a refund.
Have now been refunded through my credit card supplier.
19 July 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
awful experience
awful experience. bought a cover and support straps for a parasol, it said fast and free delivery. Paid over £100 for these and straps turn up after 2 weeks 3 weeks later still no cover. no updates nothing. had an email with some BS about stock issues atc and if the order was urgent to let them know. If its not in stock you should say so BEFORE someone purchases it not slip in an email they might not see for a while and hope they dont notice. i sent an email damanding either the item or a refund within 3 days. got an apology letter which will neither fit the parasol or is spendable.
4 August 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
amazing customer care and service
amazing customer care and service
products arrived promptly, better than photos on site, worth every penny
will definitely use again
can customers pls be mindful, that the authentic company has been running for years with excellent reviews and service
the dodgy company copy this sight based in manchester who has clowned the legitimate sight, is the one that has generated all the bad reviews.
this has been raised with trust pilot
20 July 2026
Unprompted review
Reply from Outdoors By Blake
Hi Rose,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're pleased with both the products and the service you received, and it's great to know everything arrived promptly and exceeded your expectations.
We also really appreciate you recognising the confusion that has unfortunately arisen between our business and another company with a very similar name. PATIOSLIFE.UK Thank you for helping other customers understand that PATIO-LIFE LTD (www.patio-life.co.uk) is an independent UK business that has proudly served customers for many years.
Your support genuinely means a great deal to our small team, and we look forward to welcoming you back again in the future.
PATIO-LIFE LTD
Finally got my money back from them
Finally got my money back from them
21 July 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
apologies
sadly a inferior company has very similar name to this company and I can only express my apologies for getting name wrong ,and by the look of things and your quick response I think I need to look at a purchase from your company as no doubt you have nothing to hide and again I am so sorry and are glad you realised I had made what could have been a very bad review that could have affected your name ,again I am very sorry and hope you accept my apology
6 June 2026
Unprompted review
Reply from Outdoors By Blake
Paul, thank you for taking the time to update your review. We genuinely appreciate your honesty and your willingness to correct the mistake.
Unfortunately, your experience is not an isolated case. We have received numerous calls, emails and reviews from customers who later discovered they had confused PATIO-LIFE LTD (patio-life.co.uk) with another business operating under a very similar name.
As you recognised, reviews left on the wrong company profile can unfairly affect an unrelated business and make it more difficult for other customers to make informed decisions.
If anyone reading this review believes they may have made the same mistake, we would simply ask them to check their order confirmation, invoice or bank statement to ensure their review has been left on the profile of the business they actually purchased from.
Thank you again for correcting the record and for your kind words. We wish you all the best.
More than £400 parasol and base, never delivered!
Ordered a parasol, spent more than £400, and never shipped. They came back to me to say it is out of stock. Even when I ordered it said clearly in stock. Said not stock will be available until end of July. Why you get my money if you don't have the item? As an alternative, they offered me the parasol in black or tan, then they will shipped right away. I replied 2 minutes later saying please deliver the black one and then never ever got a reply.... Tracking order it says still getting repaired. Just a joke of company. Stay away from them! BTW, I am in UK, only 2 hours away from London.... That for when you reply the typical....
We are a UK only based company.
27 June 2026
Unprompted review
Reply from Outdoors By Blake
You did not order from our company. Check your Invoice and Bank Statement⚠️ LOOKING FOR PATIOSLIFE.UK? YOU HAVE REACHED THE WRONG COMPANY ⚠️⚠️⚠️ PLEASE READ BEFORE LEAVING A REVIEW ⚠️⚠️ 🚨 WE ARE PATIO-LIFE.CO.UK 🚨 🚨 WE ARE NOT PATIOSLIFE.UK 🚨 PLEASE CHECK YOUR ORDER / EMAIL CONFIRMATION BEFORE POSTING A REVIEW. ⚠️ PATIO-LIFE.CO.UK HAS NO CONNECTION WHATSOEVER WITH PATIOSLIFE.UK. We are receiving reviews from customers who purchased from PATIOSLIFE.UK but mistakenly selected PATIO-LIFE.CO.UK on Trustpilot because of the similarity between the business names. ❌ If your order was placed with PATIOSLIFE.UK, please DO NOT leave your review on this profile. ✅ This Trustpilot profile is ONLY for customers who purchased from: PATIO-LIFE.CO.UK 🔎 PLEASE CHECK THE WEBSITE ADDRESS ON YOUR ORDER CONFIRMATION BEFORE REVIEWING. ⚠️⚠️ PATIOSLIFE.UK ≠ PATIO-LIFE.CO.UK ⚠️⚠️
I've ordered a cover for a terrace…
I've ordered a cover for a terrace corner lounge for 195 Pounds to be shipped to Londonderry, UK. No shippement arrived. Waiting for 4 weeks now. Wrote two e-mails, no reply. Finally got someone on the phone last week. He said parcel was shipped but didn't give me any tracking no. Wanted to get back to me with tracking info on parcel status. Never called back. Quite frustrating.
23 June 2026
Unprompted review
Awful customer service
Awful customer service, ordered a parasol, no update on delivery date or even dispatch, can’t get hold of anyone , just say will respond in 24 hours and don’t . I want a refund you don’t have my item in stock. I won’t be letting this go
17 June 2026
Unprompted review
Reply from Outdoors By Blake
*****UPDATE***** WE REQUESTED CUSTOMER TO CONTACT US, NO RESPONSE SO THIS REVIEW GETS STUCK WITH US!!!!"BEFORE LEAVING REVIEW" .THIS IS THE SECOND TIME YOU HAVE REVIEWED THE WRONG COMPANY!! This review has been posted against the wrong company. Patio-Life Ltd (www.patio-life.co.uk) is an independent business and is not affiliated with patioslife.uk or any other company operating under a similar name. We have thoroughly checked our customer records and have no order matching the details described in this review. We are not patioslife.uk remove the review and leave it with the correct company check your invoice and bank statement.
