Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto Parts Store

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(5,953)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful people.

Part required in stock, very helpful and answered my queries quickly. Well packaged item sent next day and worked as it should. would definitely use again.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Needed a gear selector which was £400+…

Needed a gear selector which was £400+ new.
Tried Parts Gateway & had the part in my hand within 36hours at 90% cheaper than the price of a new one (inc del).
The part is now fitted and working like a dream.
Recommended.
Thanks guys

8 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service thanks

Delivery was first class well packed and in good condition and the parts worked well answered all my questions well can't fault the service nice to order something and get exactly what you ordered well done

26 April 2023
Unprompted review
Rated 2 out of 5 stars

Ford focus 2011 bonnet lock

The part arrived [a lock and barrel for ford focus 2011] and was missing a small plastic fitting so garage couldnt fit it!!! waste of my time. It wont pass its MOT until I get this. I spoke to them yesterday and they said they would send this small piece asap..It hasnt arrived in the post today!! Im really livid and means i cannot get to a friends art show as a transport strike is on. I want to return it but I would need to phone them now and on delivery you must state its damaged??? DPD delivered so the guy said he only takes a photo of delivery being recieved thats all..ALSO i read you have 48hrs to return it.....no good to me...Greatly overpriced {it was a whopping £59.99!!!!+£7.99 delivery... because these parts are so said to be hard to find as ford only made these locks for couple years}
Should`ve bought from Ebay...BIG mistake!! Thought wouldnt fit my model and sellers took over a day to reply and i wanted the car to use..on Ebay they sell these for as little as £15....£20.
I wont be using this website ever again....Ebay is much better as purchased a passenger door last year for crash repair and was perfect! At least on Ebay you are guarenteed a money back and easier return..

15 March 2023
Unprompted review
Rated 1 out of 5 stars

spoken to the seller 12 times chasing…

spoken to the seller 12 times chasing this they are very rude and unhelpful on the 28th they said it would be delivered then on the 1st i called abd they said carrier had selivered to the wrong address not anywhere in my area. on the 2nd i called and they said carrier would deliver the 3rd so many excuses and in this time i have had the customers car sitting on the ramp stripped down waiting for this repair they are lucky im only requesting the refund for the part and delivery and not the time & money i have lost out for the car being sat on the ramp

28 February 2023
Unprompted review
Rated 5 out of 5 stars

A Very Useful Resource

Synetiq, via Parts Gateway, checked my chosen light unit for compatibility and supplied it in good condition, carefully packaged. After fitting, it worked perfectly and I am now road-legal again at less that half-price compared with a dealership replacement.

3 February 2023
Unprompted review

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