Ridiculous customer service as the… Ridiculous customer service as the people sitting behind the phone doesn't pick up and if by mistake they pickup then they dont know what the hell they are talking... See more
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I placed an order, and was advised of a delivery date, so waited. I then came on here to check the reviews, and started to worry as there are a lot of 1 star reviews. My product arrived 1 day after... See more
I really like this company! I ordered my first perfume with them, which was Nivea Perfume 100ml, firsty the price-good price for good product, definitely worth it, secondly delivery, they sent my pro... See more
Was missing a rebate coupon because it was delayed. I had to place my order without it in order to receive the parcel in time for when I needed it. I contacted support afterwards, and they quickly... See more
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Company details
Written by the company
Velkommen til parfumdreams – WHERE BEAUTY COMES TRUE. Hos os handler alt om dig – dit look, din stil og dine øjeblikke med selvforkælelse. Siden 2004 har vores online shop forbundet skønhedsentusiaster i 15 lande og bragt inspiration, trends og favoritprodukter direkte hjem til dig. Siden 2018 har vi desuden været stolte af at være en del af DOUGLAS-familien. Vores mission er klar: vi bringer skønhed ind i din hverdag. At føle sig smuk og godt tilpas bør ikke være en luksus eller et privilegium, men et dagligt øjeblik af egenomsorg, som du kan nyde uden kompromiser. Og fordi skønhed er lige så individuel som mennesker, fejrer vi denne mangfoldighed hver eneste dag. Måske betyder skønhed for dig en naturlig eller markant makeup, en plejerutine for hud og hår, eller en duft, der fremhæver din personlighed – uanset hvordan du definerer skønhed, står vi klar med passion og ekspertise. Leder du efter inspiration til din self-care rutine, vil du opdage nye trendprodukter eller fylde dine daglige favoritter op inden for makeup, parfume og pleje – og samtidig sikre dig den bedste pris? Så er parfumdreams det helt rigtige sted for dig! I vores shop finder du mere end 600 skønhedsmærker såsom Prada, Montale, Lancôme, Armani, Kérastase, Shiseido og Yves Saint Laurent, med et stort udvalg af produkter – fra elskede klassikere og populære nyheder til eksklusive nichedufte. Hos os finder du alt, hvad du behøver til dit look og dine personlige velvære-ritualer – til fair priser og med en service, du kan stole på. Vi ønsker dig rigtig god fornøjelse med at opdage og shoppe hos os!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- www.parfumdreams.dk
4.1
Great
5K reviews
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Absolutely disgusting service
Absolutely disgusting service. Ordered perfume on 21/08/24 and nearly a month later still not arrived and no refund. Ignored by their customer service team. Tried the contact number but it says invalid.
Do not order from them
21 August 2024
Unprompted review
Reply from parfumdreams
Hej Laura,
We are sorry to hear you had a bad experience.
If the number did not work it might be that it was for a different department.
If you still have problems with an order or need help, you are welcome to call us, during our opening hours Mon-Fri 8-20 Sat 9-12 on phone +45 80 82 88 25 You are also welcome to write to us via our contact form on the website.
Sincerely, Parfumdreams support team.
Avoid this company!
Ordered an item 20/08/24 still not arrived 11/9/24 contacted the company several times with no response. So no goods and no refund.
11 September 2024
Unprompted review
Reply from parfumdreams
Hej Jacqueline,
Vi beklager at du har haft en dårlig oplevelse!
Tjek gerne den seneste email du fik sendt fra vores afdeling og bevsvarer den om problemet ikke allerede er løst.
Om du stadig har problemer med en ordre eller behøver hjælp er du velkommen til at Ringe til os, i vores åbningstider man-fre 8-20 lör 9-12 på telefon +45 80 82 88 25 Du er også velkommen til at skrive til os via vores kontakt formular på hjemmesiden.
Med Venlig Hilsen Parfumdreams support team.
Fake perfume
I recieved the “Hugo boss the scent” perfume.
I felt something was wrong with the smell. I then compared it to a the same Hugo boss at a perfume store. And it was not the same smell.
If i recived a fake perfume, i want to money back. Immedietly.
I wrote an e-mail to you, and i expect to get an answer.
30 August 2024
Unprompted review
Reply from parfumdreams
Hello Alex,
Sorry to hear you did not like the perfume you received.
All products we get are from the official producer and department of that brand.
If the perfume is bad in any way, it can be because of potential damage doings shipping or production error.