Scanmers
Scanmers. Bought pergola and screen for $7k in nov 2025 got nothing but excuses and delays. Now no responses at all. Avoid
2 March 2026
Unprompted review
Reply from Outdoors By Blake
*****UPDATE***** WE REQUESTED CUSTOMER TO CONTACT US, NO RESPONSE SO THIS REVIEW GETS STUCK WITH US!!!!"BEFORE LEAVING REVIEW" .THIS IS THE SECOND TIME YOU HAVE REVIEWED THE WRONG COMPANY!! This review has been posted against the wrong company. Patio-Life Ltd (www.patio-life.co.uk) is an independent business and is not affiliated with patioslife.uk or any other company operating under a similar name. We have thoroughly checked our customer records and have no order matching the details described in this review. This order is in dollars we do not supply outside of the Uk. We are not patioslife.uk remove the review and leave it with the correct company check your invoice and bank statement.
Avoid Patioslife Australia if you value your time, money, or sanity.
⚠️ Avoid Patioslife Australia if you value your time, money, or sanity.
I have never dealt with a company this disorganised, misleading, and dismissive of customers’ time.
I ordered commercial umbrellas for a major launch event — after double-checking delivery time.
They promised:
2–3 days dispatch + 2–3 days delivery.
It took nearly THREE WEEKS.
The umbrellas did not arrive in time, and we had to completely relocate our event last minute.
Cost to us?
✅ $2,000+ out of pocket
✅ Lost attendees
✅ Staff rescheduling
✅ Extreme stress and chaos we should never have had to deal with
Meanwhile, the business kept saying “thanks for your patience” instead of telling the truth or fixing anything.
And here’s the part that really matters for the public:
➡️ They do not have a public review system
➡️ Their website shows only hand-picked positive reviews
➡️ So customers have no visibility into situations like mine before giving them money
That is not transparency — that is controlled reputation management at the customer’s expense.
If you have an event or business deadline, do not rely on this company.
I gave them every chance to do the right thing privately. They didn’t.
So here we are.
Happy to share the full email thread — timestamps and all — to anyone considering purchasing.
12 October 2025
Unprompted review
Reply from Outdoors By Blake
*****UPDATE***** WE REQUESTED CUSTOMER TO CONTACT US, NO RESPONSE SO THIS REVIEW GETS STUCK WITH US!!!!"BEFORE LEAVING REVIEW" .THIS IS THE SECOND TIME YOU HAVE REVIEWED THE WRONG COMPANY!! This review has been posted against the wrong company and clearly mentions it in the review. Patio-Life Ltd (www.patio-life.co.uk) is an independent business and is not affiliated with patioslife.uk or any other company operating under a similar name. We have thoroughly checked our customer records and have no order matching the details described in this review. We are not patioslife.uk remove the review and leave it with the correct company check your invoice and bank statement.
No purchase delivered and no information
No purchase delivered and no information
27 October 2025
Unprompted review
Reply from Outdoors By Blake
*****UPDATE***** WE REQUESTED CUSTOMER TO CONTACT US, NO RESPONSE SO THIS REVIEW GETS STUCK WITH US!!!!"BEFORE LEAVING REVIEW" .THIS IS THE SECOND TIME YOU HAVE REVIEWED THE WRONG COMPANY!! This review has been posted against the wrong company. Patio-Life Ltd (www.patio-life.co.uk) is an independent business and is not affiliated with patioslife.uk or any other company operating under a similar name. We have thoroughly checked our customer records and have no order matching the details described in this review. We are not patioslife.uk remove the review and leave it with the correct company check your invoice and bank statement.
Ordered a Royce granite base out of…
Ordered a Royce granite base out of season. There was a bit of a mix up with stock and the dispatcher so, i could get a refund, or wait until spring. I decided to wait since i wasn’t desperate. The shipping company has been having some issues, recently, patio-life called me a few times to keep in touch and we got it resolved.
The base was delivered this week and setup lovely.
12 May 2025
Unprompted review
Communication avoidants
Purchased a bistro set online, received a confirmation email but no delivery date. Emailed 2 days later for an update but had no response after another 2 days, so called 3 times but got an answer machine. Luckily I paid via PayPal so within 10 minutes of me raising a dispute they replied to say the item is out of stock. I had to ask them to refund. Not the quality of customer service that is going to get them a good reputation.
I am still waiting for my refund over a week later.
25 April 2025
Unprompted review
Reply from Outdoors By Blake
We're a UK-only supplier and do not sell or ship to Australia. We are not PATIOSLIFE.UK and have no connection to them.
PATIO-LIFE LTD is a UK-registered company trading only within the United Kingdom.
We have no record of any order matching the details described in this review, including no corresponding order for a gazebo at the stated value.
We believe this review may have been posted against the wrong business, as we are currently experiencing multiple instances of apparent company misidentification on this platform.
We have formally requested that Trustpilot investigate and remove reviews that do not relate to PATIO-LIFE LTD.
If the reviewer believes this has been posted in error, we respectfully ask them to review the business they intended to review and contact Trustpilot directly.
Brilliant customer service.
I purchased a table and chairs from Patio Life two years ago. The table developed a problem so I got in touch with them recently to inform them.
I was delighted by the customer service that I received. They responded quickly, got in touch with the manufacturer and within two weeks I had a replacement table.
Thank you for the excellent response.
8 November 2024
Unprompted review
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