Pass The Property Reviews 

1,007
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers had a great experience with this company. Customers frequently mention that the property locations are extremely central and convenient, while the friendly staff consistently provides exceptional communication and support throughout the entire booking process. Consumers also genuinely appreciate the spacious, fully equipped, and impeccably clean apartments that make group holidays exceptionally comfortable, pleasant, and relaxing. However, some reviewers were not happy with the facilities, noting specific recurring issues like poor cleanliness, mold growth, and general property maintenance problems. A few other people also felt that unexpected difficulties regarding parking arrangements and delayed check-in procedures noticeably impacted their overall stay.

What people talk about most

Location

Customers consistently note positive experiences with location, frequently describing accommodations as being... See more

Facilities

Reviewers mention mixed feedback about facilities, with many customers praising the spacious layouts,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the modern, clean spaces and comfortable... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting that everything is taken care of with genuine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stayed in this property for 2 nights this past weekend - the location is perfect, very central, just a 2 min walk from the main high street, and a 10 min walk from Lincoln Cathedral. The flat it’s se... See more

Company replied

Rated 5 out of 5 stars

The property is in Eastcote.We stayed here from 30th November - 13th December.The apartment was very neat and clean with fully equipped kitchen.We enjoyed our stay here and would highly recommend it... See more

Company replied

Rated 5 out of 5 stars

Brilliant house, absolutely gorgeous and great service from pass the property on air b&b. We’ve stayed for a friends hen do with 10 women, it’s been very comfortable, clean and communication is great.... See more

Company replied


Company details

  1. Vacation Rental

Information provided by various external sources

Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,007)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great stay thanks

We had a great stay thanks. Check in process was smooth and accomodating for late check out

22 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your feedback! We’re delighted to hear you had a great stay and that check-in was smooth. We’re also glad we could accommodate your late check-out. We’d be happy to host you again anytime

Rated 5 out of 5 stars

The property management team were…

The property management team were really lovely, and responsive if we needed anything. The property itself was beautiful, and clean. An amazing stay.

22 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you so much for your kind words! We’re delighted you enjoyed the property and had such a positive experience with our team. We’d love to welcome you back for another amazing stay!

Rated 5 out of 5 stars

Easy booking experience and brilliant…

Easy booking experience and brilliant stay. Accommodation top notch

23 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your lovely feedback! We’re so pleased to hear you found the booking process easy and the accommodation top-notch. We’d be delighted to host you again anytime

Rated 5 out of 5 stars

Great stay

Stayed with these guys for a stag do. Lovely spacious property which was super accommodating for our group and had a great time staying here! Would stay again

23 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your great feedback! We’re delighted the property was spacious and accommodating for your stag do, and that you all had a fantastic time. We’d love to host you again in the future!

Rated 5 out of 5 stars

Great accommodation in central…

Great accommodation in central Newcastle. Would stay again and great for larger group.

22 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your kind feedback! We’re so pleased you enjoyed the accommodation in central Newcastle and found it great for your group. We’d be very happy to host you again!

Rated 5 out of 5 stars

Very helpful and quick communication

Very helpful and quick communication

22 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your kind words! We’re so glad you found our communication helpful and prompt. We’d be delighted to host you again anytime.

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Accommodation was perfect for our needs.

23 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you so much for your kind words! We’re delighted to hear the accommodation suited your needs and that our service and communication made your stay smooth. We’d be happy to welcome you back anytime!

Rated 5 out of 5 stars

Very helpful

Great communication overall and very helpful with any queries we had regarding our booking and the house. Lovely house to stay in will be recommending to friends !

23 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the house and found our communication helpful. It means a lot that you’d recommend us to friends—we’d be thrilled to welcome you back anytime!

Rated 5 out of 5 stars

Easy communication

Easy communication

23 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you! We’re so glad you found communication easy—always happy to help make your stay smooth.

Rated 5 out of 5 stars

Great service, speedy replies from host

Staying for a weekend in Bristol, hosts are super helpful!

22 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your kind words! We’re so glad you enjoyed your weekend in Bristol and found us helpful. You’re welcome back anytime!

Rated 5 out of 5 stars

The staff were all friendly and very…

The staff were all friendly and very helpful, the rooms look amazing, great place to stay.

21 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you so much for your lovely feedback! We’re delighted you enjoyed the rooms and found our staff friendly and helpful. We’d be thrilled to welcome you back anytime

Rated 4 out of 5 stars

Best location near the london…

Best location near the london underground walking distance ...
House is very well maintain.
Should be some extra Towel.
Customer service response for late check out request must be improve ..

19 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for sharing your experience with us! We’re glad you enjoyed the location and found the house well maintained. We really appreciate your suggestions regarding extra towels and late check-out, and we’ll use your feedback to keep improving our service. We hope to welcome you again in the future.

Rated 5 out of 5 stars

Pass the Property are very responsive…

Pass the Property are very responsive to requests for early check-in.

19 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your feedback! We’re glad we could assist with your early check-in request and make your stay more comfortable.

Rated 5 out of 5 stars

Lovely stay

Lovely stay. Beautiful apartment especially the kitchen. Made for a nice location for some "getting ready photos" before going to the wedding we were here for. Secure parking and easy access to local sainsburys.

17 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your wonderful feedback! We’re so pleased you enjoyed the apartment, especially the kitchen, and that it was a lovely spot for your wedding preparations. Great to hear the parking and local access were convenient too. We’d be delighted to host you again in the future!

Rated 5 out of 5 stars

Nice holiday home

Nice house
Enjoyed the the large family kitchen
Two showers were blocked but the company got a plumber out within 24 hours so can’t complain

17 August 2025
Unprompted review
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Reply from Pass The Property

Thank you for your kind words! We’re so glad you enjoyed the house, pool, and amenities, and that you’d recommend the property. We’d love to host you again!

Rated 5 out of 5 stars

So far the communication has been…

So far the communication has been superb. The pictures and advert look great so looking forward to our stay.

Will update once we have stayed but so far so good!

17 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your kind words! We’re so pleased communication has been smooth so far and that you’re looking forward to your stay. We can’t wait to welcome you and hope everything meets your expectations—see you soon!

Rated 5 out of 5 stars

We had a great experience!

We had a great experience with Pass The Property! They were very friendly, always available and very fast in answering to my questions.

17 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience and that our team could be there to support you quickly and friendly throughout. We’d love to host you again anytime!

Rated 5 out of 5 stars

Convenient location

Convenient location. Very close to supermarket and underground station.

13 August 2025
Unprompted review
Pass The Property logo

Reply from Pass The Property

Thank you for your kind feedback! We’re glad you enjoyed our convenient location near the supermarket and underground station. We hope this made your stay even more comfortable.

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