Please reply to the latest email you received from us if you haven't already! Then we can take a look for you!
Kind regards
Parfumdreams support team.
I ordered perfume
I ordered perfume, the money was deducted. I did not receive any confirmation, I emailed them, no response. then you called and I got such bad service, it's like it's my own fault now that I'm ordering through them. Go around them, I DO NOT RECOMMEND
22 August 2024
Unprompted review
Reply from parfumdreams
Hello,
We apologise if you feel you had a bad experience!
We would like take a closer look at your case, please do respond to the latest email we sent you, and we can look into the case for you!
Kind regards
Parfumdreams support team.
Only received half the order, and waiting for a month to get money back
I bought 2 perfumes and only received one. Now I've been waiting a month for the company to process my claim to get the money back for the missing perfume.
They keep delaying, saying that they are very busy with restructuring their website, but it sounds like a joke. They are playing with people's money and don't care about their customer base. I even payed for their "premium" service. Terrible customer experience.
Shame on you!
6 August 2024
Unprompted review
Reply from parfumdreams
Hello Emanuel,
We are sorry you had a bad experience.
We can see a refund has already been issued to you.
Please check the latest email you received.
Kind regards
Parfumdreams support team.
They refused to deliver to Post…
They refused to deliver to Post Restante address (general delivery) to Denmark.
While pretty much all other businesses in the last 20 years delivered to Post Restante without issues.
Downvoted.
Do you want to make business or you want to be pretentious?
20 February 2024
Unprompted review
Reply from parfumdreams
Hello,
We are sorry you had a bad experience.
As stated in the email we sent you, we carefully explained that we are not able to send to a non Danish addressee when ordering from our company, it must be a Danish home adresse.
Even if Postnord is able to provide Restante for certain packages, this doe snot automatically comply all online shops.
This is sadly not something ours can provide, as a physical home addressee is needed on your account, in order for our system to be able to send out packages, even if you do choose a delivery box.
I do hope you find what you end up looking for, and if you have any more questions or need help with anything else please let us know!
We can be called on +45 80 82 88 25, between mon - fri 8-20 and saturday 9 - 12
Or you can write to us using our online form on our website.
Kind regards.
The Perfumdreams Support Team.
Haven't recieved product for over two months
Another case where I wish I could give 0 stars, I ordered two perfumes on the 24th of November, and about a week later I received a package with only 1 of the 2 perfumes that I ordered. I then wrote them and they told me to fill out a complaint and send them pictures of my package.
Then when you fill out the form you get told that they've sent it to their so-called "back-office" which doesn't seem to exist because I haven't once heard from this "back-office" in over two months.
Horrible, absolutely horrible shopping experience and costumer service.
Order number is: 147640287
if they plan on doing something about it, doubt it tho.
24 November 2023
Unprompted review
Reply from parfumdreams
Hej Mikkel.
Jeg har lige sendt dig en email, som du meget gerne skulle ha modtaget nu.
Men kort fortalt, jeg har sendt ind en påmindelse på dit ärendet, om det manglende produkt, til reklamations afdelingen, og så tjekker jeg op, hver dag for at se, om der kommer et svar, så vi kan få dette löst.
Jeg beklager virkelig, denne oplevelse du har fået, ved at handle på parfumdreams, for det er absolut ikke den oplevelse, vi på supporten vil have kunderne får.
Med venlig hilsen
Lina parfumdreams support team.
I’ve recently ordered the Versace Eros Parfume
I’ve recently ordered the Versace Eros Parfume in 100ml. I received an email on Friday 19th January saying item has been shipped. A couple of emails over the last couple of days questioning if my order has actually been dispatched, and no reply from this “company”. I wish I had read the reviews before placing my order as I wouldn’t have bothered. Bizarrely enough I ordered before from this company back in 2022 but can’t recall if I had the same shoddy service, but can imagine I did……..
Having read previous reviews this company seem to make lame excuses that they have had issues with the “email department”……… not a good way to run a business in my opinion.
I would steer clear as there are better companies out there who sell same items, and actually value their customers..
19 January 2024
Unprompted review
Reply from parfumdreams
Hello Dave.
I tried to find your profile, so I could take a look see, what has happened with your inquiries, but I could not find it, so I asked for information from you, but you did, not answer in time, but I am still very much willing, to help you, so please call us in our opening hours Man-Fri 8-20, Sat 9-12 on the phonenumber: +45 80 82 88 25 or write an email to service@parfumdreams.dk, you can´t reply to orderconfirmations or other auto received emails, because they are no reply emails.
If you call and you don´t get me, then tell the agent that answers your call to send me a message on teams, with your phone number, so I cal call you back.
If you write an email, then write att: Lina in the subject line, so i can find it faster.
Sincerly
Lina parfumdreams support team.
For lang leveringstid
16 January 2024
Reply from parfumdreams
Hej Flemming.
Din bestilling, blev oprettet, d. 6/1-24, afsendt fra Tyskland, d. 8/1-24 og modtaget af dig, d. 11/1-24. Jeg er ikke helt sikker på, at jeg vil bedömme det som lang leveringstid.
Med Venlig Hilsen
Lina parfumdreams support team
I have bought a few times and always…
I have bought a few times and always have had full satisfaction. nothing negative to say.
9 January 2024
Unprompted review
Item was paid and not received, and no refund
I wish I could give 0 star.
On December 13rd I received my order missing a product. I received a big box, full of paper and a little eye shadow pallet I had bought together. But the bigger part of the order, the expensive part, was not there. I called the costumer service, and I was asked to fill up a form and send pictures of the box. I did that on the same day. And since then, I have been calling a thousand times to ask for an update for my refund and nothing has been done. I only hear excuses like "your email went to the wrong system", "the store is too busy with Christmas and New Year's", "the courier have to investigate” (what does PostNord have to do with that if the box was intact?!?!), "oh, we are only the Danish costumer service, but the store is in Germany so the only thing we can do is to send an email as a reminder and wait". It has been almost one month, and I can only say it's a very embarrassing service from Parfumdreams, and I won’t be buying from them again if this is the help the costumer receives when it’s needed.
And please, I don't want answers like "you can call us anytime ", because I know I can, but this doesn't mean that something will be done since you all say there is nothing you can do about that. I want a real answer, and a deadline for me to get my refund.
About your answer:
I completely understand that this is the normal and right procedure. But what I don’t understand is that I don’t get any answer about any investigation! Every time I call I hear the same words. Is this the normal average time for having a refund? How long more is going to take?
My order is under the same name you can see here, and the order number is 147838145.
13 December 2023
Unprompted review
Reply from parfumdreams
Hello Sabrina,
I am sorry to hear you have had a bad experience.
It is very normal routine that the delivery department and couriers involved, would like to investigate what happened to the package and why it was damaged doing delivery and how it happened.
Both to help improve and prevent it from happening again and to help you get the issue resolved quicker.
I cannot find any order on your name alone sadly, but you are welcome to contact us using our email and phone number within opening hours.
Call our support on +45 80 82 88 25 Between Mon-fri 8-20 and on Saturday 9-12 on the phone.
Then we will gladly help you with your issue and get this matter resolved!
Kind regards,
Your parfumdreams team
Do not order they are not serious
Absolut scam company. They pretended to send my goods and draw the money from my bank account but I never received anything. Now they send me a credit note but still no sign of the money. Stay away from this company they are absolutely not serious
4 January 2024
Unprompted review
Reply from parfumdreams
Hello Anne,
We are sorry to hear hat you had a bad experience using our website.
It sounds like the order might not have gone through and money was instead reserved on your account. These typically pay out themselves from the bank within 30 days.
We can however help get them paid out sooner if needed.
I would very much like to look into this case and help out you out so we can figure out what happened and of course help you get any money back you might be missing.
Please contact us on this email: service@parfumdreams.dk with your ordernumber or with the email you used when ordering, so we can find out what happened.
You are also free to call our support on +45 80 82 88 25 Between Mon-fri 8-20 and on Saturday 9-12 on the phone.
Kind regards from
Parfumdreams support team.
Denmark Branch
Denmark Branch. After the purchase, the money was secured in the account, there is no confirmation of the purchase. There is no response to the shipment, no one even bothers to reply. I do not recommend it.
I will add that more than a week has passed since the purchase and several e-mails with no response
31 October 2023
Unprompted review
Reply from parfumdreams
We apologize for not responding to your emails, but we can´t find your emails or your customer account, but the reason, that you have not received a confirmation is probably because the order process, did not finish, we have a two step order process on the site which means that you have to press a red buy button on the page, after you have approved the payment, if you don´t press that button, the order does not go through, but the payment does, and we can´t remove that reservation, because we are not the ones, that locks the amount, but NETS, we can send you a confirmation, that you don´t have any active orders on our page, that you can send to your bank, so they can remove the lock on the amount, that was reserved, in order to do so, send us an email on service@parfumdreams.dk asking for a confirmation, that you have no orders, with the following information: Your full name and address, the amount, that is reserved and the last 4 digits of your payment card.
Any other question feel free to give us a call during business hours Man-Fri 8-20 sat 9-12 on +45 80 82 88 25
Sincerly
Lina parfumdreams support team
incomplete order sent, won't give money back or replace missing item
If I could give -10 to Parfum Dreams, I would, but as this is not possible, I am giving their customer service 1 star. I placed an order with them containing 4 items at the start of august, which got delivered at the end of august with the most expensive item (a £63 perfume) missing. I have written to them 22 times without any response and my order remains unfulfilled. Dreadful customer (dis)service, do not use this site for any purchases!!
3 August 2023
Unprompted review
Reply from parfumdreams
I have tried to find you customer profile, but I can´t seem to find it, can you provide me, with your customer number, so that I can help you fix the situation, because that is definitely not how we want our customers to feel after placing an order on our site, so I apologize, that you have not heard back from us, regarding your missing item.
Please contact us at Service@parfumdreams.dk or call is at +45 80 82 88 25, during business hours man-fri 8-20, sat 9-12.
Sincerly
Lina parfumdreams support team.
Bought a fragrance
Bought a fragrance, payed and everything. Have been waiting for a week already, and still didnt get the fragrance, an email that i ordered or nothing. Also have a pic that i payed
28 October 2023
Unprompted review
Reply from parfumdreams
We apologize, that you have not heard anything. Unfortunately you have not finished the order process, which means, that your order did not go through as it should, this is because, we have a two step process, when ordering on our page, after you have approved the payment, via MitId, you have to go back to the order page and press a red buy button at the end of the page, only then will the order go through and be accepted into the system, because you already approved the payment, a reservation is visible on your bank account, that reserved amount is not something we can remove, that is only something your bank can do, they will ask for a confirmation, that no order refers to that reserved amount and that we can provide you with.
Please write us an email, at service@parfumdreams.dk, with the following information: Ask for a confirmation, that no order has been placed in your name, your full name and address, the amount that has been reserved and the last four digits of your payment card, we will then provide you with a confirmation, so the reserved amount can be removed.
Sincerly
Lina parfumdreams support team
PerfumedreamsTRUST
They sell some luxury brands slightly cheaper than others, they delivered 4 days quick than initial time frame.
10 October 2023
Unprompted review
I'm obsessed!!
The order came very fast, well packed and the prices are very good
I am already placing my next order. Thank youu :)
18 October 2023
Unprompted review
Horrible service
Horrible service! I never received one of the two items I ordered and their reply after a month of waiting after filling out the complaint form was that it was not filled out correctly, yet I gave them every detailed they needed. I think this company is just a scam. Will never buy from them again and advise people to stay far away.
After writing this review I have been contacted by Lina and she was very nice and helpful. The problem ended up being resolved but only because she saw my bad review here.
26 September 2023
Unprompted review
Reply from parfumdreams
Thank you for the requested information, and the pleasant conversation. I look forward to hearing from you again, so we can resolve your issue.
Have a fantastic day.
Sincerly
Lina parfumdreams support team.
Avoid avoid avoid!!
I ordered perfume from this company on 20 June 2023 and received a tracking number on 21 June 2023. Every time I click on the tracking number it disappears from the screen. It is now the 20 July 2023 and I still haven't received my order. I have rang the 0800 number countless times. It just rings out. I have sent countless emails and get the same automated response each time ie "we have forwarded your query to the relevant section to investigate... We apologise for any inconvenience.... We will contact you when the investigation is complete". I have requested a refund many times. I have sent emails asking for a copy of their complaints process only to receive what appears to be the same automated email response. It appears this is a scam and I won't be receiving my perfume or refund ever.
20 June 2023
Unprompted review
Empty Box
It appears that I am not the only customer to take receipt of an empty box from this company.
I ordered an expensive eau de parfum for a 40th birthday gift. An insecure box arrived this morning, there was no weight to it and I could immediately tell that there were no contents.
You cannot get through to anyone via the 0800 number. I am now awaiting a response to an email and contact form submission.
I feel let down and can only hope that the process from here on in is customer focused. Knowing that others have experienced similar and taken receipt of an empty box does not inspire me with confidence and makes me question, is this a scam? I hope not.
11 July 2023
Unprompted review
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